Company News

We are pleased to announce that we completed a technical partnership with Poly, a global communications company that powers authentic human connection and collaboration.

Our goal with this partnership is to continue to ensure a seamless experience.

Take a look at our step-by-step Wiki guides here.

Starting today, we now offer FREE* porting across U.S. & Canada for Local & Toll-free DIDs!

Since the company creation back in 2007, VoIP.ms has always been pushing to offer a hassle-free solution to its customers. We pride ourselves to be a fully Contract-Free, Pay-as-You-Go and Bring Your Own Device provider, but it just made sense to seal the deal with free porting.

The past months have been quite busy for all of the team at VoIP.ms. We launched various new tweaks and features to remain universally recognized as the most feature-rich VoIP provider, namely:

• Automatic Top-Up
• Referral Program
• T.38 Faxing
• Audio Conferencing
• Call Encryption
• Extra Security Features (incl. TOTP, 2FA, etc.)
• … and much more to come!

Actually, we have quite a loaded roadmap for the months and years to come!

For more information, click here or reach out to our support.

Thanks for being a VoIP.ms customer and we hope you will enjoy this announcement!

* You may find all the details regarding this announcement at https://www.voip.ms/en/free-porting.

Following our enhanced U.S. coverage announcement back in September, all the team at VoIP.ms is excited to announce the launch of an enhanced coverage in Canada with over 1,000 new rate centers.

As highlighted in our previous announcement, in the past few months we have been working closely with state-of-the-art providers to increase our coverage and overall customer experience. For more information, you may directly reach out to our support or click here to see our new Canadian coverage.

Thanks for being a VoIP.ms customer and we hope you will enjoy this announcement.

We are pleased to announce that we completed interoperability with ScopServ International Inc., a global pioneer in the IP telephony solution design which combines the three fundamental benefits of IP telephony: cost, reliability, and scalability.

This certification will enhance your overall experience with helpful resources programming instructions.

Click here for more information. 

We are pleased to announce that we completed the certification of the selected SIP HDV phones from Panasonic Canada, an industry-leading manufacturer in Unified Communications.

This certification will enhance your overall experience with helpful resources programming instructions.

For more information, check out the step-by-step guide on our Wiki here.

VoIP.ms would like to wish you Happy Holidays!

In order to allow VoIP.ms employees some time with their loved ones during this holiday season, please note that our support office will be closed on December 25th 2019 and January 1st 2020.

We will have available support until 1:00 p.m. EST on December 24th 2019 and December 31st 2019.

Our emergency staff will vigilantly remain on duty 24/7 monitoring our network as well as dedicated staff answering emergency support tickets during business hours.

On behalf of the everyone here at VoIP.ms, we would like to wish you a joyous holiday season and a happy and prosperous New Year.

Sincerely,

Your VoIP.ms Team

Just like we did some months ago for United States, we initiated a series of internal network changes aimed towards the overall improvement of the service which will also allow us to provide more features in the coming future.

We do not expect any impact to the service while the changes are completed and we’re also conducting extensive tests and considerations to make sure of it.

In the unlikely event that you encounter any issue with any of your Canadian numbers, our technical support team will be available as usual to assist.

Thank you for your continued support as we’re constantly moving towards a better offer for our customers.

In line with all the recent rulings in favor of protecting and empowering consumers, VoIP.ms will start enforcing valid Caller IDs as per the NANPA and ITU-T E.164 standards as of January 1^st, 2020.  This regulation will apply for all customers including reseller’s clients.

Considering that VoIP.ms already has call filtering solutions, enforcing Caller IDs is simply the cherry on the cake! In fact, we found value in joining all the other phone providers in this massive industry shift in order to ensure that consumers benefit from a minimum level of protection against nuisance calls.

Therefore, calls displaying the following Caller ID information will be blocked by our platform:

1. International calls with Caller ID containing less than 7 digits and greater than 15 digits;
2. North America calls with Caller ID not containing exactly 10 digits (exception will be made for 7 digits for 310-xxx numbers);
3. North America calls with Caller ID containing 10 digits, but with an unassigned NPA (first 3 digits of the number);
4. North America calls with Caller ID containing 10 digits, but where an unassignable NXX is used (i.e. the second block of 3 digits where the first digit is either zero (0) or one (1)).

Compliance with these standards will ensure proper call termination and reduce potential connection issues, thus resulting in a great call completion rate.

If you are passing your Caller ID from VoIP.ms customer portal, please review your Caller ID number to make sure it complies with these standards. In order to do so, head over to your portal, click “Main Menu”, “Account Settings”, then the “General” tab, edit the “Caller ID number” field and hit save. You can also do this for your Sub Accounts by going to "Sub Accounts" menu, then click on "Manage Sub Accounts".

If you are passing your Caller ID from your own system such as a PBX or a switch, you only need to make sure it follows the guidelines aforementioned.

On top of this, the good news is that we have a few features in our roadmap to allow you to add an extra layer of protection against nuisance calls.

For more information, check out our Wiki article right here or directly contact our support.

Adding on our latest features about security, all the team at VoIP.ms is excited to announce the release of our latest features: IP Address Restriction and POP Restriction.

These new settings are specifically aimed at protecting all your SIP/IAX accounts and preventing any kind of unauthorized outbound calls by effectively limiting the source of the traffic only to the values you specify, and therefore, rejecting any other source.

IP Address Restriction: This feature is located under “Main Menu”, “Account Settings” then under “Security” tab. When enabled, outgoing calls will be authorized only from the IP address or IP range specified. In other words, this means that when you set an IP restriction to your home IP address, you are effectively telling the server to accept calls from your home and nowhere else.

