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Information and Sales
1.877.7.VOIP.MS
1.214.615.8599


[ Technical Specifications ] [ Call Termination ] [ Call Origination ]
[ Support ]
[ Customer Portal ]

Technical Specifications
Supported Codecs
1 G.711u (μ-law / pcmu) (native)
1 G.729a (native)
1 gsm (transcoded)
Supported Protocols
1 SIP
1 IAX2
Authentication Methods
1 SIP/IAX Dynamic Registration (Register)
1 SIP Static IP authentication
Configuration Samples
VoIP server location
Atlanta, GA
Chicago, IL
Dallas, TX
Denver, CO
Houston, TX
Los Angeles, CA
Montreal, QC
New York, NY
Seattle, WA
Tampa, FL
Toronto, ON
London
Dialing Rules
1 011 international prefix
1 00 international prefix
1 E.164 / Direct Country Code
1 USA/Canada 1, 001 or 10 digits
Call Termination
USA Rates
1 Premium Route: $0.01 (1¢) per minute
1 Toll-Free Numbers Value Route: Free
1 Toll-Free Numbers Premium Route: $0.0106 (1.06¢) per minute
1 e411: $0.99 per call. Must be activated by customer in settings
1 Route can be switched to premium by the customer in the Settings section of the customer portal. By default, new accounts are setup to use the value route.
Canada Rates
1 Value Route: Depends on Location, starting at $0.0052 (1/2¢)
1 Premium route: $0.01 (1¢) per minute
1 Route can be switched to premium by the customer in the Settings section of the customer portal. By default, new accounts are setup to use the value route.
1 Rates for all Canada destinations are listed in the rate section
International Rates
1 List available in the rates section.
1 Rate Update date: 2nd day of each month at 7:00PM EST.
1 Rate update frequency: Rare. Sometimes we'll lower or raise the rate on some destinations if needed.
Billing Increments
1 USA and Canada: 6 seconds increment
1 International: 6 seconds increment
1 Mexico: 60 seconds initial / 60 seconds increment
Downloading Rates - Available formats
1 Excel Spreadsheet
1 CSV File (Customizable)
1 SQL File (Customizable)
1 XML file
1 XML API
Extras
1 Excel Spreadsheet
1 CSV File (Customizable)
1 SQL File (Customizable)
1 XML file
1 XML API
Call Origination (DID Numbers)
Domestic DID numbers availability
1 49 states of the USA
1 7 Provinces of Canada
Domestic DID per minute pricing
1 Monthly Fee: USA: $0.99 to $1.49 Canada: $0.99 to $1.99
1 Per minute inbound: $0.01 to $0.0149
1 One time setup fee: $0.50 (50¢)
1 Billing Increment: 6 seconds
1 Channels: High Channel-Capacity
Domestic DID flat monthly rate
1 Monthly Fee: USA: $4.95 to 6.95 Canada: $4.95 to $5.95
1 Per minute inbound: free, up to 3500 minutes monthly
1 Channels: 2
Domestic DID numbers order delivery time
1 Listed as Available: Real time order processing for numbers listed
1 Listed as Backorder: Usually 1-3 business days, up to 10 days for rural areas for backorder DIDs. There are some exceptions. Orders can take up to 30 days to complete in some cases.
Toll-Free DID numbers pricing
1 Monthly Fee: $0.99
1 Per minute inbound:
  USA / $0.019 (1.9¢)
  CANADA (On demand only, locked by default) / $0.08 (8¢)
1 Billing Increment: 6 seconds
1 Channels: 25 (Increase on request)
Toll-Free DID order delivery time
1 Real time order processing for numbers listed
International DID availability
1 Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Chile, Croatia, Cyprus, Czech Republic, Denmark, El Salvador, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom
International DID pricing
1 Pricing per country is available on the International DID's page
International DID order delivery time
1 30 to 120 minutes on business hours
International DID billing
1 Monthly Flat Rate
1 Unlimited inbound calls
1 Channels: 2
1 Setup fee paid when DID is ordered
1 Monthly fee billed on the 1st of each monthU
Extras
1 e911/911 $1.50 per month
1 CNAM Caller name Lookup - 0.8 cent per query
1 Unlimited voicemail accounts
Port
1 Price per Canadian number ported to voip.ms: $10
1 Price per American number ported to voip.ms: Free for limited time
1 Port completion time: 2-4 weeks
Support
By Email
1 Email: Support Voip.ms
1 Attended: 7 days from 9am to 10pm EST
By Live Chat
1 Attended:
  Monday to friday: from 9am to 10pm EST
  Saturday: 9m to 5pm EST
  Sunday: closed
By Phone
1 Attended:
  Monday to friday: from 9am to 5pm EST
  Saturday: closed
  Sunday: closed
Information and Sales
USA/Canada (English)
1.877.7.VOIP.MS
Dallas, Texas, USA
1.214.615.8599
USA/Canada (french)
1.866.914.5294
Customer Portal
News
1 Contains announcements and service status updates
Account Settings
1 USA/Canada route setup
1 Allow/Disallow 411 dialing
1 Override caller id
1 SIP NAT
1 SIP/IAX/Interface password
1 Allowed Codecs
1 Remote Access Pin
Order DIDs
1 USA/Canada local DID numbers availability
1 Check Pricing
1 Real Time DID order
1 Order backorder DIDs
Order Toll Free DIDs
1 Toll Free DID numbers availability
1 Check Pricing
1 Real Time DID order
International DIDs
1 International DID numbers availability
1 Check Pricing
1 Order DID
Manage DIDs
1 Change routing protocol
1 Change device type
1 Enable/Disable CNAM
1 Change DID routing destination
1 Modify Failover destination
1 Change Dial Time
Voicemail
1 Create new mailbox
1 Modify existing mailbox
1 Delete mailbox
Create sub account
1 Create a new subaccount
Manage sub account
1 Listing of your subaccouts
1 Delete a subaccount
Sub Accounts Report
1 Account usage per subaccount
Edit Information
1 Modify account information
Configuration Samples
1 Configuration samples for Asterisk, Trixbox, Sipura/Linksys ATAs, Voxalot and generic SIP devices
Call Detail Records
1 Date, Destination, Description, Duration, Rate, Total
Detailed Printable CDR
1 Date, Destination, Description, Caller ID, Duration, Rate, Total, in a printable format
CSV/XLS/SQL/XML CDR
1 Customizable CDR reports available in SQL Format, Excel, CSV and XML.
Graphical Usage Report
1 Top 10 destinations by minutes: Pie chart
1 Top 10 destinations by calls: Pie chart
1 Daily Spendings: Vertical Bars
1 Calls / Minutes: Lines
1 Daily Calls Status: Lines
1 Call Status Total: Pie chart
Account Statistics
1 Amount spent
1 Total time
1 ASR
1 ACD
Account Balance
1 Current Account Balance
Add Funds
1 Add Funds to your account
1 Paypal, Credit Card
Transactions
1 Transactions history
DID Billing
1 DID listing, next billing, Cancel DID

Information and Sales (mon-fri 9-5)
Fax
Email
Usa/Canada: 1.877.7.VOIP.MS
Usa Toll Free: 1.888.311.7782
VoIP.ms Support (en/fr/es)
Dallas, Texas: 1.214.615.8599
Dallas, Texas: 1.214.723.7555
VoIP.ms Sales (en/fr/es)
Usa/Canada (French):: 1.866.914.5294
Sun 22nd Jan, 2017 09:19 pm

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