Company News

We would like to notify you that we just released a new feature, Toll-Free SMS.

With the addition of this feature, you may now turn your business phone number into a more immediate customer experience without added complexity for $0.0075 per message (just like our regular local DIDs SMS!). This feature can also be leveraged with our SOAP and REST/JSON API.

To start leveraging this feature with our Messaging Suite, head over to your customer portal, then to “DID Numbers” then under “SMS/MMS Message Center”. For more information, you may consult our Wiki article here.

As always, you can directly reach out to our support for more information.

Thank you for being a VoIP.ms customer and we hope you will enjoy this feature.

We would like to notify you that we just released a new feature, Custom Music on Hold (CMOH).

You can now customize the Music on Hold that your customers will hear when they call you, so you can choose one or more of your own recordings to be played as MOH in addition to our custom choices, you will also get more flexibility as you will be able to specify more than one recording and order them in the way that best fits your needs. For example, you will be able to put an announcement between two soothing songs while your customers wait in the calling queue.

To start leveraging this feature, head over to your customer portal, then "DID Numbers", "Custom Music on Hold", and click the "Add a Custom Music on Hold" button. You may read more about this feature on our Wiki article here.

As always, you can directly reach out to our support for more information.

Thank you for being a VoIP.ms customer and we hope you will enjoy this feature.

We would like to notify you of the release of our Partner Program. This program has been designed for people who consult with organizations to either simplify their communications, integrate complex systems, or simply source communication deals. VoIP.ms partners will earn an attractive recurring commission while avoiding to deal with the heavy burden of billing the customers themselves.

How does it differentiate from our other programs?

How does it work? When applying to be a VoIP.ms partner, you will go through an onboarding process with our partner specialists. Once approved, you will get access to an intuitive dashboard with all the relevant metrics you need to start referring customers to VoIP.ms and track your growth! The more services your referral uses, the greater your commission!

Take advantage of partnering up with a provider that is contract-free, pay-as-you-go, bring your own device, and offers free porting – the barriers to switching for your referrals could not be any lower.

For more information, check out our Partner Page, our Press Release or reach out to our partner team at partner@voip.ms.

We would like to notify you that we just released a new feature, Voicemail Transcription.

This new feature will allow you to either automatically get a transcription of your voicemail message sent to your e-mail address, or manually request it through our portal as you see fit. This feature can be enabled for as low as $0.05 per minute.

To start using this feature, head over to your customer portal, then go to "DID Numbers", "Voicemail", edit the voicemail account of your choice, and under the “Advanced Mode” you will find a “Voicemail Transcription” dropdown menu where you can select the language that callers are most likely to use when they leave voicemail messages.

To leverage the automatic voicemail transcription, make sure that you have the voicemail to e-mail feature enabled. For manual voicemail transcription, simply select the blue list icon in the “Voicemail” menu to view your mailbox list, select the appropriate dates and hit the Start Transcription button. You may read more about this new feature on our Wiki article here.

As always, you can directly reach out to our support for more information.

Thank you for being a VoIP.ms customer and we hope you will enjoy this feature

We would like to notify you of the release of our long-awaited Multimedia Messaging Service (MMS). To start leveraging this service with our Messaging Center, head over to your customer portal, then to “DID Numbers” then under “SMS/MMS Message Center”. With the addition of this feature, you may now send messages including pictures, video or audio content to another device for as low as $0.02 per message.

Our regular Short Message Service (SMS) feature has been in open beta for an unexpectedly long time and this was the last piece missing to close the loop! Therefore, as of August 1^st, 2020, we will start charging a small fee per SMS. As always, VoIP.ms is striving for aggressive and competitive rates, therefore the SMS feature will be available at a low fee of $0.0075 per message. Moreover, to all our Canadian customers who couldn’t get SMS-enabled DIDs in their specific regions, we are delighted to announce that we now support SMS over all our coverage in Canada. While we have multiple projects on the table for our customers, we will keep on working to release new messaging-related features in the coming months!

Finally, in the past few months we have been working closely with top-of-the-game providers to increase our coverage (in Canada and in United States) and our overall customer experience. We did not only put our focus on North America, but also started to review our international termination product offering in order to enhance call quality and overall completion rate. As of August 1^st, 2020, we will launch an updated rate deck with more coverage and flexibility to meet the growing needs of our customers. We have many more international-focused projects in the pipeline, stay tuned!

For more information about Multimedia Messaging Service (MMS), you can read our Wiki article here or directly reach out to our support.

Thanks for being a VoIP.ms customer and we hope you will enjoy our new feature.

You asked… we delivered! We extended our summer promotion until June 30^th, 2020 at 11:59 PM (EST).

