Company News

2019.12.03

We Are Improving Our Canadian Numbers Infrastructure

Just like we did some months ago for United States, we initiated a series of internal network changes aimed towards the overall improvement of the service which will also allow us to provide more features in the coming future.

We do not expect any impact to the service while the changes are completed and we’re also conducting extensive tests and considerations to make sure of it.

In the unlikely event that you encounter any issue with any of your Canadian numbers, our technical support team will be available as usual to assist.

Thank you for your continued support as we’re constantly moving towards a better offer for our customers.

2019.11.26

New Caller ID Regulations

In line with all the recent rulings in favor of protecting and empowering consumers, VoIP.ms will start enforcing valid Caller IDs as per the NANPA and ITU-T E.164 standards as of January 1st, 2020.  This regulation will apply for all customers including reseller’s clients.

Considering that VoIP.ms already has call filtering solutions, enforcing Caller IDs is simply the cherry on the cake! In fact, we found value in joining all the other phone providers in this massive industry shift in order to ensure that consumers benefit from a minimum level of protection against nuisance calls.

Therefore, calls displaying the following Caller ID information will be blocked by our platform:

  1. International calls with Caller ID containing less than 7 digits and greater than 15 digits;
  2. North America calls with Caller ID not containing exactly 10 digits (exception will be made for 7 digits for 310-xxx numbers);
  3. North America calls with Caller ID containing 10 digits, but with an unassigned NPA (first 3 digits of the number);
  4. North America calls with Caller ID containing 10 digits, but where an unassignable NXX is used (i.e. the second block of 3 digits where the first digit is either zero (0) or one (1)).

Compliance with these standards will ensure proper call termination and reduce potential connection issues, thus resulting in a great call completion rate.

If you are passing your Caller ID from VoIP.ms customer portal, please review your Caller ID number to make sure it complies with these standards. In order to do so, head over to your portal, click “Main Menu”, “Account Settings”, then the “General” tab, edit the “Caller ID number” field and hit save. You can also do this for your Sub Accounts by going to "Sub Accounts" menu, then click on "Manage Sub Accounts".

If you are passing your Caller ID from your own system such as a PBX or a switch, you only need to make sure it follows the guidelines aforementioned.

On top of this, the good news is that we have a few features in our roadmap to allow you to add an extra layer of protection against nuisance calls.

For more information, check out our Wiki article right here or directly contact our support.

2019.11.07

You can now port your iNums over to VoIP.ms!

All the team at VoIP.ms is excited to announce that we can now support iNums coming from other providers that have or will discontinue to support this great project.

While we are fully aware that the underlying carrier will stop offering support for the iNums initiative at some point in the future, we found value in building a porting process for it - a grande première in the VoIP industry!

Never heard of the iNum initiative? This project started back in 2008 with the objective to create a global dial code for IP communications (+883). iNums are free and can be used just like regular DIDs. Please note that there will be a one-time porting fee of USD$15.00 per number (hard cost from the underlying carrier) and that customers can only have one iNum per account. To kick start your iNum porting, please send us an e-mail at ports@voip.ms.

For more information, you can read our Wiki article here or directly reach out to our support.

Thanks for being a VoIP.ms customer and we hope you will enjoy this announcement.

2019.10.16

New Features - IP & POP Call Security Restrictions

Adding on our latest features about security, all the team at VoIP.ms is excited to announce the release of our latest features: IP Address Restriction and POP Restriction.

These new settings are specifically aimed at protecting all your SIP/IAX accounts and preventing any kind of unauthorized outbound calls by effectively limiting the source of the traffic only to the values you specify, and therefore, rejecting any other source.

IP Address Restriction: This feature is located under “Main Menu”, “Account Settings” then under “Security” tab. When enabled, outgoing calls will be authorized only from the IP address or IP range specified. In other words, this means that when you set an IP restriction to your home IP address, you are effectively telling the server to accept calls from your home and nowhere else.

POP restriction: This feature is also located under “Main Menu”, “Account Settings” then under “Security” tab. When enabled, outgoing calls will be authorized only from the Points of Presence (POPs) selected. This feature works in a similar fashion than IP restriction, but provides more flexibility since the restriction will apply to the server you choose, instead of a specific IP address or a range.

Please note that for both features, you may also easily replicate the restriction to all your sub accounts at once or do it individually by heading over to the sub accounts menu. For more information, you may consult our Wiki article here.

Make sure to check them out and feel free to ask our team for any questions you may have.

2019.10.16

Partnership with Yealink

We are very pleased to announce that we finished interoperability with Yealink, a leading provider of enterprise communication and collaboration solutions.

This interoperability certifies that Yealink product offering work seamlessly with our service platform. 

