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Concern Handling Process

At VoIP.ms, customer service is our key priority. In the event of a situation that may seem problematic or if you wish to escalate your concern, we invite you to reach out to us. In order to process your request as quickly as possible, please follow the steps below:

  1. Contact our Customer Service Department.

    Name is required

    Email is required

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    You can expect a reply from us within two (2) business days.

    If the solutions proposed by our Customer Service Department do not meet your expectations, please proceed to the following step.

  2. Contact a Customer Service Supervisor.

    If, despite the previous steps, your concern has not been fully resolved, please reach out to our Management at the following e-mail address: complaints@voip.ms. Please, make sure to identify yourself with your full name, account number, and give us as much details as possible about your concern.

    You can expect a reply from us within two (2) business days.

  3. Contact the Commission for Complaints for Telecom-television Services (CCTS) / Federal Communications Commission (FCC)

    CANADA:

    If the solutions proposed do not meet your expectations, you may visit the CCTS website at www.ccts-cprst.ca or contact them at 1-888-221-1687.

    The Commission for Complaints for Telecom-television Services (CCTS) is Canada’s national and independent organization whose mandate is to resolve customer complaints about telecommunications services, free of charge. The CCTS was established in 2007 by the Canadian Radio-television and Telecommunications Commission (CRTC), Canada’s telecommunications and broadcasting regulators.

    UNITED STATES:

    If the solutions proposed do not meet your expectations, you may visit the FCC website at https://consumercomplaints.fcc.gov/hc/en-us or contact them at 1-888-225-5322.

    The Federal Communications Commission (FCC) is United States’ independent agency of the United States government whose mandate is to regulate interstate communications including telecommunications.

    INTERNATIONAL:

    Please refer to your local Regulatory Agency for Telecommunications.

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