Get started now and earn $1 free credit for every single number you port over to VoIP.ms plus number porting remains free for all local and toll-free DIDs across U.S. and Canada!

For more details, visit https://voip.ms/free-credits!

Thanks for being a VoIP.ms customer and we hope you will enjoy this extension!

Now is now the perfect time to port over all your numbers to the most feature-rich VoIP provider as we are offering $1 free credit for every single number you port over to VoIP.ms plus number porting remains free for all local and toll-free DIDs across U.S. and Canada! This special offer is valid until Sunday, June 21^st, 2020 at 11:59 PM (EST).

Spread the word with your friends, family and colleagues as this offer applies to new and existing customers! For more details, visit https://voip.ms/free-credits!

Thanks for being a VoIP.ms customer and we hope you will enjoy this limited time offer!

We just released an enhancement for our virtual fax feature, you may now enter more than one e-mail address to receive an e-mail when an inbound fax is received!

You may read more about this enhancement in our Wiki article: https://wiki.voip.ms/article/Virtual_Fax.

Thanks for being a VoIP.ms customer and we hope you will enjoy this enhancement.

We just released long-awaited enhancements for our portal, you may now delete fax, call recordings, conference recordings and voicemail in bulk!

You may read more about these enhancements in our Wiki articles:

• Fax: https://wiki.voip.ms/article/Virtual_Fax
• Call Recordings: https://wiki.voip.ms/article/Call_Recordings
• Conference Recordings: https://wiki.voip.ms/article/Audio_Conferencing
• Voicemail: https://wiki.voip.ms/article/Voicemail

Thanks for being a VoIP.ms customer and we hope you will enjoy these enhancements.

We wanted to let you know that the upstream carrier supporting the iNum initiative has unfortunately started carrying out decommissioning work on iNums.

While the iNum service will no longer work with the great majority of VoIP providers, including VoIP.ms, the upstream carrier advised that the International Telecommunication Union (ITU) can still provide working numbers.

We apologize for the inconvenience this may cause. 

Sincerely,

We just released a powerful enhancement for our Manage DID(s) section, you may now export all your DIDs with their respective settings or update them in bulk!

To start leveraging this tool, head over to your customer portal, then "DID Numbers", "Manage DID(s)", and hit the "Export Account DIDs" button. You will then find our previous simple export tool along with the new export tool and the import tool. You may read more about this enhancement on our Wiki article here.

Thanks for being a VoIP.ms customer and we hope you will enjoy this enhancement.

We just launched two (2) new Points of Presence (PoPs) in Toronto, ON to further improve our coverage and availability in this area and to continue scaling up.

The new PoPs are:

• toronto9.voip.ms
• toronto10.voip.ms

Read more at: https://wiki.voip.ms/article/Choosing_Server.

If you have any questions, please feel free to reach out to us!

Thank you for being a VoIP.ms customer.

We just launched three (3) new Points of Presence (PoPs) in Chicago, IL and two (2) in Montreal, QC to further improve our coverage and availability in these areas and to continue scaling up in the near future.

The new PoPs are:

• chicago5.voip.ms
• chicago6.voip.ms
• chicago7.voip.ms
• montreal9.voip.ms
• montreal10.voip.ms

Read more at: https://wiki.voip.ms/article/Choosing_Server.

If you have any questions, please feel free to reach out to us!

Thank you for being a VoIP.ms customer.

VoIP.ms is now introducing Burstable Virtual PRI also known as Elastic SIP Trunking for greater flexibility!

For a while now, VoIP.ms has offered the possibility to have a Virtual PRI (VPRI) for unlimited inbound calls (non-metered) with as many concurrent calls (channels) as your business needs. Depending on your business needs, you may allow all your DIDs to share a pool of channels directly in your VPRI and the number of channels can be adjusted according to your needs. We also offer this service for several countries around the world.

The new burstable feature allows you to use more channels than your actual limit ensuring you to receive every call. We also implemented a hard limit that you may choose according to your needs.

To ease your understanding of this new feature, here is a quick example:

Say that you originally had a 50 channels VPRI with VoIP.ms, if at some point you received more than 50 calls at the same time, the caller would get a busy signal. To avoid this situation, with the addition of this new feature, you could decide to allow your VPRI to burst until 100 calls, and you would simply get charged a small premium for the additional channels used over your original limit.

Unlike most Burstable Virtual PRI product offering in the industry, we kept in mind our pay-as-you-go and hassle-free approach. Therefore, we charge on a pay-per-use model where if you use 10 extra channels only for 1 day in a given month, we won’t charge you the channels for the entire month, but rather only for this specific busy day.