For more information, check out our step-by-step configuration guides on our Wiki here or the related Press Release here.

2019.09.27

Over 500 New Rate Centers in United States!

All the team at VoIP.ms is excited to announce the launch of an enhanced coverage with over 500 new rate centers in United States.

In the past few months, we have been working closely with Tier 1 providers all across United States to increase our coverage and overall customer experience. This is one of the many things we are working on to enhance our offering so you can scale your business with ease.

For more information, you may directly reach out to our support or click here to see the list.

Thanks for being a VoIP.ms customer and we hope you will enjoy this launch.

2019.09.20

Partnership with Vtech

We are very pleased to announce that we finished interoperability with Vtech, a a global manufacturer of leading professional business VoIP products.

This interoperability certifies that Vtech VSP and VCS Series models work seamlessly with our service platform. 

For more information, check out our step-by-step configuration guides on our Wiki here (VSP) and here (VCS) or the related Press Release here.

2019.09.18

New Feature - Time-Based One-Time Password (TOTP) Authentication

Adding on our latest features about security, all the team at VoIP.ms is excited to announce the release of our latest feature, Time-Based One-Time Password (TOTP) Authentication System.

This feature is located under “Main Menu”, “Account Settings” then under “Security” tab. When activating the feature, you will receive a QR Code in order to add your VoIP.ms account into your favourite authentication application (e.g. FreeOTP). Once enabled and properly set up, the next time you will log in into your portal, you will be prompted to a second verification step which consists of a six-digit code which you will generate through the authentication application.

Please note that you cannot enable both Two Step Verification and the TOTP Authentication. Also, note that your previous browser recognition has been wiped for security purposes. For more information, you may consult our Wiki article here.

Thanks for being a VoIP.ms customer and we hope you will enjoy our new feature.

2019.09.03

New Feature - T.38 Fax over IP (FoIP)

All the team at VoIP.ms is excited to announce the release of our latest feature, T.38 Fax over IP (FoIP)!

To start receiving fax messages through T.38, head over to your customer portal, then “DID Numbers”, “Manage DID(s)”, edit your Fax DID number and choose the SIP account where all the incoming faxes will be forwarded under the label “Fax to SIP”. You may read more about this service on our Wiki article here.

Thanks for being a VoIP.ms customer and we hope you will enjoy our new feature.

2019.08.30

New Feature - CAP Package for Resellers

We are happy to announce that we launched a CAP Package for Resellers. This new option allows you to specify a rate per minute (e.g. $0.10) and the platform will add all the destinations/area codes (local or international) that have a per minute rate equal or below $0.10 as free destinations.

To leverage this feature, you first need to create a package. Once done, head over to "Reseller", "Manage Rates & Packages", "Edit Rates", "Manage Free Zones" and you will see the "Add Calling Codes Below CAP".

For more information, head over to our Wiki article right here.

2019.08.29

Partnership with Snom

We are very pleased to announce that we finished interoperability with Snom, a leading manufacturer of professional and enterprise IP phones.

This interoperability certifies that Snom latest D7XX Series models work seamlessly with our service platform. 

For more information, check out our step-by-step configuration guides on our Wiki here or the related Press Release here.

2019.08.23

Successful Interops with Audiocodes

We are excited to announce that we finished interoperability with Audiocodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace.

This interoperability certifies that AudioCodes full product offering work seamlessly with our service platform.

For more information, check out our step-by-step configuration guide on our Wiki here.

2019.08.21

Partnership with Vodia Networks

All the team at VoIP.ms is excited to share that we partnered with Vodia Networks, a SIP Server Software Developer and provider of leading-edge products for enterprise communications solutions.

For more information, you can read the press release here or check the configuration guide on our Wiki here.

2019.08.06

New Feature - Two-Step Verification

All the team at VoIP.ms is excited to announce the release of our latest feature, Two-Step Verification!

You can now add an extra layer of security to your account. This feature is located under “Main Menu”, “Account Settings” then under “Security” tab. Once activated, the next time you will log in into your portal, you will be prompted to a second verification step which consists of a six-digit code which you will receive on your e-mail. When you enter your code, you may also choose not to ask again for a specific browser, this simply means that you will not be prompted to a second verification step again when you sign in from this very specific browser. However, if you sign in from any other device or browser, you will be prompted to a second verification step.

For more information, you can read our Wiki article here or directly reach out to our support.

Thanks for being a VoIP.ms customer and we hope you will enjoy our new feature.

2019.07.01

VoIP.ms Summer Promotion - Free Portings!

All the team at VoIP.ms is excited to announce the release of our Summer Promotion!

It is now the perfect time to port over all your numbers to the most feature-rich VoIP provider as we are offering free portings on local, toll-free and fax DIDs across United States and Canada starting now until Sunday, July 7th, 2019, 11:59 PM (EST).

