2019.02.13
New Feature - Sequences
All the team at VoIP.ms is excited to announce the release of our latest feature, Sequences!
The sequences feature is located under "DID Numbers" then under "Sequences". Sequences is an IVR enhancement feature that allows you to create very specific scenarios where you can make use of any combination of the following options: DTMF, Recordings, and SMS. A single sequence can contain any amount of the options in any pre-defined order to be executed one step after another.
For more information, you can read our Wiki article here or directly reach out to our support.
Thanks for being a VoIP.ms' customer and we hope you will enjoy our new feature.
2019.01.23
New Feature - Phone Book Groups
All the team at VoIP.ms is excited to announce the release of our latest feature, Phone Book Groups!
The phone book groups feature is located under "DID Numbers" then under "Phone Book". You can now create unique groups that fit your needs (e.g. family, work or friends)! Groups can also be used in combination with our CallerID filtering feature. You could for instance route all your calls from your "family" group to your personal mobile.
For more information, you can read our Wiki article here or directly reach out to our support.
Thanks for being a VoIP.ms' customer and we hope you will enjoy our new feature.
2019.01.16
API Get Back Orders
getBackOrders
id => ID for a specific backorder DID
2018.12.26
Boxing Week promotion running from December 26th to December 31st, 2018!
All the team at VoIP.ms is excited to announce the release of our Boxing Week promotion!
Deposit the minimum requirement of USD$15 in your account and buy at least one (1) DID and get a credit of USD$15 and all setup fees waived! The promotion starts now until Monday, December 31st, 2018 at 11:59 PM (EST) and applies to all local DIDs across United States and Canada!
Spread the word with your friends and family as our promotion applies to existing and new customers!
Thanks for being a VoIP.ms' customer and we hope you will enjoy our boxing week promotion.
2018.12.21
Happy Holidays from VoIP.ms
VoIP.ms would like to wish you Happy Holidays!
In order to allow VoIP.ms employees some time with their family during this holiday season, please note that our support office will be closed on the following dates: December 25th 2018 and January 1st 2019.
We will have available support until 1:00 p.m. EST on December 24th 2018 and December 31st 2018.
Our emergency staff will vigilantly remain on duty 24/7 monitoring the equipment and service as well as dedicated staff attending emergency support tickets during business hours.
On behalf of the whole VoIP.ms team, we would like to wish you a joyous holiday season and a happy and prosperous New Year.
2018.11.29
API Audio Conference and Call Hunting
Audio Conference Methods
- setConference
- getConference
- delConference
- setConferenceMember
- getConferenceMember
- delConferenceMember
- addMemberToConference
- delMemberFromConference
- getConferenceRecordings
- getConferenceRecordingFile
Call Hunting Methods
- setCallHunting
- getCallHuntings
- delCallHunting
2018.11.29
New features available in our API - Call Hunting and Audio Conferencing
All the team at VoIP.ms is excited to announce that we just released new features that can be used through our API: Call Hunting and Audio Conferencing!
You can now integrate these two functionalities on your website, intranet, extranet or customer portal... whatever fits your needs!
For more information about these features, you may read about Call Hunting here or Audio Conferencing here. You may also retrieve all the documentation related to the API by clicking here.
Thanks for being a VoIP.ms' customer and we hope you will enjoy our new features.
2018.11.22
Our very first Black Friday and Cyber Monday Sale
All the team at VoIP.ms is excited to announce the release of our very first sale for Black Friday and Cyber Monday!
It is now the perfect time to port over all your numbers to the most feature-rich VoIP provider as we are offering 100% off portings on all DIDs across United States and Canada starting now until Monday, November 26th, 2018 at 11:59 PM (EST).
Spread the word with your friends and family as our promotion applies to existing and new customers!
For more details, you may follow this link.
Thanks for being a VoIP.ms' customer and we hope you will enjoy our very first sale.
2018.11.16
We just launched a referral program!
All the team at VoIP.ms is excited to announce that we just launched a referral program!
For every friend you refer, you will both receive $10 in VoIP.ms credits! The more referrals you make, the more credits you make... all the way up to $25 per referral. You may follow this link to obtain your unique invite link! Thereafter, your friend simply has to open an account, deposit funds, make their first phone call and voilà!
For more information, you may follow this link or watch our very first video tutorial here. We also revised our Terms of Service accordingly, but it will only become effective as of January 31st, 2019. Click here for the updated version.
Thanks for being a VoIP.ms' customer and we hope you will enjoy our new program.
2018.09.17
We just launched an audio conferencing feature!
All the team at VoIP.ms is excited to announce that we just launched an audio conferencing feature!
