Reseller Information

VoIP.ms has designed one of the most comprehensive, efficient, user-friendly reseller programs in the industry. Since we provide you with a network of servers across the globe, you can set up your own phone company and start selling a vast range of phone services and features to homes and businesses of any size without having to invest in your own network. Additionally, our white-label software platform lets you create your own branding using all the tools you need to set up, manage and generate revenues for your VoIP company.


FULLY CUSTOMIZABLE, HIGHLY PROFITABLE RATES

By opening a reseller account with VoIP.ms, you will be able to set up your own monthly plans and rates, in addition to creating and managing specific billing models for your customers. This ranges from setup fees, per-minute fees or monthly flat fees, all at your own rates. And thanks to our capacity to provide the cheapest rates on the market, you can generate very high profits while still offering low rates to your customers.

RESELLER ADMINISTRATION INTERFACE

Our easy-to-use reseller interface provides you with all the tools you need to create and manage your customers in real time, create sub-accounts, receive payments, define base rates for your plans according to destination and create unlimited packages for specific regions/countries. And using our top-of-the-line software in both monthly and pay-per-use configurations, you get access to a highly flexible reporting, management and billing tool for all your accounts and sub-accounts.

RESELLER CUSTOMER INTERFACE

Similar to the administration interface, the customer interface provides reseller customers with all the functionalities they will need to manage their accounts, such as purchase DID numbers, manage DID routing, create entries for features, view call detail records, view rates according to their package, check balance, add funds to their account, view deposits and charges, and check device registration.

OPTIMAL CUSTOMER SUPPORT

When you join the VoIP.ms reseller program, you get to devote your full attention to your customers since you do not have to worry about technical details such as equipment maintenance, carrier issues, infrastructure and service continuity. You can manage everything through your reseller interface and modify all aspects of your customers’ accounts, and provide them with direct, personalized customer service, including general inquiries, sales and billing issues, account configuration and technical support.

Features and Functionalities for Resellers and APIs

Three main features that include more than 268 functionalities

Customer Branding & Access

Interface and Access

  • User-friendly customer interface
  • Integrated, Web-based auto-connect forms
  • Setup fee configuration and display
  • Monthly fee configuration and display
  • Per-minute fee configuration and display

Branding Management

Title and Colors

  • Company name setup
  • System text color configuration
  • Title text color configuration
  • Title small text color configuration
  • Link text color configuration
  • Link text hover/visited color configuration
  • Menu background color configuration
  • Menu text color configuration
  • Breadcrumb background color configuration
  • Breadcrumb text color configuration
  • Main content background color configuration
  • Navigation bar background color configuration
  • Navigation bar text color configuration
  • Login background color configuration

Edit Buttons

  • Four types of configurable buttons
  • Primary button
  • Success button
  • Edit button
  • Delete button
  • Ability to change button text color
  • Ability to change button color

Edit Panels

  • Seven different customizable panels:
    • Info content panel
    • List content panel
    • New content panel
    • Edit content panel
    • Charges content panel
    • Search content panel
    • Money content panel
    • Ability to change text color of each panel
    • Ability to change background color of each panel

Images

  • Header image configuration
  • Logo image configuration
  • Login background image configuration

Display Elements

  • Ability to create a signup form on your website with the following fields:
    • First name
    • Last name
    • Address
    • City
    • State
    • Zip
    • Company
    • Phone
    • Country
  • Ability to have an email notification sent when a signup form has been submitted

Services

  • Ability to set reseller under Standard View
  • Ability to set reseller under Simple View
  • Ability to set reseller under Simple View (with Services page hidden)
  • Enable or disable any of the following features for customers:
    • My Services
    • Callback
    • Caller ID Filtering
    • Call Forwarding
    • DISA
    • IVR
    • Phonebook
    • Queues
    • Recordings
    • Ring Groups
    • SIP URI
    • Time Conditions
    • Voicemail
    • Order DIDs

Messages

  • Give the reseller home page a title of your choosing
  • Set a welcome message for the home page
  • “Low balance” email notification fully customizable with your own text

Payment

  • PayPal-integrated service
  • Payment amounts offered separated by commas

Hostname

  • Ability to set your own hostname

Customer Account Management

  • Ability to create, manage or delete customer accounts
  • Set a balance threshold to remind customer to pay X amount
  • Manually add a DID
  • Add or remove additional packages on a customer account
  • View transaction history
  • Add payments manually
  • Add charges manually
  • Quick login button to enter customer account

Rate and Package Management

  • Create, edit or delete packages
  • Set global markups by fixed amount or percentage
  • Set number of pulses (increments)
  • Set Canada/US48 value or premium route rates per package
  • Set value or premium rates for international route
  • Ability to charge a setup fee and monthly fee for each package
  • Ability to provide X number of free minutes for combined inbound and outbound
  • Ability to set rates for each destination or international destinations

Reports

  • Global CDR to view reports of all reseller sub-accounts
  • Per-user CDR to view one specific customer
  • Financial report to view month-to-month revenues, deposits and costs
  • Sub-Account reports to view all associated customers and their DIDs
  • DIDs report to view all DIDs connected to a reseller customer

