Company News

All the team at VoIP.ms is excited to announce that we just released new features that can be used through our API: Call Hunting and Audio Conferencing!

You can now integrate these two functionalities on your website, intranet, extranet or customer portal... whatever fits your needs!

For more information about these features, you may read about Call Hunting here or Audio Conferencing here. You may also retrieve all the documentation related to the API by clicking here.

Thanks for being a VoIP.ms' customer and we hope you will enjoy our new features.

All the team at VoIP.ms is excited to announce the release of our very first sale for Black Friday and Cyber Monday!

It is now the perfect time to port over all your numbers to the most feature-rich VoIP provider as we are offering 100% off portings on all DIDs across United States and Canada starting now until Monday, November 26th, 2018 at 11:59 PM (EST).

Spread the word with your friends and family as our promotion applies to existing and new customers!

Start here!

For more details, you may follow this link.

Thanks for being a VoIP.ms' customer and we hope you will enjoy our very first sale.

All the team at VoIP.ms is excited to announce that we just launched a referral program!

For every friend you refer, you will both receive $10 in VoIP.ms credits! The more referrals you make, the more credits you make... all the way up to $25 per referral. You may follow this link to obtain your unique invite link! Thereafter, your friend simply has to open an account, deposit funds, make their first phone call and voilà!

For more information, you may follow this link or watch our very first video tutorial here. We also revised our Terms of Service accordingly, but it will only become effective as of January 31st, 2019. Click here for the updated version.

Thanks for being a VoIP.ms' customer and we hope you will enjoy our new program.

All the team at VoIP.ms is excited to announce that we just launched an audio conferencing feature!

The feature is located in the portal under "DID Numbers". You can now create your own space and allow several people to be bridged together in the same conversation. Our audio conferencing feature provides the host with a dashboard monitor that allows organizers to monitor and control different aspects of the conference call in real time.

For more information, you can read our Wiki article here or directly reach out to our support.

Thanks for being a VoIP.ms' customer and we hope you will enjoy our new feature.

Here is a sneak peek at a few changes that we are excited about.

Today we are launching an automatic billing feature! You can now set a threshold and a top-up amount, and we will automatically replenish your account once your balance reaches the specified threshold. No more need for low balance alerts! The automatic billing feature is located in the portal under the Finances tab. You may review our Wiki article for more information.

Many of you also told us that you would like to have a lower minimum deposit, so here it is... starting today, we are lowering our minimum deposit from USD$25.00 to USD$15.00!

The best part? These new features are only the beginning. We have a lot of exciting news coming your way this summer.

You may review the related Terms of Service changes at the following link: https://voip.ms/terms-of-service.

Today we officially launched our SMS through SIP feature. You can now send and receive SMS directly from your SIP softphone, device or PBX. Read more here.

Stay tuned for more releases in the coming weeks!

If you have any questions, please feel free to reach out to us.

Thank you for being a VoIP.ms customer.

Yes, another Privacy Policy change e-mail from one of your providers! Even though we are not really affected by GDPR, we took advantage of all the ruling regarding privacy to update our current Privacy Policy. In brief, we made it easier for you to understand what this is all about.

Nothing is changing about your current settings or how your information is processed. We simply improved the way we describe our practices and how we explain the options you have to update, manage, export, and delete your data.

We simplified and improved the navigation and organization of the policy to make it easier to find what you are looking for and we also explained our practices in greater details.

Our revised Privacy Policy will become effective on June 15th, 2018 11h59PM EST. We have also made some changes to our Terms of Service. The revised version will also become effective on June 15th, 2018 11h59PM EST.

If you have any questions, please feel free to reach out to us!

(Side note: we are launching an audio conferencing feature in the coming weeks, stay tuned!).

VoIP.ms would like to wish you Happy Holidays!

In order to allow VoIP.ms employees some time with their family during this holiday season, please note that our support office will be closed on the following dates: December 25th 2017 and January 1st 2018.
We will have available support until 1:00 p.m. EST on December 24th 2017 and December 31st 2017.

Our emergency staff will vigilantly remain on duty 24/7 monitoring the equipment and service as well as dedicated staff attending emergency support tickets during business hours.

