Company News

We just released a powerful enhancement for our Manage DID(s) section, you may now export all your DIDs with their respective settings or update them in bulk!

To start leveraging this tool, head over to your customer portal, then "DID Numbers", "Manage DID(s)", and hit the "Export Account DIDs" button. You will then find our previous simple export tool along with the new export tool and the import tool. You may read more about this enhancement on our Wiki article here.

Thanks for being a VoIP.ms customer and we hope you will enjoy this enhancement.

We just launched two (2) new Points of Presence (PoPs) in Toronto, ON to further improve our coverage and availability in this area and to continue scaling up.

The new PoPs are:

• toronto9.voip.ms
• toronto10.voip.ms

Read more at: https://wiki.voip.ms/article/Choosing_Server.

If you have any questions, please feel free to reach out to us!

Thank you for being a VoIP.ms customer.

We just launched three (3) new Points of Presence (PoPs) in Chicago, IL and two (2) in Montreal, QC to further improve our coverage and availability in these areas and to continue scaling up in the near future.

The new PoPs are:

• chicago5.voip.ms
• chicago6.voip.ms
• chicago7.voip.ms
• montreal9.voip.ms
• montreal10.voip.ms

Read more at: https://wiki.voip.ms/article/Choosing_Server.

If you have any questions, please feel free to reach out to us!

Thank you for being a VoIP.ms customer.

VoIP.ms is now introducing Burstable Virtual PRI also known as Elastic SIP Trunking for greater flexibility!

For a while now, VoIP.ms has offered the possibility to have a Virtual PRI (VPRI) for unlimited inbound calls (non-metered) with as many concurrent calls (channels) as your business needs. Depending on your business needs, you may allow all your DIDs to share a pool of channels directly in your VPRI and the number of channels can be adjusted according to your needs. We also offer this service for several countries around the world.

The new burstable feature allows you to use more channels than your actual limit ensuring you to receive every call. We also implemented a hard limit that you may choose according to your needs.

To ease your understanding of this new feature, here is a quick example:

Say that you originally had a 50 channels VPRI with VoIP.ms, if at some point you received more than 50 calls at the same time, the caller would get a busy signal. To avoid this situation, with the addition of this new feature, you could decide to allow your VPRI to burst until 100 calls, and you would simply get charged a small premium for the additional channels used over your original limit.

Unlike most Burstable Virtual PRI product offering in the industry, we kept in mind our pay-as-you-go and hassle-free approach. Therefore, we charge on a pay-per-use model where if you use 10 extra channels only for 1 day in a given month, we won’t charge you the channels for the entire month, but rather only for this specific busy day.

As always, this feature is available to all our customers without any contract. For more information, you can read our Wiki article here.

Curious about getting a Burstable VPRI? Simply contact our team at sales@voip.ms and we will answer all your questions.

You already use our service and you want to switch to a Burstable VPRI? The transition is seamless. There is no downtime and no reconfiguration is required on your side.

Thanks for being a VoIP.ms customer and we hope you will enjoy our new feature.

We believe you are probably already aware of the recent developments of the Coronavirus (COVID-19) spreading around the world.

As the COVID-19 outbreak continues to develop, all the team at VoIP.ms is prepared and committed to providing support in every way we can whether you have fast-paced projects to move people at home or if your team needs any assistance achieving business continuity with your communication services. Starting today, our support will be available around the clock (24x7) through live chat, e-mail and tickets.

At VoIP.ms, we have provided our team with all the necessary tools to maintain a steady and uninterrupted customer support when working remotely. Additionally, we are taking all the needed health and safety precautions for all our team and facilities to make sure everybody stay safe. We are closely following the World Health Organization updates and recommendations and kindly recommend you to do so.

We value all of our customers and appreciate your business. If you need any tips or advice on working remotely be sure to check out the following articles on our blog:

• How to improve office mobility
• What is a softphone and how to leverage it
• The Benefits of Ring Groups
• Benefits of VoIP Conference Call

Building on our latest infrastructure improvements back in 2019, we initiated a series of network changes aimed towards the overall improvement of our service which will also allow us to provide more features in the coming future. We do not expect any negative impact to the service while the changes are completed, and we are also conducting extensive tests and considerations to make sure of it.

As part of these changes, the IP address of some on our POP’s main DNS (Domain Name Server) might change. This change will be visible when you are registering to the main DNS without a number (ex. denver.voip.ms).