Spread the word with your friends and family as our promotion applies to existing and new customers! For more details, you may visit voip.ms/summer!

Thanks for being a VoIP.ms customer and we hope you will enjoy our Summer Promotion!

2019.06.18

New Feature - Call Recording

All the team at VoIP.ms is excited to announce the release of our latest feature, Call Recording!

The call recording feature is located under "DID Numbers" then under "Call Recordings". You can now record your calls whether they are incoming or outgoing for as low as $0.0025 per minute (a quarter of a cent). You may also consult the customer portal to manage all your recorded calls including listening to them, downloading them or even forwarding them over to an email address.

For more information, you can read our Wiki article here or directly reach out to our support.

Thanks for being a VoIP.ms customer and we hope you will enjoy our new feature.

2019.05.07

New Feature - Call Encryption

All the team at VoIP.ms is excited to announce the release of our latest feature, Call Encryption!

We now encrypt all the details about who and where you are calling through SIP-TLS (Transport Layer Security) as well as audio through SRTP (Secure Real-Time Protocol). To activate this feature, you first need to activate it in your Customer Portal by heading over to Main Menu then Account Settings, navigate over to the Advanced tab and set the Encrypted SIP Traffic to "Yes".

Please note that if encrypted calls are enabled, you need to configure your device accordingly. For more information, you can read our Wiki article here or directly reach out to our support.

Thanks for being a VoIP.ms customer and we hope you will enjoy our new feature.

2019.03.14

We Are Improving Our US Numbers Infrastructure

As we continue to strive for the best and most reliable service for our customers, we initiated a series of internal network changes aimed towards the overall improvement of the service which will also allow us to provide more features in the coming future.

We do not expect any impact to the service while the changes are completed and we’re also conducting extensive tests and considerations to make sure of it.

In the unlikely event that you encounter any issue with any of your US numbers, our technical support team will be available as usual to assist.

Thank you for your continued support as we’re constantly moving towards a better offer for our customers.

2019.03.05

Local Number Portability API

We just released a new set of methods that can be used through our API: Local Number Portability! These new methods allow you to start a portability process, add an invoice, retrieve the current status and much more. The new methods are: addLNPPort addLNPFile getLNPStatus getLNPNotes getLNPListStatus getLNPList getLNPDetails getLNPAttachList getLNPAttach All the information about these methods can be found in the new "Local Number Portability" section in our API documentation.

2019.02.13

New Feature - Sequences

All the team at VoIP.ms is excited to announce the release of our latest feature, Sequences!

The sequences feature is located under "DID Numbers" then under "Sequences". Sequences is an IVR enhancement feature that allows you to create very specific scenarios where you can make use of any combination of the following options: DTMF, Recordings, and SMS. A single sequence can contain any amount of the options in any pre-defined order to be executed one step after another.

For more information, you can read our Wiki article here or directly reach out to our support.

Thanks for being a VoIP.ms' customer and we hope you will enjoy our new feature.

2019.01.23

New Feature - Phone Book Groups

All the team at VoIP.ms is excited to announce the release of our latest feature, Phone Book Groups!

The phone book groups feature is located under "DID Numbers" then under "Phone Book". You can now create unique groups that fit your needs (e.g. family, work or friends)! Groups can also be used in combination with our CallerID filtering feature. You could for instance route all your calls from your "family" group to your personal mobile.

For more information, you can read our Wiki article here or directly reach out to our support.

Thanks for being a VoIP.ms' customer and we hope you will enjoy our new feature.

2019.01.16

API Get Back Orders

We just added a new method to our API to get a list of the back orders made by the account. getBackOrders id => ID for a specific backorder DID

2018.12.26

Boxing Week promotion running from December 26th to December 31st, 2018!

All the team at VoIP.ms is excited to announce the release of our Boxing Week promotion!

Deposit the minimum requirement of USD$15 in your account and buy at least one (1) DID and get a credit of USD$15 and all setup fees waived! The promotion starts now until Monday, December 31st, 2018 at 11:59 PM (EST) and applies to all local DIDs across United States and Canada!

Spread the word with your friends and family as our promotion applies to existing and new customers!

Click here for more details

Thanks for being a VoIP.ms' customer and we hope you will enjoy our boxing week promotion.

