Company News

We would like to notify you of the release of our Status Page.

This new feature will allow you to check on demand the status of all of our services as well as subscribe to our various notification channels such as Email, Slack, Webhook and RSS feed.

The page will provide essential information about our services across multiple of our platforms (Website, Customer Portal, API, CDR, Payment Platform and Email Notifications). All functions related to Numbers, Voice and Messaging Services, Call Conference, Virtual Fax and PRI, Reseller Interface, will be monitored on each of our Points of Presences within Canada, the US, and the rest of the world.

Please note that our status page is currently in the beta-testing phase. Problems found during this testing period may be reported to our staff and will be reviewed and fixed as soon as possible. To check out our brand-new Status Page, visit https://status.voip.ms.

Finally, be aware that our status page will soon replace our Issues & Trackers Maintenance on the customer portal, and a direct link to the status page will be added in its place.

As always, you can directly reach out to our support team for further details.

Thank you for being a VoIP.ms customer and we hope you enjoy this feature.

We will remember 2021 as a year that presented a lot of new challenges, more and more companies are switching to a hybrid work mode to keep all their workforce safe while maintaining their customers needs satisfied, VoIP.ms has been devoted to helping with this purpose with the aim of keeping your communications working seamlessly.

In order to allow VoIP.ms employees some time with their loved ones during this holiday season, please note that our offices will be closed on December 24th, 25th, 31st 2021, and January 1st, 2022.

As usual, our engineers will remain on duty 24/7 monitoring our network. Dedicated staff will also be answering emergency support tickets during normal business hours. On behalf of everyone at VoIP.ms, we would like to wish you peace, love, and joy this holiday season and throughout 2022.

The past few weeks were nothing short of challenges for our team, customers and partners. Despite our efforts to always best serve you, our industry saw a sudden influx in cyberattacks and on Thursday, September 16th VoIP.ms was one of the prime targets. We mobilized our energy and dedicated all our resources to protecting our platform and infrastructure and minimizing any collateral damage from this unprecedented wave of attacks aimed at taking us down. Our team worked day and night to mitigate this attack until we fully restored our services. Now we can say that we came out from this crisis more resilient and stronger, both as a team and as a communication platform. 

Every day we are guided by the commitment to meet your communication needs without you realizing we are the solution provider behind the curtains, ensuring that all the communication features you need to operate seamlessly are in place. It doesn’t matter whether you are a reseller, a business or a residential customer, we aim to ensure everything runs smoothly for every one of you. Not only do we take pride in bringing you one of the highest-quality services available on the market, but we also take pride in doing that while providing you valuable savings, not overcharging you for the quality of service we deliver.

Throughout this event, we sincerely feel grateful that many of you have reached out and expressed your loyalty to our company and offered us support to contribute to weather this storm together. This is truly remarkable and a testament to the strong relationship established between us. 

I am aware that our average time to answer customer inquiries has been higher than what you expect from us, and we are working to bring this back to our well-known customer service standards. I am sincerely sorry for these unfortunate events and their impact on you and your business. 

Our commitment moving forward is to accelerate what we have already been doing, to continue to work on delivering you the best service quality and elevate your experience with VoIP.ms to new heights. 

Warmest regards,

Khan Chau 

Chief Executive Officer

VoIP.ms

JOIN OUR NEXT WEBINAR!

We have a place reserved for you in our next webinar with our special guest: Snom, a pioneer company founded in Germany with over 20 years of experience, a multinational corporation known for manufacturing professional and enterprise VoIP telephone devices as mass producing VoIP devices, a recognized leader in the industry.

This virtual event will be held on Thursday, September 23rd, 2021, 11 AM EDT, please make sure to keep this on your calendar to learn how both companies' solutions can enhance the capabilities of your business. Here's the link so you can join us!

Thank you!

We would like to notify you that we just released a new feature, Call Transcription.

This new feature will allow you to either automatically get a transcription of your call sent to your e-mail address, or manually request it through our portal as you see fit. This feature can be enabled at a rate of $0.05 per minute.