Reseller/Customer interface

Dashboard

  • Dashboard can be used for any news and announcements that an admin may want to communicate to customers

Balance

  • See current status of account
  • See number of calls made during the last 30 days
  • See total cost of calls in the last 30 days
  • See total time spent on each call for the last 30 days
  • See number of calls made on present day
  • See total cost of calls made on present day
  • See total time spent on calls for present day
  • See deposit history
  • See billing history

Services

  • All services provided to the admin account are also available for the reseller customer
    • Callback
    • Caller ID Filtering
    • Call Forwarding
    • DISA
    • IVR
    • Phonebook
    • Calling Queues
    • Recordings
    • Ring Group
    • SIP URI
    • Time Conditions
    • Voicemail
    • Order DIDs
    • Delete DIDs

My CDR

  • View number of calls made on a selected date
  • View total duration of calls on a selected date
  • View total of charges for a selected date
  • Sort by call types:
    • All calls
    • Outgoing calls
    • Outgoing calls, Toll-Free
    • Outgoing calls, US
    • Outgoing calls, Canada
    • Outgoing calls, Canada/US
    • Outgoing calls, International
    • Incoming calls
    • Incoming calls to a specific DID

Rates

  • View rates from global markup, or rates specifically configured in the package section

Other Features

  • View active and requested SIP registrations for each customer account

SOAP and REST/JSON API

  • Over 100 options available

General

  • Get balance: Retrieve account balance
  • Get countries: Find a list of countries if country code is provided
  • Get IP: Show IP used by customer application
  • Get Languages: Find a list of specific languages
  • Get Server Info: Retrieve a list of servers and their specific information

Accounts

  • Create Sub-Account: Add a new sub-account entry to your account
  • Delete Sub-Account: Delete a specific sub-account from your account
  • Get Allowed Codecs: Retrieve a list of allowed codecs
  • Get Authentication Types: Retrieve a list of authentication types
  • Get Device Types: Retrieve a list of device types
  • Get DTMF Modes: Retrieve a list of DTMF modes
  • Get Lock International: Retrieve a list of lock modes for international calling
  • Get Music-on-Hold: Retrieve a list of Music-on-Hold options
  • Get NAT: Find a list of NAT options
  • Get Protocols: Find a list of protocols
  • Get Registration Status: Retrieve the registration status of a specific account
  • Get Report Estimated Hold Time: Find a list of ‘ReportEstimateHoldTime’ Types
  • Get Routes: Retrieve a list of route options
  • Get Sub-Accounts: Retrieve all sub-accounts
  • Set Sub-Account: Update sub-account information

Call Detail Record

  • Get Call Accounts: Retrieve all Call Accounts
  • Get Call Billing: Retrieve a list of Call Billing options
  • Get Call Types: Retrieve a list of call types and all DIDs
  • Get CDR (Call Detail Record): Find the Call Detail Records of all your calls
  • Get Rates: Find the rates for a specific package by search term
  • Get Termination Rates: Look for the rates for a specific route (Premium, Value) by search term
  • Get Reseller CDR (Call Detail Record): Find the Call Detail Records for a specific reseller customer

Customers

  • Add Charge: Add a charge to a specific reseller customer
  • Add Payment: Add a payment to a specific reseller customer
  • Get Balance Management: Retrieve a list of Balance Management options
  • Get Charges: Retrieve charges made to a specific reseller customer
  • Get Customer Packages: Retrieve a list of packages for a specific reseller customer
  • Get Customers: Look for a list of all customers
  • Get Deposits: Find deposits made for a specific reseller customer
  • Get Packages: Look for a list of packages
  • Get Reseller Balance: Look for balance and call statistics for a specific reseller customer for the last 30 days and present day
  • Customer Update: Update reseller customer information
  • Customer Signup: Sign a new reseller customer to your reseller account