2018.11.29

API Audio Conference and Call Hunting

We just added new methods to allow our customers to manage their Audio Conferences and their Call Huntings. Audio Conference Methods - setConference - getConference - delConference - setConferenceMember - getConferenceMember - delConferenceMember - addMemberToConference - delMemberFromConference - getConferenceRecordings - getConferenceRecordingFile Call Hunting Methods - setCallHunting - getCallHuntings - delCallHunting

2018.02.21

API signupClient

Our singupClient method is now returning the newly created ClientID as follows: [status] => success [client] => 1234

2017.10.03

SIP Account Password Reset

A new method to reset lost SIP Passwords has been implemented. This new method works for both the Sub Accounts and the Main Account. Overwriting old password in subaccounts is no longer supported for security reasons. By pressing a button the system now generates a new random password which is assigned to the SIP account. Please contact our support team if you have any questions.

2017.09.01

getVoicemailMessageFile

We just added a new parameter to our getVoicemailMessageFile method in our API. format => File format. Default value is mp3. Possible Values: mp3, wav, wav49, gsm.

2017.08.24

sendFaxMessage and getFaxMessages

We just updated sendFaxMessage and getFaxMessages methods in our API. getFaxMessages has now one new parameter: id => ID for a Specific Fax Message (Example: 23434) sendFaxMessage now returns the FAX ID [fax] => 23434

2016.10.19

Reseller Interface Update

We just released a new Reseller Interface version with more configurable options and a clean new look for your customers. This new Reseller Interface can be configured and previewed before you go live and move your customers. You can go to "Client Branding and Access" within our "Reseller" menu for more information.

2016.10.19

Voicemail API

We just released the API methods for our new Centralized Voicemail features. Customers can now get a list of their messages, move the messages to a different folder, download their messages files and more. Please review the "Voicemail" section in our API documentation.

2016.09.07

API connectDID and getDIDsInfo

We just updated connectDID and getDIDsInfo methods in our API. connectDID has 3 new parameters next_billing dont_charge_setup dont_charge_monthly getDIDsInfo now shows the following information: reseller_next_billing (Next Billing Date)

2016.07.06

API Download Recording Files

We just added a new method to allow our customers to download their Recording Files via our API getRecordingFile Parameters recording => [Required] ID for a specific Recording (Example: 7567)

2016.07.05

Voicemail Web Interface

We just released A simpler, more intuitive, Voicemail Web interface that allows our customers to manage their mailboxes with greater ease of use. Customers can now listen to their Voicemail Messages from the Web Interface. They can delete and also change the status of a message. Voicemail Web Interface: https://www.voip.ms/m/voicemail.php

2016.06.28

API FAX

We just added 25 new methods to allow our customers to use our FAX features via our API. Information about the new methods can be found in our API documentation page: https://www.voip.ms/m/apidocs.php getFaxProvinces getFaxStates getFaxRateCentersCAN getFaxRateCentersUSA searchFaxAreaCodeCAN searchFaxAreaCodeUSA getFaxNumbersInfo setFaxNumberInfo setFaxNumberEmail setFaxNumberURLCallback getFaxNumbersPortability orderFaxNumber cancelFaxNumber sendFaxMessage getFaxMessages getFaxMessagePDF mailFaxMessagePDF moveFaxMessage deleteFaxMessage setFaxFolder getFaxFolders delFaxFolder setEmailToFax getEmailToFax delEmailToFax

2016.06.28

API Transaction History

We just added a new method to allow our customers to get their Transaction History via our API getTransactionHistory Parameters date_from => [Required] Start Date for Filtering Transactions (Example: '2016-06-03') date_to => [Required] End Date for Filtering Transactions (Example: '2016-06-04')

2016.04.22

Delete All SMS Messages

We just added two buttons to our SMS Message Centrer and our SMS Mobile Portal. These buttons allow our customers to delete selected messages or delete all their messages. SMS Message Center: https://www.voip.ms/m/sms.php SMS Mobile Portal: https://sms.voip.ms

2016.03.08

API Reseller Threshold

We just added 2 more methods to our API, one to get the Reseller Client Threshold information and one to set the Reseller Client Threshold. - getClientThreshold - setClientThreshold

2015.11.26

Email To Fax

We just updated our Email To Fax feature allowing our customers to use multiple email addresses.

2015.06.24

DID Routing and POP selection

Our DID Routing and our DID POP sections have just been updated. They can both be selected now in a more user-friendly and organized way.

2015.06.17

Customer Portal Menu for Mobile Devices

Our Customer Portal Menu can now be navigated by mobile devices. Customers only need to "click" on the menu items they wish to display.

2015.06.03

Manage Sub Accounts Updated

Customers can now easily delete Sub Accounts by using the new AJAX interface. There is also a new option to delete more than one account at the time by selecting the Sub Accounts and clicking the "Delete selected elements" button.

2015.06.03

API getSMS by SMS ID

Our getSMS method is now receiving a new parameter to look for specific SMS messages. The new parameter is: - sms How to use: rest.php?method=getSMS&sms=1957415
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