VoIP.ms offers you the full control on this feature, allowing you to set it at the main account level, sub-account level and DID number level. If you would like to enable it account-wide, head over to your customer portal, then go to "Main Menu", "Account Settings", “General” and head to the Call Transcription section. Set “Transcribe” to “Yes”, select the language your calls are most likely to be in, set a notification e-mail, hit both checkboxes in order to apply it to all sub-accounts and all DIDs, then simply apply the changes.

To leverage manual Call Transcription or for more granularity, check out our Wiki article right here.

As always, you can directly reach out to our support for more information.

Thank you for being a VoIP.ms customer and we hope you will enjoy this feature.

We would like to notify you that we just released a new function for the reseller portal, the ability to set a specific sub account as default.

This new functionality is useful for any customers of yours that have more than 1 sub account and that you wish to specify 1 sub account as default, thus to avoid any popups when they log into their account prompting them to choose which sub account they wish to see.

This can be done from your own end or even from the customer end!For more information on leveraging this feature, please view the following Wiki article right here.

As always, you can directly reach out to our support for more information via live chat or support ticket.

Thank you for being a VoIP.ms customer and we hope you will enjoy this feature.

We are glad to share with you that, effective from now, our Voicemail message length has been increased from 3 to 5 minutes. This will allow callers to leave longer voicemail messages, avoiding any relevant information left out by time limitations.

If you need additional information on this feature, please do not hesitate to visit the Wiki on Voicemail, as well as contacting us via Ticket or Live Chat, and our team will be glad to help!

We are pleased to announce our first co-webinar with Yeastar, one of the world's leading provider of PBX Systems specialized in Small and Mid-Size Enterprises.

Please join us in this virtual event on Wednesday, August 18th, 2021, 10:30 AM EDT and discover the benefits you and your business can obtain from VoIP.ms and Yeastar!

Here's the link to register for the event: https://register.gotowebinar.com/register/6198075005592740875.

We are pleased to announce our Phone Book capacity has just been updated from the previous 500 contacts allowed to 1,000 contacts in total. This will allow you to have further possibilities while handling your contacts within the VoIP.ms Customer Portal.

If you need additional information on this feature, please do not hesitate to visit the Wiki on Phone Book, as well as contacting us via Ticket or Live Chat, and our team will be glad to help!

We would like to notify you that we just released a SMS/MMS Messaging Interface for the users of our Reseller Interface (White Label Reseller Portal).

This interface will allow your customers to send and receive SMS or MMS directly from the interface (see preview below). Our default pricing of $0.0075/SMS and $0.02/MMS remains, but we allow you to set whatever pricing you wish to offer.

To activate this service for your customers, head over to the VoIP.ms Customer Portal, then under the “Reseller” tab, select “Reseller Configuration”, “Services”, then head all the way down to “SMS/MMS”… but first, don’t forget to set your pricing in the “Interface and Access” tab! For more information, check out our Wiki article right here. For more information about our Reseller Portal, click here.

As always, you can directly reach out to our support for more information.

Thank you for being a VoIP.ms customer and we hope you (or your customers) will enjoy this new feature.

We are pleased to announce our first joint webinar with Wildix, our newest business partner that offers solutions that complement VoIP.ms offering.

You would like to know how to make one of the best unified communications systems work with your favourite VoIP solution provider? Save the date of May 12th, starting at 2PM EST, and find out how the two solutions integrate seamlessly to make your business communications even more effective and efficient.

Register now for this free webinar by clicking the button below.

We would like to notify you that we just released Call Recording for the users of our Whitelabel Reseller Portal.

The Call Recording feature will allow your customers to record calls whether they are incoming, outgoing or both. They will also be able to listen, download, and manage their call recording in a matter of a few clicks.

Our default low pricing of $0.0025 per minute (a quarter of a cent) remains, but we allow you to set whatever pricing you wish to offer. For more information about this feature, check out our Wiki article right here, or for more information about our Whitelabel Reseller Portal, click here.

As always, you can directly reach out to our support for more information.

Thank you for being a VoIP.ms customer and we hope you (or your customers) will enjoy this new feature.

We would like to notify you of the release of our Call Parking Feature in Open Beta.

To start leveraging this feature, head over to your customer portal, then to “DID Numbers” then under “Call Parking”. With the addition of this feature, you or your team will be able to create parking lots where you could for instance:

• Put your current call on hold and initiate a second, separate call to another party. This would allow you to switch back and forth between the two separate calls, or
• Put your current call on hold so you or anybody else can pick up the call from elsewhere, as long as the parking lot is known (e.g. #701).