On behalf of the whole VoIP.ms team, we would like to wish you a joyous holiday season and a happy and prosperous New Year.

VoIP.ms Staff

VoIP.ms is pleased to announce the official release of the new "Call Hunting" feature.

Call Hunting is a feature that allows users to receive calls in which Call Hunting Members are dialed one after another, for a specific amount of time, until one of the members answers the call.

2 Ring strategies are available to ring members of a Hunting Group:
- Follow Order: The Members will be called in the order provided: Ring 1, Ring 2, Ring 3, Ring 4, Ring 5, Ring 6, Ring 7, and Ring 8.
- Random Order: Each Member in the hunting group will be called in a random order. (Round Robin)

The flexibility of the Call Hunting features allows you to add a variety of member types to a Call Hunting group:
- Main Account
- Sub Account
- SIP URI
- Call Forwarding
- Ring Group

Additional features include:
- Add a recording at the beginning of the call hunting so your caller will listen to it before call hunting initiates.
- Play music on hold while your caller waits for someone to answer.
- Configure it so that in order to accept the call, the member needs to press '1' after answering the call, preventing the call from being answered by an answering machine or automatic system.

This feature is available now and can be configured from the Customer Portal by going to "DID Numbers" menu, "Call Hunting".

If you have questions and/or feedback, don't hesitate to contact our Customer Service team via Email, Ticket, or Live Chat.

Important Information for users of our Seattle servers (seattle.voip.ms, seattle2.voip.ms, and seattle3.voip.ms).

These changes are done in order to improve the quality of service and also to be able to scale up our equipment transparently in the future.

There will be a change of IP Address on the Seattle servers.

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What are the changes?
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The IP addresses for the hosts seattle.voip.ms, seattle2.voip.ms, and seattle3.voip.ms will be replaced on May 3rd after 1:00 AM EDT (05:00 GMT) with the following IP addresses:
Seattle 1 NEW IP Address: 50.23.160.53
Seattle 2 NEW IP Address: 50.23.149.166
Seattle 3 NEW IP Address: 50.23.160.54
(Old addresses: Seattle 1 = 50.23.160.50, Seattle 2 = 50.23.160.51, Seattle 3 = 50.23.160.52)

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What you may need to modify
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If you are using the hostname of any of these servers (e.g. seattle.voip.ms), there are no interventions required on your part. However, if you have concerns regarding the transition and you want to make sure that there are no issues when the DNS is updated with the new IP address, please reboot your router/device after the IP switch is done. If you are using a Softphone, like Zoiper or Xlite, a restart of the software may be required.

If you are currently using the IP address of any of these servers to connect directly to them instead of the hostname (e.g. 50.23.160.50 instead of seattle.voip.ms), please update with the new IP as the IP switch is completed. The VoIP.ms issue tracker will be updated as soon as the IP switch is finished. (It is not recommended to use an IP Address directly with VoIP.ms)

We sincerely apologize for any inconvenience these changes may cause, if you have any questions don't hesitate to contact the VoIP.ms support staff via ticket or live chat.

VoIP.ms would like to wish you Happy Holidays!

In order to allow VoIP.ms employees some time with their family during this holiday season, please note that our support office will be closed on the following dates: December 25th-26th 2016 and January 1st-2nd 2017. Our emergency staff will vigilantly remain on duty 24/7 monitoring the equipment and service as well as dedicated staff attending emergency support tickets during business hours.

On behalf of the whole VoIP.ms team, we would like to wish you a joyous holiday season and a happy and prosperous New Year.

VoIP.ms Staff

We are pleased to announce that we have added 4 new POP servers to the New-York area. Servers newyork5.voip.ms, newyork6.voip.ms, newyork7.voip.ms and newyork8.voip.ms.

Important Information for users of the Atlanta, Montreal and Toronto servers (more specifically atlanta.voip.ms and montreal3.voip.ms).

These changes are done in order to improve the quality of service and also to be able to scale up our equipment transparently in the future.

There will be a change of IP Address on the atlanta.voip.ms and montreal3.voip.ms servers. We are also adding additional servers in selected cities. See below for more information.