As always, this feature is available to all our customers without any contract. For more information, you can read our Wiki article here.

Curious about getting a Burstable VPRI? Simply contact our team at sales@voip.ms and we will answer all your questions.

You already use our service and you want to switch to a Burstable VPRI? The transition is seamless. There is no downtime and no reconfiguration is required on your side.

Thanks for being a VoIP.ms customer and we hope you will enjoy our new feature.

We believe you are probably already aware of the recent developments of the Coronavirus (COVID-19) spreading around the world.

As the COVID-19 outbreak continues to develop, all the team at VoIP.ms is prepared and committed to providing support in every way we can whether you have fast-paced projects to move people at home or if your team needs any assistance achieving business continuity with your communication services. Starting today, our support will be available around the clock (24x7) through live chat, e-mail and tickets.

At VoIP.ms, we have provided our team with all the necessary tools to maintain a steady and uninterrupted customer support when working remotely. Additionally, we are taking all the needed health and safety precautions for all our team and facilities to make sure everybody stay safe. We are closely following the World Health Organization updates and recommendations and kindly recommend you to do so.

We value all of our customers and appreciate your business. If you need any tips or advice on working remotely be sure to check out the following articles on our blog:

• How to improve office mobility
• What is a softphone and how to leverage it
• The Benefits of Ring Groups
• Benefits of VoIP Conference Call

Building on our latest infrastructure improvements back in 2019, we initiated a series of network changes aimed towards the overall improvement of our service which will also allow us to provide more features in the coming future. We do not expect any negative impact to the service while the changes are completed, and we are also conducting extensive tests and considerations to make sure of it.

As part of these changes, the IP address of some on our POP’s main DNS (Domain Name Server) might change. This change will be visible when you are registering to the main DNS without a number (ex. denver.voip.ms).

If you register by DNS to the server by using a specific number, you will not observe any change in the IP address (ex. denver1.voip.ms, denver2.voip.ms).

For both cases above where you register by DNS, with or without number, you don’t need to make any changes to your DID numbers configuration and incoming calls will continue to route normally.

In the event that you are registering to the main POP DNS without number, by using its IP address instead of its DNS, you may notice that your registration is taking place to our Los Angeles server. This is normal and expected and is related to the series of network changes we are currently doing.

We strongly recommend to always register by DNS, however, if you need to register by IP to the main POP DNS, please do it by using the IP address from our first numbered POP (ex. denver1.voip.ms).

Currently, the following main DNS are working under our new changes:

• losangeles.voip.ms
• vancouver.voip.ms
• seattle.voip.ms
• sanjose.voip.ms
• denver.voip.ms

In the unlikely event that you encounter any issue with our service, our technical support team will be available to assist as usual.

We just completed interoperability testing with Fortinet, a global leader in broad, integrated and automated cybersecurity solutions.

This interoperability certifies that Fortinet's product offering works seamlessly with our service platform. 

For more information, check out our step-by-step configuration guides on our Wiki here.

We just completed interoperability testing with Cisco, a worldwide technology leader.

This interoperability certifies that Cisco product offering works seamlessly with our service platform.

 For more information, check out our step-by-step configuration guides on our Wiki here.

We just completed interoperability testing with Epygi Technologies LLC, a worldwide provider of Integrated Communication Solutions.

This interoperability certifies that Epigy product offering work seamlessly with our service platform. 

For more information, check out our step-by-step configuration guides on our Wiki here or the related Press Release here.

We are pleased to announce that we completed a technical partnership with Poly, a global communications company that powers authentic human connection and collaboration.

Our goal with this partnership is to continue to ensure a seamless experience.

Take a look at our step-by-step Wiki guides here.

Starting today, we now offer FREE* porting across U.S. & Canada for Local & Toll-free DIDs!

Since the company creation back in 2007, VoIP.ms has always been pushing to offer a hassle-free solution to its customers. We pride ourselves to be a fully Contract-Free, Pay-as-You-Go and Bring Your Own Device provider, but it just made sense to seal the deal with free porting.

The past months have been quite busy for all of the team at VoIP.ms. We launched various new tweaks and features to remain universally recognized as the most feature-rich VoIP provider, namely:

• Automatic Top-Up
• Referral Program
• T.38 Faxing
• Audio Conferencing
• Call Encryption
• Extra Security Features (incl. TOTP, 2FA, etc.)
• … and much more to come!

Actually, we have quite a loaded roadmap for the months and years to come!

For more information, click here or reach out to our support.

Thanks for being a VoIP.ms customer and we hope you will enjoy this announcement!

* You may find all the details regarding this announcement at https://www.voip.ms/en/free-porting.