Company News

All the team at VoIP.ms is excited to announce that we can now support iNums coming from other providers that have or will discontinue to support this great project.

While we are fully aware that the underlying carrier will stop offering support for the iNums initiative at some point in the future, we found value in building a porting process for it - a grande première in the VoIP industry!

Never heard of the iNum initiative? This project started back in 2008 with the objective to create a global dial code for IP communications (+883). iNums are free and can be used just like regular DIDs. Please note that there will be a one-time porting fee of USD$15.00 per number (hard cost from the underlying carrier) and that customers can only have one iNum per account. To kick start your iNum porting, please send us an e-mail at ports@voip.ms.

For more information, you can read our Wiki article here or directly reach out to our support.

Thanks for being a VoIP.ms customer and we hope you will enjoy this announcement.

Adding on our latest features about security, all the team at VoIP.ms is excited to announce the release of our latest features: IP Address Restriction and POP Restriction.

These new settings are specifically aimed at protecting all your SIP/IAX accounts and preventing any kind of unauthorized outbound calls by effectively limiting the source of the traffic only to the values you specify, and therefore, rejecting any other source.

IP Address Restriction: This feature is located under “Main Menu”, “Account Settings” then under “Security” tab. When enabled, outgoing calls will be authorized only from the IP address or IP range specified. In other words, this means that when you set an IP restriction to your home IP address, you are effectively telling the server to accept calls from your home and nowhere else.

POP restriction: This feature is also located under “Main Menu”, “Account Settings” then under “Security” tab. When enabled, outgoing calls will be authorized only from the Points of Presence (POPs) selected. This feature works in a similar fashion than IP restriction, but provides more flexibility since the restriction will apply to the server you choose, instead of a specific IP address or a range.

Please note that for both features, you may also easily replicate the restriction to all your sub accounts at once or do it individually by heading over to the sub accounts menu. For more information, you may consult our Wiki article here.

Make sure to check them out and feel free to ask our team for any questions you may have.

We are very pleased to announce that we finished interoperability with Yealink, a leading provider of enterprise communication and collaboration solutions.

This interoperability certifies that Yealink product offering work seamlessly with our service platform. 

For more information, check out our step-by-step configuration guides on our Wiki here or the related Press Release here.

All the team at VoIP.ms is excited to announce the launch of an enhanced coverage with over 500 new rate centers in United States.

In the past few months, we have been working closely with Tier 1 providers all across United States to increase our coverage and overall customer experience. This is one of the many things we are working on to enhance our offering so you can scale your business with ease.

For more information, you may directly reach out to our support or click here to see the list.

Thanks for being a VoIP.ms customer and we hope you will enjoy this launch.

We are very pleased to announce that we finished interoperability with Vtech, a a global manufacturer of leading professional business VoIP products.

This interoperability certifies that Vtech VSP and VCS Series models work seamlessly with our service platform. 

For more information, check out our step-by-step configuration guides on our Wiki here (VSP) and here (VCS) or the related Press Release here.

Adding on our latest features about security, all the team at VoIP.ms is excited to announce the release of our latest feature, Time-Based One-Time Password (TOTP) Authentication System.

This feature is located under “Main Menu”, “Account Settings” then under “Security” tab. When activating the feature, you will receive a QR Code in order to add your VoIP.ms account into your favourite authentication application (e.g. FreeOTP). Once enabled and properly set up, the next time you will log in into your portal, you will be prompted to a second verification step which consists of a six-digit code which you will generate through the authentication application.

Please note that you cannot enable both Two Step Verification and the TOTP Authentication. Also, note that your previous browser recognition has been wiped for security purposes. For more information, you may consult our Wiki article here.

Thanks for being a VoIP.ms customer and we hope you will enjoy our new feature.

All the team at VoIP.ms is excited to announce the release of our latest feature, T.38 Fax over IP (FoIP)!

To start receiving fax messages through T.38, head over to your customer portal, then “DID Numbers”, “Manage DID(s)”, edit your Fax DID number and choose the SIP account where all the incoming faxes will be forwarded under the label “Fax to SIP”. You may read more about this service on our Wiki article here.

Thanks for being a VoIP.ms customer and we hope you will enjoy our new feature.

We are happy to announce that we launched a CAP Package for Resellers. This new option allows you to specify a rate per minute (e.g. $0.10) and the platform will add all the destinations/area codes (local or international) that have a per minute rate equal or below $0.10 as free destinations.

To leverage this feature, you first need to create a package. Once done, head over to "Reseller", "Manage Rates & Packages", "Edit Rates", "Manage Free Zones" and you will see the "Add Calling Codes Below CAP".

For more information, head over to our Wiki article right here.

We are very pleased to announce that we finished interoperability with Snom, a leading manufacturer of professional and enterprise IP phones.

This interoperability certifies that Snom latest D7XX Series models work seamlessly with our service platform. 

For more information, check out our step-by-step configuration guides on our Wiki here or the related Press Release here.

We are excited to announce that we finished interoperability with Audiocodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace.

This interoperability certifies that AudioCodes full product offering work seamlessly with our service platform.

For more information, check out our step-by-step configuration guide on our Wiki here.

All the team at VoIP.ms is excited to share that we partnered with Vodia Networks, a SIP Server Software Developer and provider of leading-edge products for enterprise communications solutions.