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What are the changes?
=====================
Atlanta:
The IP address for the host atlanta.voip.ms will be replaced May 11th after 1:00 AM EDT (05:00 GMT) with the following IP address:
Server atlanta.voip.ms NEW IP Address: 75.127.65.130
(Old address: atlanta.voip.ms 174.34.146.162)
Note: Server atlanta2.voip.ms is unaffected by these changes.

Montreal:
The IP address for the host montreal3.voip.ms will be replaced May 11th after 1:00 AM EDT (05:00 GMT) with the following IP address:
Server montreal3.voip.ms NEW IP Address: 192.175.96.68
(Old address: montreal3.voip.ms 72.55.168.18)
Four new servers will also be added with the following hostnames:
New Montreal servers: montreal5.voip.ms, montreal6.voip.ms, montreal7.voip.ms and montreal8.voip.ms
Note: Servers montreal.voip.ms, montreal2.voip.ms and montreal4.voip.ms are unaffected by these changes.

Toronto:
There will be no IP address changes affecting Toronto servers, but 4 new servers will be added May 11th after 1:00 AM EDT (05:00 GMT) with the following hostnames:
New Toronto servers: toronto5.voip.ms, toronto6.voip.ms, toronto7.voip.ms, toronto8.voip.ms

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What you may need to modify
===========================
If you are using the hostname of any of these servers (e.g. atlanta.voip.ms), there are no interventions required on your part. However, if you have concerns regarding the transition and you want to make sure that there are no issues when the DNS is updated with the new IP address, please reboot your router/device after the IP switch is done. If you are using a Softphone, like Zoiper or Xlite, a restart of the software may be required.

If you are currently using the IP address of any of these servers to connect directly to them instead of the hostname (e.g. 174.34.146.162 instead of atlanta.voip.ms), please update with the new IP as the IP switch is completed. The VoIP.ms issue tracker will be updated as soon as the IP switch is finished. (It is not recommended to use an IP Address directly with VoIP.ms)

We sincerely apologize for any inconvenience these changes may cause, if you have any questions don't hesitate to contact the VoIP.ms support staff via ticket or live chat.

When creating a new voicemail mailbox, you are no longer restricted to using 1-5 digits for your mailbox identifier. The mandatory prefix that used to be in effect has also been lifted. As of now, you can choose any mailbox number you want, using the full 1-10 digits.

That's right! We will be rolling out, in the upcoming weeks, a newer, modernized version of our popular voicemail service. Here are the main features that will be introduced.

1) Centralized Voicemail:
All of your voicemail will be stored in a central location accessible from anywhere. All your messages will be there for you, no matter which server you are registered with or your DID is set to.

2) Redesigned Web Interface:
A simpler, more intuitive, Web interface will allow you to manage your mailboxes with greater ease of use. Advanced options will still be available, for our more demanding customers.

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What to look out for
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Moving all your voicemail from each of our VoIP servers to a centralized location will be straightforward. In the event that you have been using the same mailbox on more than one server, we will choose the one that is linked to the largest number of your DIDs. If there's a tie, then we will choose the mailbox that has been most recently modified. In any event, we will have complete backups of all mailboxes, just in case.

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What you may need to do
===========================
In the improbable case that you may be actively using the same mailbox on more than one of our servers, then we invite you to create as many new mailboxes as necessary, and we will gladly move any of your omitted mailboxes to their new homes.

If you have any questions don't hesitate to contact the VoIP.ms support staff via ticket or live chat.

We are pleased to announce the availability of a new 'Melbourne' server, which is available for selection in the 'International' tab of the DID management page.

VoIP.ms would like to wish you a Happy New Year!

As a token of our appreciation, we are offering you to call your friends and loved ones for free on December 31st of 2015 and January 1st of 2016.

You can configure up to 4 numbers from the US and Canada that can be called for up to 240 free outgoing minutes shared between those numbers during that period.

Click here to get started

Holiday Schedule:

In order to allow VoIP.ms employees some time with their family during this holiday season, please note that our support office will be closed on January 1st 2016. Our emergency staff will vigilantly remain on duty 24/7 monitoring the equipment and service.

