Ring Groups

Increase the likelihood of a call getting picked up by having up to 12 destinations ring at the same time.

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What is a Ring Group?

A Ring Group is a call routing feature that redirects incoming calls to a designated group of extensions. You can add various types of extensions to a ring group including Main Account, Sub-Accounts, SIP URIs and Call Forwardings.

How Does it Work?

Once enabled in your account, the Ring Group feature will allow you to have incoming calls redirected to different destinations that are included in your group. All members of that group will ring at the same time until one of them picks up the call.

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Increase Call Answering Rate

Segment your team in groups that matter to your company such as department, skillset or location so that each individual agent’s phone rings at the same time to increase call answering rate and first call resolution.

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Achieve Greater Flexibility

The Ring Group feature allows you to add up to 8 members and 4 call forward entries per group and have a dedicated voicemail that overrides your default voicemail for greater flexibility.

Enhance Customer Experience

Are you in an industry where you have to provide a 24x7 emergency line to your key customers? Leverage our Ring Group feature with your on-duty staff to ring as many locations as possible and ensure a top-of-the-game customer experience.

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Discover Our Features

We offer a vast range of standard telephony features found in traditional phone systems such as call waiting, voicemail and caller ID, as well as enhanced communication features such as time condition, digital receptionist and calling queue that can help your business grow and manage your calls more effectively.

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