Privacy Policy

9171-5573 Quebec Inc., doing business under the name VoIP.ms (collectively "VoIP.ms", "we", "us" or "our"), values the privacy of its users and is committed to respecting and protecting their personal information in compliance with applicable laws.

The purpose of this Privacy Policy ("Policy") is to explain and describe how we collect, process, use, host, and disclose your personal information. This Policy is designed to comply with Quebec and Canadian privacy laws and, where applicable, the General Data Protection Regulation ("GDPR") for individuals in the European Union ("EU").

  1. Scope of the Policy

    2. This Policy applies to the personal information we collect, process, use, and store while you use our website or telecommunications services in the cloud, either as a VoIP.ms account holder or as a participant in communications with an account holder (collectively, the "Services"). It also applies to personal information collected when you apply for a job through our website.

    Please note that this Policy does not apply to information collected by third-party websites or services that can be accessed via links from our website or Services. VoIP.ms does not control these third-party websites or services, and we recommend you review their privacy policies before interacting with them.

    Additionally, this Policy does not apply to information collected from VoIP.ms employees, directors, or other representatives. These individuals should refer to VoIP.ms' internal privacy policy for information on how their personal data is managed.

  2. Acceptance

    3. Your use of our Services is also subject to compliance with our Terms of Service available on our website. By accessing our Services, you agree to be bound by the terms and conditions set forth in this Policy. If you do not agree to be bound by these terms and conditions, please do not access or use our Services or their features.

  3. Modifications to the Policy

    4. We occasionally update this Policy and reserve the right to modify its content at any time at our sole discretion. Any changes made will appear on our website and may be notified to you by email. The date of the last version of this Policy appears at the bottom of the page. We recommend that you print a copy of this Policy for your records and review this section of our Services periodically. You are deemed to have accepted any modifications to this Policy if you continue to use our Services following any modification.

  4. Consent 

    5. VoIP.ms acknowledges that your consent to the collection, use, and disclosure of personal information must be clear, free, and informed. Your consent must be provided for specific purposes. Depending on the nature and sensitivity of the personal information, your consent may be explicit (such consent can be given verbally, in writing, or electronically) or implicit (for example, when you voluntarily provide personal information to us). As a general rule, VoIP.ms will seek your consent at the time of collection unless we are required or otherwise authorized by law.

    For clarity, using our Services or our website constitutes implied consent to the collection, use, and disclosure of your personal information by VoIP.ms in accordance with the terms of this Policy. If you do not agree to VoIP.ms collecting, using, and disclosing your personal information as described in this Policy, your option is not to use our Services.

    You can withdraw your consent at any time, subject to applicable legal restrictions and the provision of reasonable notice. Please note that if you choose to withdraw your consent to the collection, use, or disclosure of your personal information, our Services may no longer be accessible to you, and VoIP.ms may no longer be able to provide certain services. Withdrawal of your consent will not affect the lawfulness of processing based on consent before its withdrawal.

  5. Collection of Personal Information

    6. VoIP.ms collects only the personal information necessary to establish, manage, and maintain its relationship with you.

    For example, personal information may be collected when you use our Services, enter information into our Services, apply for a job posted on our website, sign up to receive our newsletter, or contact our customer service department.

    Personal information collected may include, but is not limited to:

    • Identification information: your first and last name, residential address, phone number, identification documents, email address, and IP address;
    • Payment information: billing address, transaction history, and any other payment information you may provide;
    • Business information: records of Services you have purchased or considered and your purchasing or consumption patterns of our Services;
    • Service usage information: phone number associated with the Services, language preferences, content of your inbound and outbound communications on our Services (text, audio, multimedia, etc.), and data related to communications made on our Services (such as call history, call duration, recipients, call status, etc.);
    • Technical information: device identifiers, device types, operating system version, and information about your interaction with our website and advertisements;
    • Other information provided to VoIP.ms: the details and content of your exchanges with VoIP.ms when you send emails, make service requests, call customer service, or make a complaint or other inquiry; and
    • Application information: when you apply for a job on our website, your full name, address, phone number, educational background, previous employment, skills, languages spoken, and any other information you may include in your resume or application form on our website.

    Please note that we have no control over the content you, any user of our Services, or any interlocutor interacting with you in the context of your use of the Services may include in a communication made through our Services. Therefore, other types of personal information, including sensitive personal information, may be collected and processed by VoIP.ms because of your use of our Services.

  6. How We Collect Personal Information

    7. Generally, we obtain personal information directly from you. However, we may also collect personal information about you from external sources, with your consent or without your consent if permitted by law.

