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Finances

Can I change my DID billing plan?

Yes. VoIP.ms allows you to change the billing plan of your US and Canadian DID number(s) whenever you wish. The plan can be changed on the Customer Portal without needing to contact technical support.

Can I deposit less than $15 into my account?

The minimum payment for using our services is $15. This credit does not expire and lasts until depleted by using the services.

You may request a refund for the remaining balance for up to 90 days after your deposit, should you choose to cancel your account.

Do you bill differently according to local and long-distance calls?

With VoIP.ms, there are no “local” or “long-distance” calls. Each outgoing call is charged according to the per-minute termination rate for the destination called.

Due to the advantages of VoIP technology, the rate for calling any given number will always be the same, no matter where you are when you place the call.

Do you charge taxes?

Customers set up inside Canada are required to pay GST tax (Goods and Services Tax). Customers in Quebec, Canada, are required to pay PST (Provincial Sales Tax). This applies for both PayPal and credit card payments.

HST (Harmonized Sales Tax) is applicable in the Canadian provinces that require it. For further details about how these taxes are applied, visit this link: http://en.wikipedia.org/wiki/Sales_taxes_in_Canada.

How do I calculate my expenses?

VoIP.ms provides all the necessary tools to calculate expenses with no room for error. It is also important to remember that inbound and outbound calls are billed separately.

For example, the cost of the flat-rate plan for a US-based DID number could be $4.25 a month and $0.00 per minute for inbound calls, whereas all outbound calls will still be charged as per the termination rates.

For example, calling a US48 number is $0.01 per minute.VoIP.ms works as a prepaid service provider, and you must deposit a minimum of $25 in your account to be able to send and receive calls.

How do you bill inbound and outbound calls?

Before receiving incoming calls, you need to order a DID from our stock by accessing your Customer Portal. You can also port a number that you previously had with another provider.

For numbers in the United States and Canada, we offer two types of plans: a monthly flat rate or per-minute rate.

As for outgoing calls, our billing is on a per-minute basis and, like any long-distance phone plan, the cost depends on the destination. You can access our detailed per-minute rates for different countries at Rates.

How do you charge for calls?

At VoIP.ms, we charge for calls based on six-second increments. This applies for all countries except Mexico, where a sixty-second increment applies.

A billing increment is a unit of measurement of call duration expressed in seconds.

One minute is divided into ten periods of six seconds each. For a rate of $0.50 USD per minute, the user will be charged $0.05 USD per each six-second period.

In other words, $0.05 USD x 10 six-second periods per minute = $0.50 USD per minute.

How I am billed for my 1-800 number?

The billing of your toll-free number depends on the country in which your number is based (the United States or Canada).

For a US toll-free number, there is a monthly charge of $0.99 and a rate of $0.019 per minute for inbound calls.

For a Canadian toll-free number, there is a monthly charge of $1.25 and a rate of $0.027 per minute for inbound calls.

How much does E911 cost?

There is a one-time setup fee of $1.50 for activation of the E911 service and a monthly regulatory fee of $1.50 per activated DID number.

VoIP.ms uses this fee to cover the administrative costs associated with connecting our users to the E911 service.

How much does the service cost?

The cost varies depending on the services used.

  • For outbound calls, the cost is subject to the per-minute rate for the destination called and the billing increment.
  • For inbound calls, the cost is subject to the rate plan of your phone number (DID), the monthly fee and the billing increment, if applicable.

There may be additional monthly fees or setup fees, depending on the services to which you are subscribed. For more details about the cost of the service, visit the following link: Service Costs.


How much does the VoIP service cost?

The cost varies depending on the services used. For outbound calls, the cost is subject to the per-minute rate for the destination called and the billing increment.

For inbound calls, the cost is subject to the rate plan of your phone number (DID), the monthly fee and the billing increment, if applicable. There may be additional monthly fees or setup fees, depending on the services to which you are subscribed.

For more details about the cost of the service, visit the following link: Service Cost.

What are the rates involved with the Virtual Fax feature?

The Virtual Fax feature is used for sending and receiving faxes (facsimiles) with the VoIP.ms service, using a dedicated DID fax number.

A DID fax number can be acquired on the Customer Portal in the Fax Numbers section under the Order DID(s) option from the DID Numbers menu.

Regular DID voice numbers are not compatible with the Virtual Fax feature. In order to use our Virtual Fax feature, you will need to purchase a Virtual Fax DID number from our list of numbers.

A DID fax number has a monthly fee of $1.99 with a per-minute fee of $0.029.

What is the Billing Increment?

A billing increment is a unit of measurement of call duration expressed in seconds. For example, with a $0.0100 per-minute rate, and a sixty-second billing increment, any call with a duration of less than sixty seconds is rounded up to sixty seconds or one full minute of usage. A five-second call and a fifty-second call are both billed as one minute or $0.0100.

With our six-second billing increment, a five-second call will be billed as six seconds or 1/10 of one minute or $0.0010. This way, you don’t get charged for a whole minute for just a ten-second call.

What is the difference between Premium and Value routes?

As they are different routes, Premium and Value routes offer different qualities of service and different rates. For example, the Canadian Value route offers some of the greatest rates on the market: the rate for outbound calls is $0.0052 per minute for most of Canada.

This is a very good option if you are looking for the best wholesale rate to pay or to offer in case you are a reseller, while keeping a very good level of quality and reliability.

As for the Canada/US48 Premium route, you pay flat rate of $0.01 (1¢) per minute for all of Canada and the continental USA. VoIP.ms uses Tier-1 termination carriers for this route. While this route has a higher per-minute rate, you enjoy the same level of quality and reliability on every call.

It is important to note that while the Canadian Value route usually delivers good results, the Premium route will consistently provide great results. As for international calls, VoIP.ms also offers Value and Premium options.

In this case, there is no specific rate; different countries will have different termination rates. In some cases, you will find the Premium route less expensive than the Value route.

What payment options are available?

Several payment options are available with VoIP.ms, such as PayPal (no account needed for PayPal guest CC payment), VISA, MasterCard, American Express, Discover (where supported) and via wire transfers to our bank account in Montreal.

Please contact Customer Support for information about wire transfers and payment options available in your country.


Will I receive a regular bill by mail?

No, we do not send paper invoices. You can consult your invoice online at any time by logging into our Customer Portal and going to Finances > Generate Invoice, where you can access the charges and all account activities for the billing period.

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