Company News

2021.10.15

A letter to our customers and valuable partners

The past few weeks were nothing short of challenges for our team, customers and partners. Despite our efforts to always best serve you, our industry saw a sudden influx in cyberattacks and on Thursday, September 16th VoIP.ms was one of the prime targets. We mobilized our energy and dedicated all our resources to protecting our platform and infrastructure and minimizing any collateral damage from this unprecedented wave of attacks aimed at taking us down. Our team worked day and night to mitigate this attack until we fully restored our services. Now we can say that we came out from this crisis more resilient and stronger, both as a team and as a communication platform. 

Every day we are guided by the commitment to meet your communication needs without you realizing we are the solution provider behind the curtains, ensuring that all the communication features you need to operate seamlessly are in place. It doesn’t matter whether you are a reseller, a business or a residential customer, we aim to ensure everything runs smoothly for every one of you. Not only do we take pride in bringing you one of the highest-quality services available on the market, but we also take pride in doing that while providing you valuable savings, not overcharging you for the quality of service we deliver.

Throughout this event, we sincerely feel grateful that many of you have reached out and expressed your loyalty to our company and offered us support to contribute to weather this storm together. This is truly remarkable and a testament to the strong relationship established between us. 

I am aware that our average time to answer customer inquiries has been higher than what you expect from us, and we are working to bring this back to our well-known customer service standards. I am sincerely sorry for these unfortunate events and their impact on you and your business. 

Our commitment moving forward is to accelerate what we have already been doing, to continue to work on delivering you the best service quality and elevate your experience with VoIP.ms to new heights. 

Warmest regards,

 

Khan Chau 

Chief Executive Officer

VoIP.ms

2021.09.06

Next webinar is up, with our guest Snom!

JOIN OUR NEXT WEBINAR!


We have a place reserved for you in our next webinar with our special guest: Snom, a pioneer company founded in Germany with over 20 years of experience, a multinational corporation known for manufacturing professional and enterprise VoIP telephone devices as mass producing VoIP devices, a recognized leader in the industry.

This virtual event will be held on Thursday, September 23rd, 2021, 11 AM EDT, please make sure to keep this on your calendar to learn how both companies' solutions can enhance the capabilities of your business. Here's the link so you can join us!

Thank you!

2021.08.25

API improvements for GetCDR

VoIP.ms API User? We have great news, we've just added extra granularity to our GetCDR method which will make you receive one of the following values for each calls:

For outgoing calls, you will receive a value for each calls stating it was placed to a toll-free, US, Canada, International or if it is an outbound call recording.

For incoming calls, you will receive a value for each calls stating it was received either to your toll-free number, Local US number, Local Canadian number, international DID or if it is an inbound call recording.

Please feel free to give it a go and advise of your experience with this. If you have any doubts, please do not hesitate to send your inquiries to [email protected]!

2021.08.19

New Feature - Call Transcription

We would like to notify you that we just released a new feature, Call Transcription.

This new feature will allow you to either automatically get a transcription of your call sent to your e-mail address, or manually request it through our portal as you see fit. This feature can be enabled at a rate of $0.05 per minute.

VoIP.ms offers you the full control on this feature, allowing you to set it at the main account level, sub-account level and DID number level. If you would like to enable it account-wide, head over to your customer portal, then go to "Main Menu", "Account Settings", “General” and head to the Call Transcription section. Set “Transcribe” to “Yes”, select the language your calls are most likely to be in, set a notification e-mail, hit both checkboxes in order to apply it to all sub-accounts and all DIDs, then simply apply the changes.

To leverage manual Call Transcription or for more granularity, check out our Wiki article right here.

As always, you can directly reach out to our support for more information.

Thank you for being a VoIP.ms customer and we hope you will enjoy this feature.

2021.08.19

New Feature for Reseller Portal Users - Set Default Sub-Account

We would like to notify you that we just released a new function for the reseller portal, the ability to set a specific sub account as default.