    Here are various ways in which we collect personal information about you:

    • Direct Interactions with You: We obtain personal information directly from you when you contact VoIP.ms, request information about our Services, open an account with us, add information to your account while using our Services, apply for a position with us, subscribe to our newsletter, etc.
    • Automated Collection Methods: When you use our Services and visit our website, we may collect certain technical and commercial information about your equipment, usage of our Services, browsing habits, etc. More information on automated collection methods can be found in Section 11, “Cookies.”.
    • Information from Third Parties or Publicly Available Sources: We obtain information about you when you visit other websites that use our cookies. We may also receive information from third parties whom you have authorized to disclose such information, such as advertising networks, analytics providers, pre-employment survey providers, or through publicly accessible data, such as social media (LinkedIn, Facebook, etc.).
    • Indirectly: If you are not a user or customer of VoIP.ms Services but communicate with someone who uses the Services, we may indirectly access your personal information provided to the interlocutor.
    • Government Entities: In very limited cases, we may obtain personal information from government entities, public agencies, or public registers.

  7. Use of Your Personal Information

    8. The purposes for which VoIP.ms collects your personal information are determined before or at the time of collection. VoIP.ms may use your personal information for the following purposes:

    • To identify you as a user of our Services, provide you with our Services, and enable you to use them;
    • To personalize your experience on our website and in connection with your use of our Services;
    • To resolve technical issues related to our Services;
    • To assess your suitability for employment at VoIP.ms, including conducting background checks when you apply for a position with us, and to offer you employment at VoIP.ms;
    • To improve our range of services and website content, and to support our research and development efforts;
    • To establish and maintain our business relationship;
    • To communicate with you when you submit questions, requests, comments, and suggestions, and to handle complaints;
    • To provide you with technical support and updates related to the Services;
    • To provide you with information about our services and products that may be of interest to you;
    • To promote VoIP.ms products and services;
    • To prevent, detect, and investigate any errors, fraud, or unlawful activity, and more generally, to monitor the use of our Services;
    • To comply with legal requirements; 
    • For debt collection or in the context of the exercise of its legal rights and proceedings; and
    • To ensure the security of stakeholders in our company.

    VoIP.ms may also use your personal information to compile statistics, for example, to identify trends in the use of its Services and improve them. However, these statistics will not identify you and have been anonymized. VoIP.ms retains sole ownership of these anonymized statistics, as well as any other anonymized information collected through its Services.

    VoIP.ms may also create anonymized datasets from personal information, of which it will remain the sole owner. For reference, information is considered anonymized when it is, at all times, reasonably foreseeable under the circumstances that it can no longer, in an irreversible manner, allow for your direct or indirect identification.

    Your personal information will not be used for purposes other than those described above unless we obtain your consent or as required or permitted by law. Without limiting the foregoing, VoIP.ms will never sell or rent your personal information to third parties without your prior explicit consent.

    However, VoIP.ms may use your personal information for other purposes than those described herein, without your consent, in the following cases:

    • When its use is for purposes consistent with those for which it was collected (e.g., when you voluntarily provide information via a form);
    • When its use is clearly for your benefit;
    • When its use is necessary for the prevention and detection of fraud or for the evaluation and improvement of security and protection measures;
    • When its use is necessary for the provision or delivery of a product or service you have requested; or
    • When its use is necessary for study, research, or statistical purposes, provided that it is anonymized.

  8. Sensitive Information

    9. VoIP.ms will never ask you to share sensitive personal information in order to access and use its Services, and we ask that you avoid sharing sensitive personal information with us while using our Services. If you choose to share sensitive personal information with VoIP.ms or in connection with your use of the Services, you acknowledge that such sharing constitutes express consent for VoIP.ms to use and process that sensitive personal information in strict compliance with the terms of this Policy. This may include disclosing that sensitive personal information outside the province or state in which you ordinarily reside, where necessary for VoIP.ms to provide you with its Services.

    For reference, sensitive personal information is information that, due to its nature (such as medical or biometric information, or otherwise intimate details) or the context of its use or disclosure, creates a high level of reasonable expectation of privacy. Examples of sensitive information may include health data, sexual orientation, morphological, behavioural, or biological characteristics, philosophical or religious beliefs, or financial status.

  9. Automated Decision-Making

    10. Your personal information may be used by VoIP.ms to make automated decisions about services that may be of interest to you or relevant to you, as well as to detect and prevent fraud. Such automated decision-making will not have any legal or binding effect on you. Upon request, VoIP.ms will provide you with information regarding the functioning of any such automated system.

  10. Disclosure of Your Personal Information to Third Parties

    11. VoIP.ms acknowledges that, except in the cases and under the conditions described below or when authorized by law, the disclosure of your personal information to third parties requires your consent.

    Access to your personal information within our company does not require your consent but is strictly limited to individuals for whom such information is necessary to perform their duties and responsibilities.