If you register by DNS to the server by using a specific number, you will not observe any change in the IP address (ex. denver1.voip.ms, denver2.voip.ms).

For both cases above where you register by DNS, with or without number, you don’t need to make any changes to your DID numbers configuration and incoming calls will continue to route normally.

In the event that you are registering to the main POP DNS without number, by using its IP address instead of its DNS, you may notice that your registration is taking place to our Los Angeles server. This is normal and expected and is related to the series of network changes we are currently doing.

We strongly recommend to always register by DNS, however, if you need to register by IP to the main POP DNS, please do it by using the IP address from our first numbered POP (ex. denver1.voip.ms).

Currently, the following main DNS are working under our new changes:

• losangeles.voip.ms
• vancouver.voip.ms
• seattle.voip.ms
• sanjose.voip.ms
• denver.voip.ms

In the unlikely event that you encounter any issue with our service, our technical support team will be available to assist as usual.

We just completed interoperability testing with Fortinet, a global leader in broad, integrated and automated cybersecurity solutions.

This interoperability certifies that Fortinet's product offering works seamlessly with our service platform. 

For more information, check out our step-by-step configuration guides on our Wiki here.

We just completed interoperability testing with Cisco, a worldwide technology leader.

This interoperability certifies that Cisco product offering works seamlessly with our service platform.

 For more information, check out our step-by-step configuration guides on our Wiki here.

We just completed interoperability testing with Epygi Technologies LLC, a worldwide provider of Integrated Communication Solutions.

This interoperability certifies that Epigy product offering work seamlessly with our service platform. 

For more information, check out our step-by-step configuration guides on our Wiki here or the related Press Release here.

We are pleased to announce that we completed a technical partnership with Poly, a global communications company that powers authentic human connection and collaboration.

Our goal with this partnership is to continue to ensure a seamless experience.

Take a look at our step-by-step Wiki guides here.

Starting today, we now offer FREE* porting across U.S. & Canada for Local & Toll-free DIDs!

Since the company creation back in 2007, VoIP.ms has always been pushing to offer a hassle-free solution to its customers. We pride ourselves to be a fully Contract-Free, Pay-as-You-Go and Bring Your Own Device provider, but it just made sense to seal the deal with free porting.

The past months have been quite busy for all of the team at VoIP.ms. We launched various new tweaks and features to remain universally recognized as the most feature-rich VoIP provider, namely:

• Automatic Top-Up
• Referral Program
• T.38 Faxing
• Audio Conferencing
• Call Encryption
• Extra Security Features (incl. TOTP, 2FA, etc.)
• … and much more to come!

Actually, we have quite a loaded roadmap for the months and years to come!

For more information, click here or reach out to our support.

Thanks for being a VoIP.ms customer and we hope you will enjoy this announcement!

* You may find all the details regarding this announcement at https://www.voip.ms/en/free-porting.

Following our enhanced U.S. coverage announcement back in September, all the team at VoIP.ms is excited to announce the launch of an enhanced coverage in Canada with over 1,000 new rate centers.

As highlighted in our previous announcement, in the past few months we have been working closely with state-of-the-art providers to increase our coverage and overall customer experience. For more information, you may directly reach out to our support or click here to see our new Canadian coverage.

Thanks for being a VoIP.ms customer and we hope you will enjoy this announcement.

We are pleased to announce that we completed interoperability with ScopServ International Inc., a global pioneer in the IP telephony solution design which combines the three fundamental benefits of IP telephony: cost, reliability, and scalability.

This certification will enhance your overall experience with helpful resources programming instructions.

Click here for more information. 

We are pleased to announce that we completed the certification of the selected SIP HDV phones from Panasonic Canada, an industry-leading manufacturer in Unified Communications.

This certification will enhance your overall experience with helpful resources programming instructions.

For more information, check out the step-by-step guide on our Wiki here.

VoIP.ms would like to wish you Happy Holidays!

In order to allow VoIP.ms employees some time with their loved ones during this holiday season, please note that our support office will be closed on December 25th 2019 and January 1st 2020.

We will have available support until 1:00 p.m. EST on December 24th 2019 and December 31st 2019.

Our emergency staff will vigilantly remain on duty 24/7 monitoring our network as well as dedicated staff answering emergency support tickets during business hours.

On behalf of the everyone here at VoIP.ms, we would like to wish you a joyous holiday season and a happy and prosperous New Year.