This new functionality is useful for any customers of yours that have more than 1 sub account and that you wish to specify 1 sub account as default, thus to avoid any popups when they log into their account prompting them to choose which sub account they wish to see.

This can be done from your own end or even from the customer end!For more information on leveraging this feature, please view the following Wiki article right here.

As always, you can directly reach out to our support for more information via live chat or support ticket.

Thank you for being a VoIP.ms customer and we hope you will enjoy this feature.

2021.08.02

Voicemail user? Our voicemail message limit has increased from 3 to 5 minutes!

We are glad to share with you that, effective from now, our Voicemail message length has been increased from 3 to 5 minutes. This will allow callers to leave longer voicemail messages, avoiding any relevant information left out by time limitations.

If you need additional information on this feature, please do not hesitate to visit the Wiki on Voicemail, as well as contacting us via Ticket or Live Chat, and our team will be glad to help!

2021.07.30

Come join us and our special guest: Yeastar!

We are pleased to announce our first co-webinar with Yeastar, one of the world's leading provider of PBX Systems specialized in Small and Mid-Size Enterprises.

Please join us in this virtual event on Wednesday, August 18th, 2021, 10:30 AM EDT and discover the benefits you and your business can obtain from VoIP.ms and Yeastar!

Here's the link to register for the event: https://register.gotowebinar.com/register/6198075005592740875.

2021.07.29

Phone book user? We just raised our limit to 1,000 contacts!

We are pleased to announce our Phone Book capacity has just been updated from the previous 500 contacts allowed to 1,000 contacts in total. This will allow you to have further possibilities while handling your contacts within the VoIP.ms Customer Portal.

If you need additional information on this feature, please do not hesitate to visit the Wiki on Phone Book, as well as contacting us via Ticket or Live Chat, and our team will be glad to help!

2021.06.03

New Feature - SMS/MMS for Whitelabel Reseller Portal Users

We would like to notify you that we just released a SMS/MMS Messaging Interface for the users of our Reseller Interface (White Label Reseller Portal).

This interface will allow your customers to send and receive SMS or MMS directly from the interface (see preview below). Our default pricing of $0.0075/SMS and $0.02/MMS remains, but we allow you to set whatever pricing you wish to offer.

To activate this service for your customers, head over to the VoIP.ms Customer Portal, then under the “Reseller” tab, select “Reseller Configuration”, “Services”, then head all the way down to “SMS/MMS”… but first, don’t forget to set your pricing in the “Interface and Access” tab! For more information, check out our Wiki article right here. For more information about our Reseller Portal, click here.

As always, you can directly reach out to our support for more information.

Thank you for being a VoIP.ms customer and we hope you (or your customers) will enjoy this new feature.

2021.05.04

Save the date: Wildix & VoIP.ms webinar, open to read more!

We are pleased to announce our first joint webinar with Wildix, our newest business partner that offers solutions that complement VoIP.ms offering.

You would like to know how to make one of the best unified communications systems work with your favourite VoIP solution provider? Save the date of May 12th, starting at 2PM EST, and find out how the two solutions integrate seamlessly to make your business communications even more effective and efficient.

Register now for this free webinar by clicking the button below.

 

 

2021.04.20

New Feature - Call Recording for Whitelabel Reseller Portal Users

We would like to notify you that we just released Call Recording for the users of our Whitelabel Reseller Portal.

The Call Recording feature will allow your customers to record calls whether they are incoming, outgoing or both. They will also be able to listen, download, and manage their call recording in a matter of a few clicks.

Our default low pricing of $0.0025 per minute (a quarter of a cent) remains, but we allow you to set whatever pricing you wish to offer. For more information about this feature, check out our Wiki article right here, or for more information about our Whitelabel Reseller Portal, click here.

As always, you can directly reach out to our support for more information.

Thank you for being a VoIP.ms customer and we hope you (or your customers) will enjoy this new feature.

2021.04.07

New Feature - Call Parking

We would like to notify you of the release of our Call Parking Feature in Open Beta.