POP restriction: This feature is also located under “Main Menu”, “Account Settings” then under “Security” tab. When enabled, outgoing calls will be authorized only from the Points of Presence (POPs) selected. This feature works in a similar fashion than IP restriction, but provides more flexibility since the restriction will apply to the server you choose, instead of a specific IP address or a range.

Please note that for both features, you may also easily replicate the restriction to all your sub accounts at once or do it individually by heading over to the sub accounts menu. For more information, you may consult our Wiki article here.

Make sure to check them out and feel free to ask our team for any questions you may have.

We are very pleased to announce that we finished interoperability with Yealink, a leading provider of enterprise communication and collaboration solutions.

This interoperability certifies that Yealink product offering work seamlessly with our service platform. 

For more information, check out our step-by-step configuration guides on our Wiki here or the related Press Release here.

All the team at VoIP.ms is excited to announce the launch of an enhanced coverage with over 500 new rate centers in United States.

In the past few months, we have been working closely with Tier 1 providers all across United States to increase our coverage and overall customer experience. This is one of the many things we are working on to enhance our offering so you can scale your business with ease.

For more information, you may directly reach out to our support or click here to see the list.

Thanks for being a VoIP.ms customer and we hope you will enjoy this launch.

We are very pleased to announce that we finished interoperability with Vtech, a a global manufacturer of leading professional business VoIP products.

This interoperability certifies that Vtech VSP and VCS Series models work seamlessly with our service platform. 

For more information, check out our step-by-step configuration guides on our Wiki here (VSP) and here (VCS) or the related Press Release here.

Adding on our latest features about security, all the team at VoIP.ms is excited to announce the release of our latest feature, Time-Based One-Time Password (TOTP) Authentication System.

This feature is located under “Main Menu”, “Account Settings” then under “Security” tab. When activating the feature, you will receive a QR Code in order to add your VoIP.ms account into your favourite authentication application (e.g. FreeOTP). Once enabled and properly set up, the next time you will log in into your portal, you will be prompted to a second verification step which consists of a six-digit code which you will generate through the authentication application.

Please note that you cannot enable both Two Step Verification and the TOTP Authentication. Also, note that your previous browser recognition has been wiped for security purposes. For more information, you may consult our Wiki article here.

Thanks for being a VoIP.ms customer and we hope you will enjoy our new feature.

All the team at VoIP.ms is excited to announce the release of our latest feature, T.38 Fax over IP (FoIP)!

To start receiving fax messages through T.38, head over to your customer portal, then “DID Numbers”, “Manage DID(s)”, edit your Fax DID number and choose the SIP account where all the incoming faxes will be forwarded under the label “Fax to SIP”. You may read more about this service on our Wiki article here.

Thanks for being a VoIP.ms customer and we hope you will enjoy our new feature.

We are happy to announce that we launched a CAP Package for Resellers. This new option allows you to specify a rate per minute (e.g. $0.10) and the platform will add all the destinations/area codes (local or international) that have a per minute rate equal or below $0.10 as free destinations.

To leverage this feature, you first need to create a package. Once done, head over to "Reseller", "Manage Rates & Packages", "Edit Rates", "Manage Free Zones" and you will see the "Add Calling Codes Below CAP".

For more information, head over to our Wiki article right here.

We are very pleased to announce that we finished interoperability with Snom, a leading manufacturer of professional and enterprise IP phones.

This interoperability certifies that Snom latest D7XX Series models work seamlessly with our service platform. 

For more information, check out our step-by-step configuration guides on our Wiki here or the related Press Release here.

We are excited to announce that we finished interoperability with Audiocodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace.

This interoperability certifies that AudioCodes full product offering work seamlessly with our service platform.

For more information, check out our step-by-step configuration guide on our Wiki here.

All the team at VoIP.ms is excited to share that we partnered with Vodia Networks, a SIP Server Software Developer and provider of leading-edge products for enterprise communications solutions.

For more information, you can read the press release here or check the configuration guide on our Wiki here.

All the team at VoIP.ms is excited to announce the release of our latest feature, Two-Step Verification!

You can now add an extra layer of security to your account. This feature is located under “Main Menu”, “Account Settings” then under “Security” tab. Once activated, the next time you will log in into your portal, you will be prompted to a second verification step which consists of a six-digit code which you will receive on your e-mail. When you enter your code, you may also choose not to ask again for a specific browser, this simply means that you will not be prompted to a second verification step again when you sign in from this very specific browser. However, if you sign in from any other device or browser, you will be prompted to a second verification step.

For more information, you can read our Wiki article here or directly reach out to our support.

Thanks for being a VoIP.ms customer and we hope you will enjoy our new feature.

All the team at VoIP.ms is excited to announce the release of our Summer Promotion!

It is now the perfect time to port over all your numbers to the most feature-rich VoIP provider as we are offering free portings on local, toll-free and fax DIDs across United States and Canada starting now until Sunday, July 7^th, 2019, 11:59 PM (EST).

Spread the word with your friends and family as our promotion applies to existing and new customers! For more details, you may visit voip.ms/summer!

Thanks for being a VoIP.ms customer and we hope you will enjoy our Summer Promotion!

All the team at VoIP.ms is excited to announce the release of our latest feature, Call Recording!

The call recording feature is located under "DID Numbers" then under "Call Recordings". You can now record your calls whether they are incoming or outgoing for as low as $0.0025 per minute (a quarter of a cent). You may also consult the customer portal to manage all your recorded calls including listening to them, downloading them or even forwarding them over to an email address.

For more information, you can read our Wiki article here or directly reach out to our support.

Thanks for being a VoIP.ms customer and we hope you will enjoy our new feature.