The feature is located in the portal under "DID Numbers". You can now create your own space and allow several people to be bridged together in the same conversation. Our audio conferencing feature provides the host with a dashboard monitor that allows organizers to monitor and control different aspects of the conference call in real time.
For more information, you can read our Wiki article here or directly reach out to our support.
Thanks for being a VoIP.ms' customer and we hope you will enjoy our new feature.
2018.08.07
Automatic billing and more!
Here is a sneak peek at a few changes that we are excited about.
Today we are launching an automatic billing feature! You can now set a threshold and a top-up amount, and we will automatically replenish your account once your balance reaches the specified threshold. No more need for low balance alerts! The automatic billing feature is located in the portal under the Finances tab. You may review our Wiki article for more information.
Many of you also told us that you would like to have a lower minimum deposit, so here it is... starting today, we are lowering our minimum deposit from USD$25.00 to USD$15.00!
The best part? These new features are only the beginning. We have a lot of exciting news coming your way this summer.
You may review the related Terms of Service changes at the following link: https://voip.ms/terms-of-service.
2018.07.17
New Feature - SMS through SIP!
Today we officially launched our SMS through SIP feature. You can now send and receive SMS directly from your SIP softphone, device or PBX. Read more here.
Stay tuned for more releases in the coming weeks!
If you have any questions, please feel free to reach out to us.
Thank you for being a VoIP.ms customer.
2018.06.15
New Terms of Service and Privacy Policy
Yes, another Privacy Policy change e-mail from one of your providers! Even though we are not really affected by GDPR, we took advantage of all the ruling regarding privacy to update our current Privacy Policy. In brief, we made it easier for you to understand what this is all about.
Nothing is changing about your current settings or how your information is processed. We simply improved the way we describe our practices and how we explain the options you have to update, manage, export, and delete your data.
We simplified and improved the navigation and organization of the policy to make it easier to find what you are looking for and we also explained our practices in greater details.
Our revised Privacy Policy will become effective on June 15th, 2018 11h59PM EST. We have also made some changes to our Terms of Service. The revised version will also become effective on June 15th, 2018 11h59PM EST.
If you have any questions, please feel free to reach out to us!
(Side note: we are launching an audio conferencing feature in the coming weeks, stay tuned!).
2018.02.21
API signupClient
[status] => success
[client] => 1234
2017.12.20
Happy Holidays from VoIP.ms
In order to allow VoIP.ms employees some time with their family during this holiday season, please note that our support office will be closed on the following dates: December 25th 2017 and January 1st 2018.
We will have available support until 1:00 p.m. EST on December 24th 2017 and December 31st 2017.
Our emergency staff will vigilantly remain on duty 24/7 monitoring the equipment and service as well as dedicated staff attending emergency support tickets during business hours.
On behalf of the whole VoIP.ms team, we would like to wish you a joyous holiday season and a happy and prosperous New Year.
VoIP.ms Staff
2017.10.03
SIP Account Password Reset
This new method works for both the Sub Accounts and the Main Account.
Overwriting old password in subaccounts is no longer supported for security reasons.
By pressing a button the system now generates a new random password which is assigned to the SIP account.
Please contact our support team if you have any questions.
2017.10.03
New Feature - Call Hunting
Call Hunting is a feature that allows users to receive calls in which Call Hunting Members are dialed one after another, for a specific amount of time, until one of the members answers the call.
2 Ring strategies are available to ring members of a Hunting Group:
- Follow Order: The Members will be called in the order provided: Ring 1, Ring 2, Ring 3, Ring 4, Ring 5, Ring 6, Ring 7, and Ring 8.
- Random Order: Each Member in the hunting group will be called in a random order. (Round Robin)
The flexibility of the Call Hunting features allows you to add a variety of member types to a Call Hunting group:
- Main Account
- Sub Account
- SIP URI
- Call Forwarding
- Ring Group
Additional features include:
- Add a recording at the beginning of the call hunting so your caller will listen to it before call hunting initiates.
- Play music on hold while your caller waits for someone to answer.
- Configure it so that in order to accept the call, the member needs to press '1' after answering the call, preventing the call from being answered by an answering machine or automatic system.
This feature is available now and can be configured from the Customer Portal by going to "DID Numbers" menu, "Call Hunting".
If you have questions and/or feedback, don't hesitate to contact our Customer Service team via Email, Ticket, or Live Chat.
2017.09.01
getVoicemailMessageFile
format => File format. Default value is mp3.
Possible Values: mp3, wav, wav49, gsm.
2017.08.24
sendFaxMessage and getFaxMessages
getFaxMessages has now one new parameter:
id => ID for a Specific Fax Message (Example: 23434)
sendFaxMessage now returns the FAX ID
[fax] => 23434
2017.04.18
We're Improving Our Server Infrastructure
These changes are done in order to improve the quality of service and also to be able to scale up our equipment transparently in the future.