To start leveraging this feature, head over to your customer portal, then to “DID Numbers” then under “Call Parking”. With the addition of this feature, you or your team will be able to create parking lots where you could for instance:

  • Put your current call on hold and initiate a second, separate call to another party. This would allow you to switch back and forth between the two separate calls, or
  • Put your current call on hold so you or anybody else can pick up the call from elsewhere, as long as the parking lot is known (e.g. #701).

For more information, you may consult our Wiki article here.

Thanks for being a VoIP.ms customer and we hope you will enjoy this new feature.

2021.03.09

New API Methods - Sequence Feature

We would like to notify you of a new addition to our SOAP and REST/JSON API: our Sequence feature. This feature will allow you to enhance your IVR system to a whole other level with limitless integration possibilities.

You can use this feature with our API in a wide range of situations such as:

  • Controlling your condo or office front door with your VoIP.ms line through your favorite device, or
  • Receiving a SMS alert whenever the access to your door is given.

The following methods have been added to our API documentation:

  • getSequence
  • setSequence
  • delSequence

To start leveraging this feature, head over to your customer portal, “Main Menu” then “SOAP and REST/JSON API”. If you haven’t enabled VoIP.ms API yet, make sure to do so. You can then head over to “Documentation and examples” and you will find examples you need, or you may simply click here.

For additional information about our Sequence feature, check out our step-by-step guide in our Wiki right here. Not sure how VoIP.ms API can benefit you? Check out our blog on Communication APIs.

Thanks for being a VoIP.ms customer and we hope you will enjoy these new methods.

2021.02.03

New Feature - SMPP

We would like to notify you of the release of our Short Message Peer to Peer (SMPP) feature.

To start leveraging this feature you will need to have your own SMPP server set on your side. Once properly configured, you will be able to send and receive SMS messages to your own server. This feature will allow you for instance to send messages to your current customers while avoiding to leverage a softphone or our message centre.

For more information, you may consult our Wiki article here.

Thanks for being a VoIP.ms customer and we hope you will enjoy this new feature.

2021.01.28

Partnership with Wildix

We just completed interoperability testing with Wildix, a sales-oriented Unified Communication solution.


This interoperability certifies that Wildix product offering works seamlessly with our service platform.


For more information, check out our step-by-step configuration guides on our Wiki here.

2021.01.21

New Feature - Maximum Channel Capacity Failover

We would like to notify you of the release of our Maximum Channel Capacity Failover Feature.

Some of you leverage VoIP.ms only for SIP Trunking with your PBX and do not wish to make use of our sub-accounts feature. Therefore, to allow you to have a better control of your call flow, you can now set a maximum channel capacity at the DID level.

For instance, you could have a hard limit of 25 inbound channels for a specific DID, but decide to put a failover to a voicemail as soon as the number of channels exceeds 10.

To start leveraging this feature, head over to your customer portal, “DID Numbers” then “Manage DID(s)”. Edit the DID of your choice, and click the “Failover” button at the top right of your screen. You will then see a new failover option called “Max. Capacity”. Simply click the “Enabled” checkbox, set the desired limit and select the failover destination. For more information, you may consult our Wiki article here.

Please note that while the default limit of inbound channels is set at 25 channels per DID, it can be raised upon request with no additional charges. To do so, please reach out to our support team through our live chat or through email at [email protected]

Thanks for being a VoIP.ms customer and we hope you will enjoy this new feature.

2020.12.28

New API Method for Invoices

We just added a new method to our API to allow our customers to manage their invoice with VoIP.ms: “getInvoice”.

This will retrieve a URL to download the invoice in a PDF file. You could select for instance to generate an invoice for the previous month every 1st of the month.

2020.12.17

Happy Holidays from VoIP.ms

This year, we all faced a new paradigm that required us to flip our lives around in an overly rushed manner... one thing we all realized is how communications and mobility are key.

At VoIP.ms, we flipped operations around and started offering 24/7 support for all of you with very fast-paced migration projects. All of this so that you all get the best communication experience and don't lose contact with your friends, family and colleagues.