Sincerely,

Your VoIP.ms Team

Just like we did some months ago for United States, we initiated a series of internal network changes aimed towards the overall improvement of the service which will also allow us to provide more features in the coming future.

We do not expect any impact to the service while the changes are completed and we’re also conducting extensive tests and considerations to make sure of it.

In the unlikely event that you encounter any issue with any of your Canadian numbers, our technical support team will be available as usual to assist.

Thank you for your continued support as we’re constantly moving towards a better offer for our customers.

In line with all the recent rulings in favor of protecting and empowering consumers, VoIP.ms will start enforcing valid Caller IDs as per the NANPA and ITU-T E.164 standards as of January 1^st, 2020.  This regulation will apply for all customers including reseller’s clients.

Considering that VoIP.ms already has call filtering solutions, enforcing Caller IDs is simply the cherry on the cake! In fact, we found value in joining all the other phone providers in this massive industry shift in order to ensure that consumers benefit from a minimum level of protection against nuisance calls.

Therefore, calls displaying the following Caller ID information will be blocked by our platform:

1. International calls with Caller ID containing less than 7 digits and greater than 15 digits;
2. North America calls with Caller ID not containing exactly 10 digits (exception will be made for 7 digits for 310-xxx numbers);
3. North America calls with Caller ID containing 10 digits, but with an unassigned NPA (first 3 digits of the number);
4. North America calls with Caller ID containing 10 digits, but where an unassignable NXX is used (i.e. the second block of 3 digits where the first digit is either zero (0) or one (1)).

Compliance with these standards will ensure proper call termination and reduce potential connection issues, thus resulting in a great call completion rate.

If you are passing your Caller ID from VoIP.ms customer portal, please review your Caller ID number to make sure it complies with these standards. In order to do so, head over to your portal, click “Main Menu”, “Account Settings”, then the “General” tab, edit the “Caller ID number” field and hit save. You can also do this for your Sub Accounts by going to "Sub Accounts" menu, then click on "Manage Sub Accounts".

If you are passing your Caller ID from your own system such as a PBX or a switch, you only need to make sure it follows the guidelines aforementioned.

On top of this, the good news is that we have a few features in our roadmap to allow you to add an extra layer of protection against nuisance calls.

For more information, check out our Wiki article right here or directly contact our support.

Adding on our latest features about security, all the team at VoIP.ms is excited to announce the release of our latest features: IP Address Restriction and POP Restriction.

These new settings are specifically aimed at protecting all your SIP/IAX accounts and preventing any kind of unauthorized outbound calls by effectively limiting the source of the traffic only to the values you specify, and therefore, rejecting any other source.

IP Address Restriction: This feature is located under “Main Menu”, “Account Settings” then under “Security” tab. When enabled, outgoing calls will be authorized only from the IP address or IP range specified. In other words, this means that when you set an IP restriction to your home IP address, you are effectively telling the server to accept calls from your home and nowhere else.

POP restriction: This feature is also located under “Main Menu”, “Account Settings” then under “Security” tab. When enabled, outgoing calls will be authorized only from the Points of Presence (POPs) selected. This feature works in a similar fashion than IP restriction, but provides more flexibility since the restriction will apply to the server you choose, instead of a specific IP address or a range.

Please note that for both features, you may also easily replicate the restriction to all your sub accounts at once or do it individually by heading over to the sub accounts menu. For more information, you may consult our Wiki article here.

Make sure to check them out and feel free to ask our team for any questions you may have.

We are very pleased to announce that we finished interoperability with Yealink, a leading provider of enterprise communication and collaboration solutions.

This interoperability certifies that Yealink product offering work seamlessly with our service platform. 

For more information, check out our step-by-step configuration guides on our Wiki here or the related Press Release here.

All the team at VoIP.ms is excited to announce the launch of an enhanced coverage with over 500 new rate centers in United States.

In the past few months, we have been working closely with Tier 1 providers all across United States to increase our coverage and overall customer experience. This is one of the many things we are working on to enhance our offering so you can scale your business with ease.

For more information, you may directly reach out to our support or click here to see the list.

Thanks for being a VoIP.ms customer and we hope you will enjoy this launch.

We are very pleased to announce that we finished interoperability with Vtech, a a global manufacturer of leading professional business VoIP products.

This interoperability certifies that Vtech VSP and VCS Series models work seamlessly with our service platform. 

For more information, check out our step-by-step configuration guides on our Wiki here (VSP) and here (VCS) or the related Press Release here.