    VoIP.ms may share your personal information, without your consent, with its agents, service providers, suppliers, consultants, or other partners who need this information as part of VoIP.ms' operations or to assist VoIP.ms in administering its Services and business. VoIP.ms also shares your personal information with other telecommunications service providers to offer you efficient Services. For example, when you make local or international calls or send messages, VoIP.ms relies on third-party providers to efficiently route your calls and messages over the global telecommunications network. These agents, service providers, suppliers, consultants, and other partners will contractually guarantee that they will use the personal information disclosed to them solely to provide specific services and will respect its confidentiality in accordance with this Policy.

    VoIP.ms may also, without your consent, disclose your personal information when authorized or required by law, such as (i) to a person to whom the information must be communicated under applicable law, (ii) to prevent fraud or a serious risk of physical harm to any person, (iii) in the context of debt collection, (iv) in the context of exercising its legal rights and legal proceedings, or (v) to a public or governmental agency. Whenever VoIP.ms needs to disclose personal information about you, it will strive to disclose only the minimum amount of information necessary under the circumstances.

    VoIP.ms may also share your personal information when involved in a business transaction involving the sale or transfer of all or part of its business or assets. This may include a merger, financing, acquisition, transaction, or bankruptcy proceeding.

  11. Disclosure of Your Personal Information Outside the Province Where You Normally Reside

    12. VoIP.ms may occasionally disclose your personal information outside the province or state in which you normally reside (to another province, state, or outside the country) in order to provide you with its Services. For example, this may occur for data hosting, data processing, or to route your calls and communications to recipients located elsewhere in the world. In such cases, we will take all necessary steps to ensure that the third-party service provider, supplier, or other partner will protect your personal information with the same protection standards as those in effect at VoIP.ms, and that your personal information will not be used for purposes other than those authorized by the collection or by law.

  12. Cookies

    13. Our website uses cookies, which are small data files stored on your computer when you visit it. These cookies are used primarily to offer you a good experience while navigating our website. The personal information collected through cookies allows VoIP.ms and its service providers to tailor the website to your preferences and compile statistics on the website's usage to improve it.

    We may use cookies to record anonymous, non-personal information about your visits to our website and to gather information about your browsing activities. The information we may collect through cookies can include: your computer’s Internet Protocol (IP) address, the operating system you use, the identity of your Internet service provider, the date and time you accessed this website, the previous website you visited that linked to our website, as well as the content viewed and downloaded on our website.

    • Necessary Cookies: These cookies are essential for enabling basic site functionality. The website cannot function properly without these cookies.
    • Functional Cookies: These cookies are used to optimize your experience related to our website.
    • Performance Cookies: These cookies help us understand how you interact with our website by collecting and reporting information anonymously.
    • Analytical Cookies: We use Google Analytics to collect and process certain analytical data and analyze your use of our websites. Google Analytics is subject to Google's privacy policy and terms of service.
    • Advertising Cookies: These may be used for research, planning, and reporting purposes to build a profile of your interests.
    • Social Media Cookies: These cookies may be activated when you share content from our website. You will then be subject to the data use policies of social media platforms (e.g., Facebook, LinkedIn), which may place cookies (including targeting cookies).

    To adjust your cookie preferences, we invite you to consult the consent management tool located at the bottom left corner of our website.

  13. Security Measures

    14. VoIP.ms has implemented a series of security measures to protect your personal information against loss or theft, as well as unauthorized access, disclosure, reproduction, use, and modification, taking into account the sensitivity of the information and the purposes for which it is used.

    These security measures include:

    • Physical measures (for example, access control chips for employees, backup and archiving of data using an external system, etc.);
    • Administrative or organizational measures (for example, restricting access to only what is strictly necessary, limiting changes according to the principle of least privilege); and
    • Technological measures (such as the use of passwords and multi-factor authenticators, the use of a firewall, data encryption, use of SSL protocol, and using technology providers who adhere to industry best standards) that are reasonable considering the sensitivity of the information, its usage, its volume, distribution, and medium.

    VoIP.ms also takes the necessary steps to ensure that all its employees are informed about the content of this Policy and trained in personal information protection practices.

    However, since no security mechanism is infallible, there is always some degree of risk.

    If a privacy breach involving personal information occurs, VoIP.ms will disclose the incident, when required by law, to the applicable governmental authority (such as Quebec's Commission d'accès à l'information, the Office of the Privacy Commissioner of Canada, or the competent regulatory authority within the European Union) and to the individuals concerned and will adopt measures to mitigate the impact of the security incident on the individuals affected.

  14. Accuracy

    15. VoIP.ms acknowledges the importance of ensuring that personal information is accurate, complete, and up to date, and it takes reasonable steps to verify the accuracy and completeness of the information it uses or discloses. However, it is your responsibility to inform VoIP.ms of any significant changes to your personal information and to ensure that all personal information in your account is accurate.