In order to allow VoIP.ms employees some time with their loved ones during this holiday season, please note that our offices will be closed on December 25th 2020 and January 1st 2021.

We will have support available until 1PM EST on December 24th and December 31st.

As usual, our engineers will remain on duty 24/7 monitoring our network. Dedicated staff will also be answering emergency support tickets during normal business hours.

On behalf of everyone at VoIP.ms, we would like to wish you peace, love, and joy this holiday season and throughout 2021.

Please, stay in home and stay safe.

2020.12.10

Partnership with Xorcom

We just completed interoperability testing with Xorcom, a user-friendly virtual PBX that can be implemented as an on-premise virtual machine or in the cloud.

This interoperability certifies that Xorcom product offering works seamlessly with our service platform. 

For more information, check out our step-by-step configuration guides on our Wiki here.

2020.12.03

Partnership with TeamMate

We just completed interoperability testing with TeamMate, a simple add-on that connects Office 365 Microsoft Teams to VoIP.ms!

For more information, check out our step-by-step configuration guide on our Wiki right here or follow this link to get started with TeamMate.

2020.11.30

Gartner's Software Advice and Capterra Recognize VoIP.ms as Top-Rated Business Phone System

VoIP.ms has been ranked as one of the top-rated business phone systems by Capterra and Software Advice, two Gartner companies. As a matter of fact, VoIP.ms not only won the Best Value Award and the Most Recommended Award, but also made it to the top of the Front Runners.

None of this would be possible without the continued support, feedback and trust from each of our customer and we can't thank you enough for it!

Read more here.

2020.11.27

VoIP.ms Black Friday... Get FREE Credits!

Now is the perfect time to port over all your numbers to the most feature-rich VoIP provider as we are offering $5 FREE credit for every single number you port over to VoIP.ms plus number porting remains free for all local and toll-free DIDs across U.S. and Canada!

This offer applies to portability requests submitted from Friday, November 27th, 2020 00:01AM EST to Monday, November 30th, 2020 11:59PM EST.

Spread the word with your friends, family and colleagues as this offer applies to new and existing customers! For more details, visit https://voip.ms/black-friday!

Thanks for being a VoIP.ms customer and we hope you will enjoy this limited time offer!

2020.11.03

Partnership with VitalPBX

We just completed interoperability testing with VitalPBX, a worldwide technology leader.

This interoperability certifies that VitalPBX product offering works seamlessly with our service platform. 

For more information, check out our step-by-step configuration guides on our Wiki here.

2020.10.22

New Feature - Toll-free SMS

We would like to notify you that we just released a new feature, Toll-Free SMS.

With the addition of this feature, you may now turn your business phone number into a more immediate customer experience without added complexity for $0.0075 per message (just like our regular local DIDs SMS!). This feature can also be leveraged with our SOAP and REST/JSON API.

To start leveraging this feature with our Messaging Suite, head over to your customer portal, then to “DID Numbers” then under “SMS/MMS Message Center”. For more information, you may consult our Wiki article here.

As always, you can directly reach out to our support for more information.

Thank you for being a VoIP.ms customer and we hope you will enjoy this feature.

2020.07.08

API MMS

We just added new methods to our API to allow our customers to manage our new Multimedia Messaging Service (MMS) feature.

MMS Methods:
- deleteMMS
- getMMS
- getMediaMMS
- sendMMS

2020.05.12

API Call Recordings

We just added new methods to allow our customers to manage their Call Recordings.

Call Recording Methods
- getCallRecordings
- getCallRecording
- sendCallRecordingEmail
- delCallRecording

2019.03.05

Local Number Portability API

We just released a new set of methods that can be used through our API: Local Number Portability! These new methods allow you to start a portability process, add an invoice, retrieve the current status and much more. The new methods are: addLNPPort addLNPFile getLNPStatus getLNPNotes getLNPListStatus getLNPList getLNPDetails getLNPAttachList getLNPAttach All the information about these methods can be found in the new "Local Number Portability" section in our API documentation.