On behalf of the whole VoIP.ms team, we would like to wish a happy and prosperous new year.

VoIP.ms would like to wish you happy holidays. We also want to thank you for your continuous support during the year.

As a token of our appreciation, we are offering you to call your friends and loved ones for free on December 24th, 25th, and 26th.

You can configure up to 4 numbers from the US and Canada that can be called for up to 60 free outgoing minutes shared between those numbers during that period.

To get started, click on the following link to add your numbers: https://voip.ms/m/holidays_promotion.php

Holiday Schedule:

In order to allow VoIP.ms employees some time with their family during this holiday season, please note that our support office will be closed on December 25th 2015 and January 1st 2016. Our emergency staff will vigilantly remain on duty 24/7 monitoring the equipment and service during these 2 days.

On behalf of the whole VoIP.ms team, we would like to wish you a joyous holiday season and a happy and prosperous new year.

Important Information for users of the Dallas, Houston, London, Tampa and Toronto servers (dallas.voip.ms, houston.voip.ms, london.voip.ms, tampa.voip.ms, toronto.voip.ms, toronto2.voip.ms, toronto3.voip.ms and toronto4.voip.ms)

These changes are done in order to improve the quality of service and also to be able to scale up our equipment transparently in the future.

There will be a change of IP Address on the Dallas, Houston, London, Tampa and Toronto servers. We are also adding additional servers in selected cities. See below for more information.

=====================
What are the changes?
=====================

Dallas:
The IP address for the host dallas.voip.ms will be replaced November 9 after 1:00 AM EST (06:00 GMT) with the following IP address:
Dallas NEW IP Address: 158.85.149.162
(Old address: Dallas 74.54.54.178)
A brand new server will also be added with the following hostname:
New Dallas server: dallas2.voip.ms

Houston:
The IP address for the host houston.voip.ms will be replaced November 16 after 1:00 AM EST (06:00 GMT) with the following IP address:
Houston NEW IP Address: 173.193.85.18
(Old address: Houston 209.62.1.2)
A brand new server will also be added with the following hostname:
New Houston server: houston2.voip.ms

London:
The IP address for the host london.voip.ms will be replaced November 23 after 1:00 AM EST (06:00 GMT) with the following IP address:
London NEW IP Address: 159.8.157.212
(Old address: London 5.77.36.136)

Tampa:
The IP address for the host tampa.voip.ms will be replaced November 30 after 1:00 AM EST (06:00 GMT) with the following IP address:
Tampa NEW IP Address: 162.254.144.173
(Old address: Tampa 68.233.226.97)
A brand new server will also be added with the following hostname:
New Tampa server: tampa2.voip.ms

Toronto:
The IP address for the hosts toronto.voip.ms, toronto2.voip.ms, toronto3.voip.ms and toronto4.voip.ms will be replaced December 7th after 1:00 AM EST (06:00 GMT) with the following IP addresses:
Toronto 1 NEW IP Address: 158.85.70.148
Toronto 2 NEW IP Address: 158.85.70.149
Toronto 3 NEW IP Address: 158.85.70.150
Toronto 4 NEW IP Address: 158.85.70.151
(Old addresses: Toronto 1 184.75.215.106, Toronto 2 184.75.215.114, Toronto 3 184.75.215.146, Toronto 4 184.75.213.210)

===========================
What you may need to modify
===========================

If you are using the hostname of any of these servers (e.g. dallas.voip.ms), there are no interventions required on your part. However, if you have concerns regarding the transition and you want to make sure that there are no issues when the DNS is updated with the new IP address, please reboot your router/device after the IP switch is done. If you are using a Softphone, like Zoiper or Xlite, a restart of the software may be required.

If you are currently using the IP address of any of these servers to connect directly to them instead of the hostname (e.g. 74.54.54.178 instead of dallas.voip.ms), please update with the new IP as the IP switch is completed. The VoIP.ms issue tracker will be updated as soon as the IP switch is finished. (It is not recommended to use an IP Address directly with VoIP.ms)

We sincerely apologize for any inconvenience these changes may cause, if you have any questions don't hesitate to contact the VoIP.ms support staff via ticket or live chat.