    VoIP.ms retains your personal information only for the duration necessary to fulfill the purpose for which it was collected, to meet legal retention requirements, and for the time necessary to protect its legitimate business interests.

    Once the purposes for which your personal information was collected or used have been achieved, we will either destroy your personal information or anonymize it for use for legitimate and lawful purposes, except where the law requires us to retain certain information or where we need to retain specific information to exercise our rights or defend ourselves in legal proceedings. Information is considered anonymized when it is, at all times, reasonably foreseeable under the circumstances that it no longer allows for your direct or indirect identification in an irreversible manner.

  15. Processing of Personal Information of Individuals Located in the European Economic Area (EEA) and/or in the EU

    16. VoIP.ms complies with the provisions of the GDPR where applicable. Section 15 of this Policy applies exclusively to the processing of personal information related to the EEA and the EU, insofar as this processing occurs while the individuals concerned are located in the EU or EEA, and when the processing activities are related to the offering of goods or services or the monitoring of the behaviour of these individuals, to the extent that such behaviour takes place within the EEA or the EU. In the event of a conflict between this Section 15 and the rest of the Policy, the provisions of this Section will take precedence, but only when the processing occurs while the individuals concerned are located in the EU or EEA, and when the processing activities are related to the offering of goods or services or the monitoring of the behaviour of these individuals, to the extent that such behaviour takes place within the EEA or the EU.

    1. Consent – If your consent is provided in a written statement that addresses other subjects, VoIP.ms will ensure that the request for consent to process your personal information is clearly distinct from the other subjects.
    2. Collection, Retention, and Use of Personal Information – VoIP.ms will not retain personal information longer than necessary to fulfil the purposes for which it was collected. VoIP.ms will take reasonable steps to make known, in advance, the period during which personal information may be retained or the criteria used to determine this period.
    3. Automated Individual Decision-Making – VoIP.ms acknowledges that you have the right to know if your personal information is being processed by an automated decision-making system. Upon request, VoIP.ms will provide you with information about the functioning of this automated system. Unless required or authorized by law, you have the right to refuse that a decision based solely on an automated system be made about you, where such a decision has legal consequences for you.
    4. Privacy Impact Assessment – VoIP.ms will conduct a privacy impact assessment before implementing new technologies that are highly likely to affect your rights and freedoms, including your right to privacy.
    5. Right to Erasure – Where provided by law, you have the right to request that VoIP.ms remove and erase personal information without unreasonable delay.
    6. Accuracy and Protection – VoIP.ms will implement appropriate technical and organizational measures to ensure the protection of personal information before collecting it.

      7. VoIP.ms will only share personal information with agents, representatives, consultants, data processing companies, or external service providers when they ensure that appropriate measures are in place to protect personal information.

    7. Accountability – VoIP.ms acknowledges that it is responsible for the protection of personal information and that it is able to demonstrate its compliance with the GDPR when processing personal information.
    8. Complaint Procedure, Right of Access, or Rectification – VoIP.ms takes all necessary measures to facilitate your right of access, rectification, or retrieval of your personal information. You can always obtain confirmation from us as to whether personal information is being processed. Any rectification or deletion of your personal information will be communicated to third parties to whom this information has been disclosed.

  16. Forums, blogs and wiki

    17. All questions or concerns regarding the Policy or about the collection, use, or disclosure of your personal information, including requests for access or rectification, must be made in writing and addressed to the following Privacy Officer:

    David Rouleau, Chief Executive Officer

    Address: 2480, boul. des Entreprises, Suite 200, Terrebonne QC J6X4J8

    Email: [email protected].

    You have the right to request access to and view the personal information held about you by VoIP.ms. You also have the right to obtain confirmation that we hold personal information about you. We will provide your personal information, when collected electronically, in a structured and commonly used technological format. You may also request that your personal information be rectified if it is inaccurate, incomplete, or unclear, or if its collection, disclosure, or retention is not authorized by law, by making a request to the Privacy Officer.

    VoIP.ms will respond to any request for access or rectification within 30 days from the date of receipt of the written request. In the event of a refusal to provide or correct the information, VoIP.ms will provide you with the reasons for the refusal and the applicable legal provisions that support the refusal, subject to the restrictions provided by law, and will inform you of your recourse options.

    If VoIP.ms refuses to rectify your personal information, we will allow you to add written comments to your file regarding the personal information for which rectification was refused. VoIP.ms will also retain personal information subject to an access request for as long as necessary to allow you to exhaust any legal recourse.

    For more information on the protection of your personal information and your rights, you can contact the law enforcement authorities:

    For more information on the protection of your personal information and your rights, we invite you to consult the competent data protection authorities in your jurisdiction (such as the Office of the Privacy Commissioner of Canada, www.priv.gc.ca).