VoIP.ms provides a vast range of standard telephony features found in traditional phone systems such as call waiting, voicemail and caller ID, as well as enhanced communication features such as voicemail to email and DID forwarding that can help businesses manage calls more effectively. They provide ways to simplify business communications and connect you with your business whether you are in the office or anywhere around the world. You can configure them according to your business’ changing requirements (number of mailboxes, ring group configuration, etc.).
Beyond features like call forwarding, call waiting, voicemail, call waiting, caller ID, VoIP.ms offers a vast range of enhanced features to help manage calls from your home or your business. Most of these features come free with monthly packages or pay-per-use subscriptions.
Talk with up to three other people at the same time. Easily add new parties to a call already in progress.
Create your own space and allow several people to be bridged together in the same conversation. Our audio conferencing feature provides the host with a dashboard monitor that allows organizers to monitor and control different aspects of the conference call in real time. You can either host conferences from a local or a toll-free DID.
Encrypt all the details about who and where you are calling through SIP-TLS (Transport Layer Security) as well as audio through SRTP (Secure Real-Time Protocol).
Configure your incoming calls to be redirected automatically to any phone number of your choice.
Route calls to multiple phones or members of a hunt group one after another. The call hunting process continues until an available extension answers the call or goes to voicemail.
Record and manage your calls, whether they are incoming or outgoing calls.
Configure one of your numbers to present a busy tone for incoming callers and automatically have the system place an outbound call to a chosen number to grant access to dial tone to make calls using your VoIP.ms account.
Filter specific incoming calls.
- Incoming Calls Failover based on their caller ID and route them differently. According to your needs among your available routing options.
- Incoming Calls Failover based on their caller ID and route them differently. According to your needs among your available routing options.
Manage high volumes of incoming calls by placing them in queues specifically configured to optimize customer service. Customize your own voice prompts, play advertisements, soothing music, or customized messages for on-hold callers.
Receive a second call while already on the phone with someone and choose to answer the new caller or send them to custom destinations such as voicemail, on-hold music, busy signal or a pre-recorded message.
Manage incoming calls through your own configurable voice response system or menu. Create numeric extensions for your callers to reach the desired party. All managed through a simple web interface.
Transform your VoIP.ms account into your own portable calling card. Configure one of your numbers to present incoming callers with a PIN number prompt and grant access to dial tone to make calls using your VoIP.ms account.
Prevent your phone from ringing when you are unavailable and forward incoming calls to a voice mail, landline or mobile device.
* Supported by VoIP.ms. Depends on user's phone. No specific option from the customer portal.
* Supported by VoIP.ms. Depends on user's phone. No specific option from the customer portal.
Extend your possibilities to be reached by setting up to 3 failover options : No Answer, If the phone is busy or if the device unreachable.
Choose up to 11 genres of music or beep configurations to play for your callers placed on hold.
Create unique groups that fit your needs (e.g. family, work or friends). You can then filter groups to head to a specific destination to reach you more easily.
Configure your DID number to ring different extensions or phone numbers simultaneously when you receive an incoming call.
Upload your own professional audio file to be used among the different features available that make use of a recording such as IVR, Voicemail and others.
Sequences is an IVR enhancement feature that allows you to create very specific scenarios where you can make use of any combination of the following options: DTMF, Recordings and SMS.
Configure up to 99 phonebook entries with a speed dial code to contact your most frequently dialed numbers.
Define how your incoming calls will be routed depending on the time of the day. (i.e. during business hours or holidays, or outside business hours, etc.).
Receive or place unlimited free calls between the VoIP.ms network and any other SIP user worldwide. Receive unlimited incoming SIP calls from any SIP-compliant phone, gateway or device.
Configure a Mailbox for your numbers or extensions to store your voice messages when you are unavailable and get access to all the great voicemail management options. Access your voice messages from your customer portal or any phone device.
Through our secure and mobile-friendly Customer Portal, VoIP.ms allows you to fully manage and customize your phone system, monitor calling activity, view call detail history, all in real time from any location around the world. Admin features are available only to you or to your designated employees.
Select the countries/regions that you would like your account to have outbound calling access to. Enable or disable international calls as needed.
Set a threshold and a top-up amount, and we will automatically replenish your account once your balance reaches the specified threshold. No more need for low balance alerts.
Prevent calls to directory assistance from being made from your account. This feature can be activated and deactivated as needed.
Manage your DID numbers and route incoming calls to any of your available options such as Call Forwarding, Voicemail, Ring Groups, etc.
View your detailed outbound and inbound phone call history for the period of your choice. Sort your call logs by date, duration, account, billed calls, free calls or generate detailed reports on call outcomes (answered, no answer, busy, failed).
Use our Customer Portal to print or download call detail reports in CSV, Excel, XML and SQL formats.
Set one distinctive caller ID for all calls placed to E911. All outbound calls placed to emergency services with Enhanced 911 show your organization’s number and location to the emergency operator.
Prevent any foreign country IP from accessing your Customer Portal. Receive a notification email whenever a foreign IP attempts to access your portal and choose to block or authorize this IP.