We are happy to announce that we have expanded our coverage for Alberta, Nova Scotia, Ontario and Quebec for new DID number orders and porting requests for over 250 Rate Centers according to the following specifications:

Alberta:

The following Rate Centers are available for Selling and Porting:
Calgary, Edmonton, Grande Prairie, Lethbridge, Medicine Hat, Red Deer, Fort McMurray, Banff, Lake Louise.

The following Rate Centers are available only for Selling:
Canmore, Fort Saskatchewan, Sherwood Park, St Albert.

The following Rate Centers are available only for Porting:
Acme, Airdrie, Arrowwood, Beiseker, Blackie, Bragg Creek, Carstairs, Cayley, Champion, Cochrane, Cremona, Crossfield, Exshaw, Gleichen, High River, Hussar, Irricana, Kananaskis, Langdon, Lomond, Longview, Milo, Morley, Nanton, Okotoks, Rockyford, Standard, Stavely, Strathmore, Turner Valley, Vulcan, Beaverlodge, Clairmont, Debolt, Hythe, Rycroft, Sexsmith, Wembley, Woking, Barons, Cardston, Carmangay, Coaldale, Enchant, Fort MacLeod, Glenwood, Iron Springs, Magrath, New Dayton, Nobleford, Picture Butte, Raymond, Stand Off, Stirling, Taber, Wrentham, Bow Island, Elkwater, Irvine, Ralston, Schuler, Seven Persons, Walsh, Alix, Bentley, Blackfalds, Bowden, Clive, Delburne, Eckville, Elnora, Innisfail, Lacombe, Leslieville, Ponoka, Spruce View, Sylvan Lake, Torrington, Trochu, Mirror, Penhold, Anzac, MacKay.


Nova Scotia:

The following Rate Centers are available only for Porting:
Chezzetcook, Elmsdale, French Village, Hubbards, Ketch Harbour, Mount Uniacke, Musquodoboit Harbour, Prospect Road, Sackville, St Margarets, Waverley.


Ontario:

The following Rate Centers are available only for Porting:
Alexandria, Avonmore, Bluewater Beach, Castleton, Colborne, Cold Springs, Finch, Garden Hill, Glen Robertson, Grafton, Ingleside, Lancaster, Long Sault, LOrignal, Martintown, Maxville, Morrisburg, Roseneath, St Eugene, Welcome.


Quebec:
The following Rate Centers are available for Selling and Porting:
Actonvale, Aguanish, Albanel, Alma, Amos, Amqui, Anse-St-Jean, Arundel, Baie-Johan-Beetz, Baie-St-Paul, Baie-Ste-Catherine, Baie0des-Sables, Batiscan, Bergeronnes, Berthierville, Black Lake, Blanc-Sablon, Bonne-Esperance, Cadillac, Cap Chat, Causapscal, Chambord, Cheneville, Chevery, Chibougamau, Chute-des-Passes, Clarke City, Clermont, Crabtree, Delisle, Desbiens, Dolbeau, East Broughton, Ferland, Frampton, Garthby, Girardville, Harrington Harbor, Havre-Saint-Pierre, Hebertville, Hebertville-Station, Ile-aux-Coudres, Inverness, L Annonciation, L Epiphanie-L Assomption, La Dore, La Malbaie, La Martre, La Minerve, La Romaine, La Sarre, Labelle, Lac Bouchette, Lac-au-Saumon, Lac-aux-Sables, Lanoraie, Laterriere, Lavaltrie, Le Gardeur, Lebel-sur-Quevillon, Leeds, Les Eboulements, Les Escoumins, Les Mechins, Malartic, Matane, Metabetchouan, Milot, Moisie, Mont-Louis, Mutton Bay, Natashquan, Nominingue, Normandin, Parc-des-Laurentides, Pentecote, Peribonka, Petie-Riviere-St-Francois, Port-Cartier, Port-Menier, Rawdon, Riviere-au-Tonnerre, Riviere-Saint-Jean, Roberval, Rouyn-Noranda, Sacre-Coeur, Saint-Adelphe, Saint-Augustin, Saint-Bernard-de-Dorchester, Saint-Casimir, Saint-Eugene-de-Guigues, Saint-Joseph-de-Beauce, Saint-Leon-le-Grand, Saint-Marc-des-Carrieres, Saint-Patrice-de-Beaurivage, Saint-Rene-de-Matane, Saint-Stanislas, Saint-Theodore-de-Chertsey, Saint-Tite, Saint-Ubalde, Saint-Ulric, Sainte-Agathe-de-Lotbiniere, Sainte-Anne-de-la-Perade, Sainte-Anne-des-Monts, Sainte-Felicite, Sainte-Henedine, Sainte-Marie-de-Beauce, Sainte-Thecle, Sault-au-Mouton, Sayabec, Senneterre, Sept-Iles, Shawinigan, Shawville, St-Adolphe-DHoward, St-Ambroise-de-Chicoutimi, St-Damase, St-Donat-de-Montcalm, St-Faustin, St-Felicien, St-Ferdinand-DHalifax, St-Fidele, St-Fulgence, St-Gedeon, St-Hilarion, St-Honore, St-Hugues, St-Irenee, St-Jude, St-Pie, St-Prime, St-Roch-de-Mekinac, St-Simeon, St-Simon, St-Thomas-dAquin, St-Urbain, Ste-Agathe, Ste-Anne-de-Portneuf, Ste-Helene-de-Bagot, Ste-Madeleine, Ste-Rose-du-Nord, Stratford, Tadoussac, Tete-a-la-Baleine, Thetford Mines, Tring Jonction, Val dOr, Val-Brillant, Vallee-Jonction, Venise-en-Quebec, Ville-Marie.