There will be a change of IP Address on the Seattle servers.
=====================
What are the changes?
=====================
The IP addresses for the hosts seattle.voip.ms, seattle2.voip.ms, and seattle3.voip.ms will be replaced on May 3rd after 1:00 AM EDT (05:00 GMT) with the following IP addresses:
Seattle 1 NEW IP Address: 50.23.160.53
Seattle 2 NEW IP Address: 50.23.149.166
Seattle 3 NEW IP Address: 50.23.160.54
(Old addresses: Seattle 1 = 50.23.160.50, Seattle 2 = 50.23.160.51, Seattle 3 = 50.23.160.52)
===========================
What you may need to modify
===========================
If you are using the hostname of any of these servers (e.g. seattle.voip.ms), there are no interventions required on your part. However, if you have concerns regarding the transition and you want to make sure that there are no issues when the DNS is updated with the new IP address, please reboot your router/device after the IP switch is done. If you are using a Softphone, like Zoiper or Xlite, a restart of the software may be required.
If you are currently using the IP address of any of these servers to connect directly to them instead of the hostname (e.g. 50.23.160.50 instead of seattle.voip.ms), please update with the new IP as the IP switch is completed. The VoIP.ms issue tracker will be updated as soon as the IP switch is finished. (It is not recommended to use an IP Address directly with VoIP.ms)
We sincerely apologize for any inconvenience these changes may cause, if you have any questions don't hesitate to contact the VoIP.ms support staff via ticket or live chat.
2016.12.21
Happy Holidays from VoIP.ms
In order to allow VoIP.ms employees some time with their family during this holiday season, please note that our support office will be closed on the following dates: December 25th-26th 2016 and January 1st-2nd 2017. Our emergency staff will vigilantly remain on duty 24/7 monitoring the equipment and service as well as dedicated staff attending emergency support tickets during business hours.
On behalf of the whole VoIP.ms team, we would like to wish you a joyous holiday season and a happy and prosperous New Year.
VoIP.ms Staff
2016.11.14
Four new servers in the New-York area.
2016.10.19
Reseller Interface Update
This new Reseller Interface can be configured and previewed before you go live and move your customers.
You can go to "Client Branding and Access" within our "Reseller" menu for more information.
2016.10.19
Voicemail API
Customers can now get a list of their messages, move the messages to a different folder, download their messages files and more.
Please review the "Voicemail" section in our API documentation.
2016.09.07
API connectDID and getDIDsInfo
connectDID has 3 new parameters
next_billing
dont_charge_setup
dont_charge_monthly
getDIDsInfo now shows the following information:
reseller_next_billing (Next Billing Date)
2016.07.06
API Download Recording Files
getRecordingFile
Parameters
recording => [Required] ID for a specific Recording (Example: 7567)
2016.07.05
Voicemail Web Interface
Customers can now listen to their Voicemail Messages from the Web Interface. They can delete and also change the status of a message.
Voicemail Web Interface: https://www.voip.ms/m/voicemail.php
2016.06.28
API FAX
Information about the new methods can be found in our API documentation page: https://www.voip.ms/m/apidocs.php
getFaxProvinces
getFaxStates
getFaxRateCentersCAN
getFaxRateCentersUSA
searchFaxAreaCodeCAN
searchFaxAreaCodeUSA
getFaxNumbersInfo
setFaxNumberInfo
setFaxNumberEmail
setFaxNumberURLCallback
getFaxNumbersPortability
orderFaxNumber
cancelFaxNumber
sendFaxMessage
getFaxMessages
getFaxMessagePDF
mailFaxMessagePDF
moveFaxMessage
deleteFaxMessage
setFaxFolder
getFaxFolders
delFaxFolder
setEmailToFax
getEmailToFax
delEmailToFax
2016.06.28
API Transaction History
getTransactionHistory
Parameters
date_from => [Required] Start Date for Filtering Transactions (Example: '2016-06-03')
date_to => [Required] End Date for Filtering Transactions (Example: '2016-06-04')
2016.05.06
We're improving our server infrastructure
These changes are done in order to improve the quality of service and also to be able to scale up our equipment transparently in the future.
There will be a change of IP Address on the atlanta.voip.ms and montreal3.voip.ms servers. We are also adding additional servers in selected cities. See below for more information.
=====================
What are the changes?
