VoIP.ms provides a vast range of standard telephony features found in traditional phone systems such as call waiting, voicemail and caller ID, as well as enhanced communication features such as voicemail to email and DID forwarding that can help businesses manage calls more effectively. They provide ways to simplify business communications and connect you with your business whether you are in the office or anywhere around the world. You can configure them according to your business’ changing requirements (number of mailboxes, ring group configuration, etc.).
Beyond features like call forwarding, call waiting, voicemail, call waiting, caller ID, VoIP.ms offers a vast range of enhanced features to help manage calls from your home or your business. Most of these features come free with monthly packages or pay-per-use subscriptions.
Create your own space and allow several people to be bridged together in the same conversation. Our audio conferencing feature provides the host with a dashboard monitor that allows organizers to monitor and control different aspects of the conference call in real time. You can either host conferences from a local or a toll-free DID.
Encrypt all the details about who and where you are calling through SIP-TLS (Transport Layer Security) as well as audio through SRTP (Secure Real-Time Protocol).
Route calls to multiple phones or members of a hunt group one after another. The call hunting process continues until an available extension answers the call or goes to voicemail.
Configure one of your numbers to present a busy tone for incoming callers and automatically have the system place an outbound call to a chosen number to grant access to dial tone to make calls using your VoIP.ms account.
Filter specific incoming calls.
- Incoming Calls Failover based on their caller ID and route them differently. According to your needs among your available routing options.
Manage high volumes of incoming calls by placing them in queues specifically configured to optimize customer service. Customize your own voice prompts, play advertisements, soothing music, or customized messages for on-hold callers.
Receive a second call while already on the phone with someone and choose to answer the new caller or send them to custom destinations such as voicemail, on-hold music, busy signal or a pre-recorded message.
Manage incoming calls through your own configurable voice response system or menu. Create numeric extensions for your callers to reach the desired party. All managed through a simple web interface.
Transform your VoIP.ms account into your own portable calling card. Configure one of your numbers to present incoming callers with a PIN number prompt and grant access to dial tone to make calls using your VoIP.ms account.
Prevent your phone from ringing when you are unavailable and forward incoming calls to a voice mail, landline or mobile device. * Supported by VoIP.ms. Depends on user's phone. No specific option from the customer portal.
Create unique groups that fit your needs (e.g. family, work or friends). You can then filter groups to head to a specific destination to reach you more easily.
Upload your own professional audio file to be used among the different features available that make use of a recording such as IVR, Voicemail and others.
Sequences is an IVR enhancement feature that allows you to create very specific scenarios where you can make use of any combination of the following options: DTMF, Recordings and SMS.
Define how your incoming calls will be routed depending on the time of the day. (i.e. during business hours or holidays, or outside business hours, etc.).
Receive or place unlimited free calls between the VoIP.ms network and any other SIP user worldwide. Receive unlimited incoming SIP calls from any SIP-compliant phone, gateway or device.
Configure a Mailbox for your numbers or extensions to store your voice messages when you are unavailable and get access to all the great voicemail management options. Access your voice messages from your customer portal or any phone device.
Through our secure and mobile-friendly Customer Portal, VoIP.ms allows you to fully manage and customize your phone system, monitor calling activity, view call detail history, all in real time from any location around the world. Admin features are available only to you or to your designated employees.
Set a threshold and a top-up amount, and we will automatically replenish your account once your balance reaches the specified threshold. No more need for low balance alerts.
View your detailed outbound and inbound phone call history for the period of your choice. Sort your call logs by date, duration, account, billed calls, free calls or generate detailed reports on call outcomes (answered, no answer, busy, failed).
Set one distinctive caller ID for all calls placed to E911. All outbound calls placed to emergency services with Enhanced 911 show your organization’s number and location to the emergency operator.
Prevent any foreign country IP from accessing your Customer Portal. Receive a notification email whenever a foreign IP attempts to access your portal and choose to block or authorize this IP.
Transfer your existing Local, Toll Free or Fax number from your current provider into your VoIP.ms account and use it with the wide selection of available options and features.
Store up to 500 of your most dialed numbers with caller ID name overrides and up to 99 speed-dial entries. Also available for Virtual Fax and SMS features.
Choose among 50 servers strategically-located in Canada, the US, Australia, Europe, etc. To configure your phone systems for optimal latency and quality.
Receive an email notification of any modification to the system’s settings (password change, balance threshold modification, calls made to 911 emergency service, etc.)
Add an extra layer of security to your account. This feature consists of a six-digit code which is being sent to your e-mail whenever you try to sign in from an unknown browser or device.
Consult the upcoming DID monthly Fee charges amount for the next day, the next 3 days or the next 7 days and prepare your account balance ahead to prevent any disruption in your service.
Receive your voicemails directly to your email inbox as an audio file attachment with relevant information (sender name and number, date, time, length of message, time stamp etc.) in .wav format, or get an email notification of new voicemails.
Our routing features allow you to provide the highest standards of customer service, while keeping your telephone bills to the minimum. You can intelligently direct inbound calls according to your business needs to a voicemail, another extension or phone number to maximize your customer experience.
Easy DID ordering process through the VoIP.ms Customer Portal, in over 58 countries. Choose among a list of numbers (Toll Free, Fax, Vanity Toll Free, Non-Geographical) from any province, state or local calling area or select a number from our list of international virtual numbers.
Open your network to allow you to use their preferred mobile devices, such as smartphones, tablets, telephone adapters, laptops USB drives or VoIP phones.
Dial any Canadian directory assistance number (411, 811, 511...) to access specific services or to locate a local or national published listing anywhere in Canada.
Allows the user to register a DID number from US or Canada to the 911 service records with his name and address to be able to call 911 emergency number through VOIP.
Allow customers to call you from anywhere in the US, Canada or the world without incurring long-distance charges by porting your existing US or Canada Toll Free number or choosing one of the available VoIP.ms 1800 numbers.
Send and receive media files such as pictures, videos or audio content as well as sending text messages with more than 160 characters for as low as $0.02 per message.
Block your name and phone number from being displayed on outbound calls, permanently or by call. * Supported by VoIP.ms. Depends on user's phone. No specific option from the customer portal.
For every friend you refer, you will both receive $10 in VoIP.ms credits! The more referrals you make, the more credits you make... all the way up to $25 per referral.
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The VoIP.ms API provides the basic functions needed to manage, purchase and cancel DID numbers, create and edit sub-accounts, consult CDR, balance and much more. You can easily integrate VoIP.ms functionalities on your website, intranet, extranet or customer portal.
Create tickets to receive technical support or answers to general inquiries in the blink of an eye. Use VoIP.ms live chat feature for instant support. Chat transcripts available.
No more using traditional fax machines. Receive faxes in PDF format on any of your Fax available DIDs or have them forwarded to your preferred email address. Files supported: PDF, TXT, JPG, GIF, PNG and TIF.
Heavy inbound user? You can make significant economies of scale by managing your own channels. Depending on your needs, you can either link a few or all your DIDs to your trunk.
Access to Wiki pages specially designed to cover everything related to your VoIP account, including features, configurations, rates, programming, hardware, software, security, management, and more VoIP topics.
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