Company News

If you have many CallerID Filtering rules active in your account, you may now use a new functionality that allows you to delete multiple CallerID Filtering rules simultaneously instead of performing this task individually rule-by-rule.  

You can set up your account to receive notifications by email whenever an international rate change occurs. To activate this notification, visit your Account Settings tab under Main Menu on your Customer Portal webpage. Under the Notifications tab, enable the feature and type the email address to which you wish the system to send automatic international rate changes notification.

We are glad to announce our partnership with YakChat, a company that lets you send and receive SMS Texts from your Microsoft 365 applications while using VoIP.ms

We are pleased to inform you that we now support the 'Mental Health Hotline' dial code 988 on all servers. Note that this is exclusive for the U.S.

The 988 line is the new Suicide and Crisis Lifeline implemented in the U.S replacing the existing 10-digit national suicide hotline. It went live on July 16th, 2022.

For further information on all Dial Codes supported by VoIP.ms, check our Wiki page: https://wiki.voip.ms/article/Dialing_Codes

One of our main goals at VoIP.ms is to make things easier for you and we have something special you will find useful, for sure... Introducing embedded videos on our Customer Portal, with this addition to our Portal you can see tutorial videos for the most relevant features while you set up or tweak any of these, having all details relevant to the process you’re trying to configure just one click away from you, in the same screen you are currently working on!

Let us know if you have any doubts, please send your feedback at [email protected] and our Tech Support team will gladly assist you! Thanks!

Please take a moment of your time to read about the latest changes in regulations that will affect SMS service with toll-free numbers. If you do not have any toll-free numbers with VoIP.ms, you may simply disregard this communication.   

Effective today, all new US toll-free numbers requiring SMS services must go through a use-case verification process before the service can be enabled. Additionally, all existing US toll-free numbers already provisioned for messaging must also complete the process by September 30th, 2022. 

This change impacting the telecom industry has been made to ensure that toll-free messaging is aligned with both short code and 10 DLC regulations and the sending company as well as the type of traffic they deliver is known, documented, and verified to help prevent spam and phishing SMS messages.   

We understand that this change arrives quite abruptly and stay assured that the whole telecom industry has also been shook by this change, and, despite all inconveniences, we are confident this move will bring a positive change with the ultimate goal of ending with all the scam and fraud text messages that many people fall victim of every year.  

All US toll-free numbers with SMS currently enabled will have up to September 30th, 2022 to provide all the required information to keep SMS service working. We have established internal procedures with our team to help all customers start and complete their verification. 

Furthermore, our team is working on implementing a more streamlined procedure within the customer portal that will allow customers to verify their numbers on a self-service basis. In the meantime, please reach out to our customer support by ticket or email ([email protected]) to start your toll-free SMS verification process. 

We strongly encourage our customers to complete this process as soon as possible before September to ensure the SMS service remains uninterrupted. 

For any questions or concerns, please contact our customer support team via live chat or ticket. 

Thank you, 

Following the request of many of our customers, we are pleased to inform you that when faced with a port rejection, we now offer you the option to upload your documents directly to our customer portal instead of opening a ticket.

For more information or in case of doubts, please reach out to our customer care specialist team either via live chat or by opening a ticket.

We would like to announce that David Rouleau has been appointed as the new VoIP.ms Chief Executive Officer. Khan Chau, who was serving VoIP.ms as CEO, will continue to support VoIP.ms as President and Board member providing strategic oversight to the company.  

David joined VoIP.ms in May 2018 and has been an instrumental part of the organizational strategic development since he joined the company, building strong relationships with customers and partners in the role of Chief Operating Officer, and leading numerous strategic initiatives that have fueled the company's growth.

“I am humbled to be appointed CEO and have the opportunity to lead such a talented team of individuals,” said David. “The company has a proven business model, a strong competitive platform, and a lot of internal talent, which uniquely positions us to meet ever-evolving customer needs in a changing telecommunications environment. Our business model provides a high-quality communication platform for our customers, demonstrated by the solid reputation we’ve built with our loyal customer base. As cliché as it may sound, customers are a central part of everything we do at VoIP.ms. We empower our customers by empowering our staff with the right resources and by making constant improvements to our platform. While we strive to offer excellent services, we also focus on continuously helping our customers to optimize their budgets without compromising the quality of the service we offer.” 

More information, right here: https://www.newswire.com/news/voip-ms-announces-david-rouleau-as-new-chief-executive-officer-21691971

Our SMS Portal has recently been revamped. If you are an active SMS user you will benefit from the aesthetic improvements and the workflow when sending or receiving a message. Our interface has been redesigned for a better and enhanced user experience. Check it out right here.

For more information about our SMS service, check out our Wiki right here.

Next Tuesday, March 22nd, 2022, at 1:30 PM EST we will host a webinar with Antoine Karachekhlian from Snom, a pioneer corporation known for mass-producing and manufacturing professional and enterprise VoIP telephone devices.

Register Here

At VoIP.ms we are deeply touched by the situation impacting the Ukrainian people. As a token of solidarity, effective today, VoIP.ms will be absorbing all costs for call termination to Ukraine until at least March 31st, 2022. Our goal with this small action is to show our support for those directly and indirectly affected by the situation taking place in the country, with the aim that not only we can help to keep communication alive to the region but most importantly to also spark a bit of hope in these very difficult times.

Please do not hesitate to contact us via Live Chat or Ticket System if you happen to have any doubts, we will gladly assist you.

We would like to notify you of the release of our Status Page.

This new feature will allow you to check on demand the status of all of our services as well as subscribe to our various notification channels such as Email, Slack, Webhook and RSS feed.

