What is a Ring Group?
A Ring Group is a call routing feature that redirects incoming calls to a designated group of extensions. You can add various types of extensions to a ring group including Main Account, Sub-Accounts, SIP URIs and Call Forwardings.
How Does Ring Groups Work?
Once enabled in your account, the Ring Group feature will allow you to have incoming calls redirected to different destinations that are included in your group. All members of that group will ring at the same time until one of them picks up the call.
Read Our WikiIncrease Call Answering Rate
Segment your team in groups that matter to your company such as department, skillset or location so that each individual agent’s phone rings at the same time to increase call answering rate and first call resolution.
Get Started NowAchieve Greater Flexibility
The Ring Group feature allows you to add up to 8 members and 4 call forward entries per group and have a dedicated voicemail that overrides your default voicemail for greater flexibility.
Enhance Customer Experience
Are you in an industry where you have to provide a 24x7 emergency line to your key customers? Leverage our Ring Group feature with your on-duty staff to ring as many locations as possible and ensure a top-of-the-game customer experience.
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