For more information, you can read the press release here or check the configuration guide on our Wiki here.

All the team at VoIP.ms is excited to announce the release of our latest feature, Two-Step Verification!

You can now add an extra layer of security to your account. This feature is located under “Main Menu”, “Account Settings” then under “Security” tab. Once activated, the next time you will log in into your portal, you will be prompted to a second verification step which consists of a six-digit code which you will receive on your e-mail. When you enter your code, you may also choose not to ask again for a specific browser, this simply means that you will not be prompted to a second verification step again when you sign in from this very specific browser. However, if you sign in from any other device or browser, you will be prompted to a second verification step.

For more information, you can read our Wiki article here or directly reach out to our support.

Thanks for being a VoIP.ms customer and we hope you will enjoy our new feature.

All the team at VoIP.ms is excited to announce the release of our Summer Promotion!

It is now the perfect time to port over all your numbers to the most feature-rich VoIP provider as we are offering free portings on local, toll-free and fax DIDs across United States and Canada starting now until Sunday, July 7^th, 2019, 11:59 PM (EST).

Spread the word with your friends and family as our promotion applies to existing and new customers! For more details, you may visit voip.ms/summer!

Thanks for being a VoIP.ms customer and we hope you will enjoy our Summer Promotion!

All the team at VoIP.ms is excited to announce the release of our latest feature, Call Recording!

The call recording feature is located under "DID Numbers" then under "Call Recordings". You can now record your calls whether they are incoming or outgoing for as low as $0.0025 per minute (a quarter of a cent). You may also consult the customer portal to manage all your recorded calls including listening to them, downloading them or even forwarding them over to an email address.

For more information, you can read our Wiki article here or directly reach out to our support.

Thanks for being a VoIP.ms customer and we hope you will enjoy our new feature.

All the team at VoIP.ms is excited to announce the release of our latest feature, Call Encryption!

We now encrypt all the details about who and where you are calling through SIP-TLS (Transport Layer Security) as well as audio through SRTP (Secure Real-Time Protocol). To activate this feature, you first need to activate it in your Customer Portal by heading over to Main Menu then Account Settings, navigate over to the Advanced tab and set the Encrypted SIP Traffic to "Yes".

Please note that if encrypted calls are enabled, you need to configure your device accordingly. For more information, you can read our Wiki article here or directly reach out to our support.

Thanks for being a VoIP.ms customer and we hope you will enjoy our new feature.

As we continue to strive for the best and most reliable service for our customers, we initiated a series of internal network changes aimed towards the overall improvement of the service which will also allow us to provide more features in the coming future.

We do not expect any impact to the service while the changes are completed and we’re also conducting extensive tests and considerations to make sure of it.

In the unlikely event that you encounter any issue with any of your US numbers, our technical support team will be available as usual to assist.

Thank you for your continued support as we’re constantly moving towards a better offer for our customers.

All the team at VoIP.ms is excited to announce the release of our latest feature, Sequences!

The sequences feature is located under "DID Numbers" then under "Sequences". Sequences is an IVR enhancement feature that allows you to create very specific scenarios where you can make use of any combination of the following options: DTMF, Recordings, and SMS. A single sequence can contain any amount of the options in any pre-defined order to be executed one step after another.

For more information, you can read our Wiki article here or directly reach out to our support.

Thanks for being a VoIP.ms' customer and we hope you will enjoy our new feature.

All the team at VoIP.ms is excited to announce the release of our latest feature, Phone Book Groups!

The phone book groups feature is located under "DID Numbers" then under "Phone Book". You can now create unique groups that fit your needs (e.g. family, work or friends)! Groups can also be used in combination with our CallerID filtering feature. You could for instance route all your calls from your "family" group to your personal mobile.

For more information, you can read our Wiki article here or directly reach out to our support.

Thanks for being a VoIP.ms' customer and we hope you will enjoy our new feature.

All the team at VoIP.ms is excited to announce the release of our Boxing Week promotion!

Deposit the minimum requirement of USD$15 in your account and buy at least one (1) DID and get a credit of USD$15 and all setup fees waived! The promotion starts now until Monday, December 31st, 2018 at 11:59 PM (EST) and applies to all local DIDs across United States and Canada!

Spread the word with your friends and family as our promotion applies to existing and new customers!

Click here for more details

Thanks for being a VoIP.ms' customer and we hope you will enjoy our boxing week promotion.

VoIP.ms would like to wish you Happy Holidays!

In order to allow VoIP.ms employees some time with their family during this holiday season, please note that our support office will be closed on the following dates: December 25th 2018 and January 1st 2019.

We will have available support until 1:00 p.m. EST on December 24th 2018 and December 31st 2018.

Our emergency staff will vigilantly remain on duty 24/7 monitoring the equipment and service as well as dedicated staff attending emergency support tickets during business hours.

On behalf of the whole VoIP.ms team, we would like to wish you a joyous holiday season and a happy and prosperous New Year.

All the team at VoIP.ms is excited to announce that we just released new features that can be used through our API: Call Hunting and Audio Conferencing!

You can now integrate these two functionalities on your website, intranet, extranet or customer portal... whatever fits your needs!

For more information about these features, you may read about Call Hunting here or Audio Conferencing here. You may also retrieve all the documentation related to the API by clicking here.

Thanks for being a VoIP.ms' customer and we hope you will enjoy our new features.