For more information, you may consult our Wiki article here.

Thanks for being a VoIP.ms customer and we hope you will enjoy this new feature.

We would like to notify you of the release of our Short Message Peer to Peer (SMPP) feature.

To start leveraging this feature you will need to have your own SMPP server set on your side. Once properly configured, you will be able to send and receive SMS messages to your own server. This feature will allow you for instance to send messages to your current customers while avoiding to leverage a softphone or our message centre.

For more information, you may consult our Wiki article here.

Thanks for being a VoIP.ms customer and we hope you will enjoy this new feature.

We just completed interoperability testing with Wildix, a sales-oriented Unified Communication solution.

This interoperability certifies that Wildix product offering works seamlessly with our service platform.

For more information, check out our step-by-step configuration guides on our Wiki here.

We would like to notify you of the release of our Maximum Channel Capacity Failover Feature.

Some of you leverage VoIP.ms only for SIP Trunking with your PBX and do not wish to make use of our sub-accounts feature. Therefore, to allow you to have a better control of your call flow, you can now set a maximum channel capacity at the DID level.

For instance, you could have a hard limit of 25 inbound channels for a specific DID, but decide to put a failover to a voicemail as soon as the number of channels exceeds 10.

To start leveraging this feature, head over to your customer portal, “DID Numbers” then “Manage DID(s)”. Edit the DID of your choice, and click the “Failover” button at the top right of your screen. You will then see a new failover option called “Max. Capacity”. Simply click the “Enabled” checkbox, set the desired limit and select the failover destination. For more information, you may consult our Wiki article here.

Please note that while the default limit of inbound channels is set at 25 channels per DID, it can be raised upon request with no additional charges. To do so, please reach out to our support team through our live chat or through email at [email protected]. 

Thanks for being a VoIP.ms customer and we hope you will enjoy this new feature.

This year, we all faced a new paradigm that required us to flip our lives around in an overly rushed manner... one thing we all realized is how communications and mobility are key.

At VoIP.ms, we flipped operations around and started offering 24/7 support for all of you with very fast-paced migration projects. All of this so that you all get the best communication experience and don't lose contact with your friends, family and colleagues.

In order to allow VoIP.ms employees some time with their loved ones during this holiday season, please note that our offices will be closed on December 25th 2020 and January 1st 2021.

We will have support available until 1PM EST on December 24th and December 31st.

As usual, our engineers will remain on duty 24/7 monitoring our network. Dedicated staff will also be answering emergency support tickets during normal business hours.

On behalf of everyone at VoIP.ms, we would like to wish you peace, love, and joy this holiday season and throughout 2021.

Please, stay in home and stay safe.

We just completed interoperability testing with Xorcom, a user-friendly virtual PBX that can be implemented as an on-premise virtual machine or in the cloud.

This interoperability certifies that Xorcom product offering works seamlessly with our service platform. 

For more information, check out our step-by-step configuration guides on our Wiki here.

We just completed interoperability testing with TeamMate, a simple add-on that connects Office 365 Microsoft Teams to VoIP.ms!

For more information, check out our step-by-step configuration guide on our Wiki right here or follow this link to get started with TeamMate.

VoIP.ms has been ranked as one of the top-rated business phone systems by Capterra and Software Advice, two Gartner companies. As a matter of fact, VoIP.ms not only won the Best Value Award and the Most Recommended Award, but also made it to the top of the Front Runners.

None of this would be possible without the continued support, feedback and trust from each of our customer and we can't thank you enough for it!

Read more here.

Now is the perfect time to port over all your numbers to the most feature-rich VoIP provider as we are offering $5 FREE credit for every single number you port over to VoIP.ms plus number porting remains free for all local and toll-free DIDs across U.S. and Canada!

This offer applies to portability requests submitted from Friday, November 27th, 2020 00:01AM EST to Monday, November 30th, 2020 11:59PM EST.

Spread the word with your friends, family and colleagues as this offer applies to new and existing customers! For more details, visit https://voip.ms/black-friday!

Thanks for being a VoIP.ms customer and we hope you will enjoy this limited time offer!