Use your VoIP analysis module to capture and analyze incoming and outgoing calls and graphically display analysis results in bar or pie charts.
Use the VoIP.ms Customer Portal to easily generate your own invoice to see all recent transactions according to the date range you select.
Generate an invoice valid for the Canadian government.
Restrict your outbound calls to a maximum desired duration and set a rate-per-minute limit for your calls to International Destinations.
Transfer your existing Local, Toll Free or Fax number from your current provider into your VoIP.ms account and use it with the wide selection of available options and features.
Store up to 500 of your most dialed numbers with caller ID name overrides and up to 99 speed-dial entries. Also available for Virtual Fax and SMS features.
Choose among 50 servers strategically-located in Canada, the US, Australia, Europe, etc. To configure your phone systems for optimal latency and quality.
Start your own phone business with the help wide range of tools available from the customer portal to resell VoIP.ms service.
Quickly check your current account balance by logging into your customer portal or dialing *225 from your VoIP.ms extension.
Receive an email notification of any modification to the system’s settings (password change, balance threshold modification, calls made to 911 emergency service, etc.)
Send, receive and manage all your SMS messages and features easily via the VoIP.ms portal from your smartphone or computer.
Select a period of time to monitor all your specific sub-account usage by minutes, quantity of calls and amount spent.
Add an extra layer of security to your account. This feature consists of a six-digit code which is being sent to your e-mail whenever you try to sign in from an unknown browser or device.
Consult the upcoming DID monthly Fee charges amount for the next day, the next 3 days or the next 7 days and prepare your account balance ahead to prevent any disruption in your service.
Receive your voicemails directly to your email inbox as an audio file attachment with relevant information (sender name and number, date, time, length of message, time stamp etc.) in .wav format, or get an email notification of new voicemails.
Our routing features allow you to provide the highest standards of customer service, while keeping your telephone bills to the minimum. You can intelligently direct inbound calls according to your business needs to a voicemail, another extension or phone number to maximize your customer experience.
Easy DID ordering process through the VoIP.ms Customer Portal, in over 58 countries. Choose among a list of numbers (Toll Free, Fax, Vanity Toll Free, Non-Geographical) from any province, state or local calling area or select a number from our list of international virtual numbers.
Provides more flexibility as it allows you to use more channels than with our normal VPRI ensuring you to receive every calls.
Open your network to allow you to use their preferred mobile devices, such as smartphones, tablets, telephone adapters, laptops USB drives or VoIP phones.
Add a Customize caller ID for inbound calls in order to differentiate the origin of the call.
Dial any Canadian directory assistance number (411, 811, 511...) to access specific services or to locate a local or national published listing anywhere in Canada.
Allows the user to register a DID number from US or Canada to the 911 service records with his name and address to be able to call 911 emergency number through VOIP.
Identify callers by name and phone number before answering their call. This Caller ID has enhanced features and flexibility.
Allow customers to call you from anywhere in the US, Canada or the world without incurring long-distance charges by porting your existing US or Canada Toll Free number or choosing one of the available VoIP.ms 1800 numbers.
Block your name and phone number from being displayed on outbound calls. “Anonymous caller” or “Private number” will appear on the receiver’s screen.
Block your name and phone number from being displayed on outbound calls, permanently or by call.
* Supported by VoIP.ms. Depends on user's phone. No specific option from the customer portal.
* Supported by VoIP.ms. Depends on user's phone. No specific option from the customer portal.
Personalize your Caller ID to display any name and number on outbound calls. Ideal for displaying information you wish the recipient to see.
Call any 1800 number in the US or Canada without incurring long-distance charges.
For every friend you refer, you will both receive $10 in VoIP.ms credits! The more referrals you make, the more credits you make... all the way up to $25 per referral.
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Allows you to use VoIP.ms service with any software, phone device or system compatible with the SIP protocol.
Send and receive text messages within US and Canada from your SMS available number to a wide variety of SMS supporting devices.
The VoIP.ms API provides the basic functions needed to manage, purchase and cancel DID numbers, create and edit sub-accounts, consult CDR, balance and much more. You can easily integrate VoIP.ms functionalities on your website, intranet, extranet or customer portal.
Send a fax to another fax machine over Internet using the T.38 protocol.
Create tickets to receive technical support or answers to general inquiries in the blink of an eye. Use VoIP.ms live chat feature for instant support. Chat transcripts available.
Make free unlimited phone calls between sub-account internal extensions and to any VoIP.ms US48 and Canada local or Toll Free number.
Get a customized Toll Free number for either business or personal use. Choose among a vast selection of available numbers from our Customer Portal.
No more using traditional fax machines. Receive faxes in PDF format on any of your Fax available DIDs or have them forwarded to your preferred email address. Files supported: PDF, TXT, JPG, GIF, PNG and TIF.
Heavy inbound user? You can make significant economies of scale by managing your own channels. Depending on your needs, you can either link a few or all your DIDs to your trunk.
Access to Wiki pages specially designed to cover everything related to your VoIP account, including features, configurations, rates, programming, hardware, software, security, management, and more VoIP topics.