The following Rate Centers are available only for Porting:
Angliers, Arntfield, Barraute, Bearn, Beaucanton, Belleterre, Campbells Bay, Chapais, Clericy, Clova, Dubuisson, Duparquet, Dupuy, Eastmain, Evain, Fabre, Ferme-Neuve, Fugereville, Joutel, La Corne, La Reine, La-Tuque, Lac Edouard, Lac-des-Ecorces, Lac-Drolet, Lac-du-Cerf, Lac-Mistassini, Lacerlochere, Latulipe, Lorrainville, Louvicourt, Macamic, Matagami, Mistissini, Mont-Laurier, Nedelec, Nemaska, Normetal, Notre-Dame-de-la-Paix, Notre-Dame-de-la-Salette, Notre-Dame-du-Laus, Notre-Dame-du-Nord, Parc de la Verandrye, Parent, Remigny, Richmond, Riviere-Heva, Rochebaucourt, Rollet, Saint-Bruno-de-Guigues, Saint-Denis, Saint-Emile-de-Suffolk, Saint-Felix-de-Kingsey, Saint-Mathieu, Saint-Sebastien-de-Frontenac, Saint-Zephirin, Sainte-Anne-du-Lac, Sanmaur, South Durham, St-Paul dAbbottsford, St-Zenon, Ste-Julienne, Sutton, Taschereau, Val-des-Bois, Waskaganish, Waswanipi, Waterloo, Windsor.

You can place your order(s) directly from our live inventory in real time by logging into your VoIP.ms and clicking on "Order DIDs" from the "DID Numbers" tab. If a rate center has no numbers available, it will be delivered to your account within 1-2 business days.

For number porting, the average time for these cities will be 5 to 10 business days (if there are no rejections from losing provider) and the same porting fee applies ($8.75 USD per DID for limited time). If you wish to start a new port request, please access the VoIP.ms customer portal and click on "DID Portability" from the "DID Numbers" tab.

If you have any question regarding this expansion or regarding our DID coverage, do not hesitate to contact our support team via ticket or email us to support@voip.ms

VoIP.ms would like to thank you for your support throughout the year 2014.

In order to allow VoIP.ms employees some time with their family during this holiday season, please note that our support office will be closed on December 25th 2014 and January 1st 2015.

Our emergency staff will vigilantly remain on duty 24/7 monitoring the equipment and service during these 2 days.

On behalf of the whole VoIP.ms team, we would like to wish you a happy holiday season.

Best Regards,