The page will provide essential information about our services across multiple of our platforms (Website, Customer Portal, API, CDR, Payment Platform and Email Notifications). All functions related to Numbers, Voice and Messaging Services, Call Conference, Virtual Fax and PRI, Reseller Interface, will be monitored on each of our Points of Presences within Canada, the US, and the rest of the world.

Please note that our status page is currently in the beta-testing phase. Problems found during this testing period may be reported to our staff and will be reviewed and fixed as soon as possible. To check out our brand-new Status Page, visit https://status.voip.ms.

Finally, be aware that our status page will soon replace our Issues & Trackers Maintenance on the customer portal, and a direct link to the status page will be added in its place.

As always, you can directly reach out to our support team for further details.

Thank you for being a VoIP.ms customer and we hope you enjoy this feature.

We will remember 2021 as a year that presented a lot of new challenges, more and more companies are switching to a hybrid work mode to keep all their workforce safe while maintaining their customers needs satisfied, VoIP.ms has been devoted to helping with this purpose with the aim of keeping your communications working seamlessly.

In order to allow VoIP.ms employees some time with their loved ones during this holiday season, please note that our offices will be closed on December 24th, 25th, 31st 2021, and January 1st, 2022.

As usual, our engineers will remain on duty 24/7 monitoring our network. Dedicated staff will also be answering emergency support tickets during normal business hours. On behalf of everyone at VoIP.ms, we would like to wish you peace, love, and joy this holiday season and throughout 2022.

The past few weeks were nothing short of challenges for our team, customers and partners. Despite our efforts to always best serve you, our industry saw a sudden influx in cyberattacks and on Thursday, September 16th VoIP.ms was one of the prime targets. We mobilized our energy and dedicated all our resources to protecting our platform and infrastructure and minimizing any collateral damage from this unprecedented wave of attacks aimed at taking us down. Our team worked day and night to mitigate this attack until we fully restored our services. Now we can say that we came out from this crisis more resilient and stronger, both as a team and as a communication platform. 

Every day we are guided by the commitment to meet your communication needs without you realizing we are the solution provider behind the curtains, ensuring that all the communication features you need to operate seamlessly are in place. It doesn’t matter whether you are a reseller, a business or a residential customer, we aim to ensure everything runs smoothly for every one of you. Not only do we take pride in bringing you one of the highest-quality services available on the market, but we also take pride in doing that while providing you valuable savings, not overcharging you for the quality of service we deliver.

Throughout this event, we sincerely feel grateful that many of you have reached out and expressed your loyalty to our company and offered us support to contribute to weather this storm together. This is truly remarkable and a testament to the strong relationship established between us. 

I am aware that our average time to answer customer inquiries has been higher than what you expect from us, and we are working to bring this back to our well-known customer service standards. I am sincerely sorry for these unfortunate events and their impact on you and your business. 

Our commitment moving forward is to accelerate what we have already been doing, to continue to work on delivering you the best service quality and elevate your experience with VoIP.ms to new heights. 

Warmest regards,

Khan Chau 

Chief Executive Officer

VoIP.ms

JOIN OUR NEXT WEBINAR!

We have a place reserved for you in our next webinar with our special guest: Snom, a pioneer company founded in Germany with over 20 years of experience, a multinational corporation known for manufacturing professional and enterprise VoIP telephone devices as mass producing VoIP devices, a recognized leader in the industry.

This virtual event will be held on Thursday, September 23rd, 2021, 11 AM EDT, please make sure to keep this on your calendar to learn how both companies' solutions can enhance the capabilities of your business. Here's the link so you can join us!

Thank you!

We would like to notify you that we just released a new feature, Call Transcription.

This new feature will allow you to either automatically get a transcription of your call sent to your e-mail address, or manually request it through our portal as you see fit. This feature can be enabled at a rate of $0.05 per minute.

VoIP.ms offers you the full control on this feature, allowing you to set it at the main account level, sub-account level and DID number level. If you would like to enable it account-wide, head over to your customer portal, then go to "Main Menu", "Account Settings", “General” and head to the Call Transcription section. Set “Transcribe” to “Yes”, select the language your calls are most likely to be in, set a notification e-mail, hit both checkboxes in order to apply it to all sub-accounts and all DIDs, then simply apply the changes.

To leverage manual Call Transcription or for more granularity, check out our Wiki article right here.

As always, you can directly reach out to our support for more information.

Thank you for being a VoIP.ms customer and we hope you will enjoy this feature.

We would like to notify you that we just released a new function for the reseller portal, the ability to set a specific sub account as default.

This new functionality is useful for any customers of yours that have more than 1 sub account and that you wish to specify 1 sub account as default, thus to avoid any popups when they log into their account prompting them to choose which sub account they wish to see.

This can be done from your own end or even from the customer end!For more information on leveraging this feature, please view the following Wiki article right here.

As always, you can directly reach out to our support for more information via live chat or support ticket.

Thank you for being a VoIP.ms customer and we hope you will enjoy this feature.

We are glad to share with you that, effective from now, our Voicemail message length has been increased from 3 to 5 minutes. This will allow callers to leave longer voicemail messages, avoiding any relevant information left out by time limitations.

If you need additional information on this feature, please do not hesitate to visit the Wiki on Voicemail, as well as contacting us via Ticket or Live Chat, and our team will be glad to help!

We are pleased to announce our first co-webinar with Yeastar, one of the world's leading provider of PBX Systems specialized in Small and Mid-Size Enterprises.

Please join us in this virtual event on Wednesday, August 18th, 2021, 10:30 AM EDT and discover the benefits you and your business can obtain from VoIP.ms and Yeastar!

Here's the link to register for the event: https://register.gotowebinar.com/register/6198075005592740875.