2019.01.16

API Get Back Orders

We just added a new method to our API to get a list of the back orders made by the account. getBackOrders id => ID for a specific backorder DID

2018.11.29

API Call Recordings

We just added new methods to allow our customers to manage their Call Recordings.

Call Recording Methods
- getCallRecordings
- getCallRecording
- sendCallRecordingEmail
- delCallRecording

2018.02.21

API signupClient

Our singupClient method is now returning the newly created ClientID as follows: [status] => success [client] => 1234

2017.10.03

SIP Account Password Reset

A new method to reset lost SIP Passwords has been implemented. This new method works for both the Sub Accounts and the Main Account. Overwriting old password in subaccounts is no longer supported for security reasons. By pressing a button the system now generates a new random password which is assigned to the SIP account. Please contact our support team if you have any questions.

2017.09.01

getVoicemailMessageFile

We just added a new parameter to our getVoicemailMessageFile method in our API. format => File format. Default value is mp3. Possible Values: mp3, wav, wav49, gsm.

2017.08.24

sendFaxMessage and getFaxMessages

We just updated sendFaxMessage and getFaxMessages methods in our API. getFaxMessages has now one new parameter: id => ID for a Specific Fax Message (Example: 23434) sendFaxMessage now returns the FAX ID [fax] => 23434

2016.10.19

Reseller Interface Update

We just released a new Reseller Interface version with more configurable options and a clean new look for your customers. This new Reseller Interface can be configured and previewed before you go live and move your customers. You can go to "Client Branding and Access" within our "Reseller" menu for more information.

2016.10.19

Voicemail API

We just released the API methods for our new Centralized Voicemail features. Customers can now get a list of their messages, move the messages to a different folder, download their messages files and more. Please review the "Voicemail" section in our API documentation.

2016.09.07

API connectDID and getDIDsInfo

We just updated connectDID and getDIDsInfo methods in our API. connectDID has 3 new parameters next_billing dont_charge_setup dont_charge_monthly getDIDsInfo now shows the following information: reseller_next_billing (Next Billing Date)

2016.07.06

API Download Recording Files

We just added a new method to allow our customers to download their Recording Files via our API getRecordingFile Parameters recording => [Required] ID for a specific Recording (Example: 7567)

2016.07.05

Voicemail Web Interface

We just released A simpler, more intuitive, Voicemail Web interface that allows our customers to manage their mailboxes with greater ease of use. Customers can now listen to their Voicemail Messages from the Web Interface. They can delete and also change the status of a message. Voicemail Web Interface: https://www.voip.ms/m/voicemail.php

2016.06.28

API FAX

We just added 25 new methods to allow our customers to use our FAX features via our API. Information about the new methods can be found in our API documentation page: https://www.voip.ms/m/apidocs.php getFaxProvinces getFaxStates getFaxRateCentersCAN getFaxRateCentersUSA searchFaxAreaCodeCAN searchFaxAreaCodeUSA getFaxNumbersInfo setFaxNumberInfo setFaxNumberEmail setFaxNumberURLCallback getFaxNumbersPortability orderFaxNumber cancelFaxNumber sendFaxMessage getFaxMessages getFaxMessagePDF mailFaxMessagePDF moveFaxMessage deleteFaxMessage setFaxFolder getFaxFolders delFaxFolder setEmailToFax getEmailToFax delEmailToFax

2016.06.28

API Transaction History

We just added a new method to allow our customers to get their Transaction History via our API getTransactionHistory Parameters date_from => [Required] Start Date for Filtering Transactions (Example: '2016-06-03') date_to => [Required] End Date for Filtering Transactions (Example: '2016-06-04')

2016.04.22

Delete All SMS Messages

We just added two buttons to our SMS Message Centrer and our SMS Mobile Portal. These buttons allow our customers to delete selected messages or delete all their messages. SMS Message Center: https://www.voip.ms/m/sms.php SMS Mobile Portal: https://sms.voip.ms
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