DIDs

  • Back Order DID US: Backorder DID (US) from a specific rate center and state
  • Back Order DID Canada: Backorder DID (Canada) from a specific rate center and province
  • Cancel DID: Delete a specific DID from your account
  • Connect DID: Connect a specific DID to a specific reseller customer sub-account
  • Delete Callback: Delete a specific callback from your account
  • Delete Caller ID Filtering: Delete a specific Caller ID filter from your account
  • Delete Customer: Delete a specific reseller customer from your account
  • Delete DISA: Remove a specific DISA from your account
  • Delete SMS: Delete a specific SMS from your account
  • Delete Forwarding: Remove a specific forwarding from your account
  • Delete IVR: Delete a specific IVR from your account
  • Delete Phonebook: Remove a specific phonebook from your account
  • Delete Queue: Delete a specific queue from your account
  • Delete Recording: Remove a specific recording from your account
  • Delete Ring Group: Delete a specific ring group from your account
  • Delete SIP URI: Remove a specific SIP URI from your account
  • Delete Static Member: Delete a specific Static Member from queue
  • Delete Time Condition: Remove a specific time condition from your account
  • Get Callbacks: Find a list of Callbacks
  • Get Caller ID Filtering: Look for a list of Caller ID filters
  • Get Carriers: Retrieve a list of carriers for vanity numbers
  • Get DID Countries: Retrieve a list of countries for international DIDs
  • Get DIDs Canada: Retrieve a list of Canadian DIDs by province and rate center
  • Get DIDs Info: Find information from all your DIDs
  • Get DIDs International Geographic: Look for a list of International DIDs by geographic region
  • Get DIDs International National: Look for a list of International DIDs by country
  • Get DIDs International Toll-Free: Look for a list of International Toll-Free DIDs by country
  • Get DIDs US: Look for a list of US DIDs by state and rate center
  • Get DISAs: Retrieve a list of DISAs
  • Get Forwardings: Retrieve a list of forwardings
  • Get International Types: Retrieve a list of types for international DIDs
  • Get IVRs: Retrieve a list of IVRs
  • Get Join When Attempt Types: Retrieve a list of ‘JoinWhenEmpty’ types
  • Get Phonebook: Retrieve a list of phonebook entries
  • Get Portability: Show if a DID number can be ported to our network
  • Display plans and rates available if the DID Number can be ported to our network
  • Get Provinces: Look for a list of Canadian provinces
  • Get Queues: Retrieve a list of Queue entries
  • Get Rate Centers Canada: Look for a list of Canadian rate centers by province
  • Get Rate Centers US: Look for a list of US rate centers by state
  • Get Recordings: Retrieve a list of recordings
  • Get Ring Groups: Retrieve a list of ring groups
  • Get Ring Strategies: Retrieve a list of ring strategies
  • Get SIP URIs: Retrieve a list of SIP URIs
  • Get SMS: Find a list of SMS messages by date range, SMS type, DID number, and contact
  • Get States: Look for a list of US States
  • Get Static members: Find a list of static members from a queue
  • Get Time Conditions: Retrieve a list of time conditions
  • Get Voicemail Setups: Retrieve a list of voicemail setup options
  • Get Voicemail Attachment Formats: Look for a list of email attachment format options
  • Order DID: Order and add a new DID number to the account
  • Order DID International Geographic: Order and add new International Geographic DID Numbers to the account
  • Order DID International National: Order and add new International National DID numbers to the account
  • Order DID International Toll-Free: Order and add new International Toll-Free DID numbers to the account
  • Order DID Virtual: Order and add a new Virtual DID number to the account
  • Order Toll-Free: Order and add a new toll-free number to the account
  • Order Vanity: Order and add a new vanity toll-free number to the account
  • Search DIDs Canada: Search for Canadian DIDs by province using search criteria
  • Search DIDs US: Search for US DIDs by state using search criteria
  • Search Toll-Free US/Canada: Search for US/Canada toll-free numbers using search criteria
  • Show all US/Canada toll-free numbers available if no criteria are provided
  • Search Toll-Free US: Search for US toll-free numbers using search criteria
  • Show all US toll-free numbers available if no criteria are provided
  • Search Vanity: Search for vanity toll-free numbers using search criteria
  • Send SMS: Send an SMS message to a destination number
  • Set Callback: Add or update a specific Callback
  • Set Caller ID Filtering: Add or update a specific Caller ID Filter
  • Set DID Billing Type: Update the billing plan for a specific DID
  • Set DID Info: Update the information for a specific DID
  • Set DID POP: Update the POP for a specific DID
  • Set DID Routing: Update the routing for a specific DID
  • Set DID Voicemail: Update the voicemail for a specific DID
  • Set DISA: Add or update a specific DISA
  • Set Forwarding: Add or update a specific Forwarding
  • Set IVR: Add or update a specific IVR
  • Set Phonebook: Add or update a specific phonebook entry
  • Set Queue: Add or update a specific queue entry
  • Set Recording: Add or update a specific recording file
  • Set Ring Group: Add or update a specific ring group
  • Set SIP URI: Add or update a specific SIP URI
  • Set SMS: Enable or Disable the SMS service for a DID / Change the SMS settings for a DID
  • Set Static Member: Add or update a specific member from queue
  • Set Time Condition: Add or update a specific time condition
  • Disconnect DID: Disconnect specific DID from reseller customer sub-account

Voicemail

  • Create Voicemail: Add a new voicemail entry to your account
  • Delete Messages: Delete all messages on all servers from a specific voicemail from your account
  • Delete Voicemail: Delete a specific voicemail from your account
  • Get Play Instructions: Retrieve a list of Play Instructions modes
  • Get Time Zones: Retrieve a list of time zones
  • Get Voicemails: Retrieve a list of voicemails
  • Set Voicemail: Update the information from a specific voicemail

Already a VoIP.ms customer?

  1. Login to your account via https://www.voip.ms/login
  2. You will have access to all the current options of the Customer Portal and to the new Reseller Section. Use the same login credentials.

Don't have an account yet?

  1. Click here to create your account
  2. Login to your account via https://www.voip.ms/login