=====================
Atlanta:
The IP address for the host atlanta.voip.ms will be replaced May 11th after 1:00 AM EDT (05:00 GMT) with the following IP address:
Server atlanta.voip.ms NEW IP Address: 75.127.65.130
(Old address: atlanta.voip.ms 174.34.146.162)
Note: Server atlanta2.voip.ms is unaffected by these changes.
Montreal:
The IP address for the host montreal3.voip.ms will be replaced May 11th after 1:00 AM EDT (05:00 GMT) with the following IP address:
Server montreal3.voip.ms NEW IP Address: 192.175.96.68
(Old address: montreal3.voip.ms 72.55.168.18)
Four new servers will also be added with the following hostnames:
New Montreal servers: montreal5.voip.ms, montreal6.voip.ms, montreal7.voip.ms and montreal8.voip.ms
Note: Servers montreal.voip.ms, montreal2.voip.ms and montreal4.voip.ms are unaffected by these changes.
Toronto:
There will be no IP address changes affecting Toronto servers, but 4 new servers will be added May 11th after 1:00 AM EDT (05:00 GMT) with the following hostnames:
New Toronto servers: toronto5.voip.ms, toronto6.voip.ms, toronto7.voip.ms, toronto8.voip.ms
===========================
What you may need to modify
===========================
If you are using the hostname of any of these servers (e.g. atlanta.voip.ms), there are no interventions required on your part. However, if you have concerns regarding the transition and you want to make sure that there are no issues when the DNS is updated with the new IP address, please reboot your router/device after the IP switch is done. If you are using a Softphone, like Zoiper or Xlite, a restart of the software may be required.
If you are currently using the IP address of any of these servers to connect directly to them instead of the hostname (e.g. 174.34.146.162 instead of atlanta.voip.ms), please update with the new IP as the IP switch is completed. The VoIP.ms issue tracker will be updated as soon as the IP switch is finished. (It is not recommended to use an IP Address directly with VoIP.ms)
We sincerely apologize for any inconvenience these changes may cause, if you have any questions don't hesitate to contact the VoIP.ms support staff via ticket or live chat.
2016.04.28
Voicemail restriction lifted.
2016.04.22
Delete All SMS Messages
SMS Message Center:
https://www.voip.ms/m/sms.php
SMS Mobile Portal:
https://sms.voip.ms
2016.03.14
We are modernizing our voicemail
1) Centralized Voicemail:
All of your voicemail will be stored in a central location accessible from anywhere. All your messages will be there for you, no matter which server you are registered with or your DID is set to.
2) Redesigned Web Interface:
A simpler, more intuitive, Web interface will allow you to manage your mailboxes with greater ease of use. Advanced options will still be available, for our more demanding customers.
===========================
What to look out for
===========================
Moving all your voicemail from each of our VoIP servers to a centralized location will be straightforward. In the event that you have been using the same mailbox on more than one server, we will choose the one that is linked to the largest number of your DIDs. If there's a tie, then we will choose the mailbox that has been most recently modified. In any event, we will have complete backups of all mailboxes, just in case.
===========================
What you may need to do
===========================
In the improbable case that you may be actively using the same mailbox on more than one of our servers, then we invite you to create as many new mailboxes as necessary, and we will gladly move any of your omitted mailboxes to their new homes.
If you have any questions don't hesitate to contact the VoIP.ms support staff via ticket or live chat.
2016.03.08
API Reseller Threshold
- getClientThreshold
- setClientThreshold
2016.02.01
New Melbourne server.
2015.12.31
Happy New Year from VoIP.ms
As a token of our appreciation, we are offering you to call your friends and loved ones for free on December 31st of 2015 and January 1st of 2016.
You can configure up to 4 numbers from the US and Canada that can be called for up to 240 free outgoing minutes shared between those numbers during that period.
Click here to get started
Holiday Schedule:
In order to allow VoIP.ms employees some time with their family during this holiday season, please note that our support office will be closed on January 1st 2016. Our emergency staff will vigilantly remain on duty 24/7 monitoring the equipment and service.
On behalf of the whole VoIP.ms team, we would like to wish a happy and prosperous new year.
2015.11.26
Email To Fax
2015.06.24
DID Routing and POP selection
2015.06.17
Customer Portal Menu for Mobile Devices
Customers only need to "click" on the menu items they wish to display.
2015.06.03
Manage Sub Accounts Updated
There is also a new option to delete more than one account at the time by selecting the Sub Accounts and clicking the "Delete selected elements" button.
2015.06.03
API getSMS by SMS ID
The new parameter is:
- sms
How to use:
rest.php?method=getSMS&sms=1957415
2015.06.02
CDR Filters Updated
Customers can now filter outgoing calls by:
Outgoing: Toll Free
Outgoing: USA
Outgoing: CAN
Outgoing: USA/Canada
Outgoing: International